Browse Services A-Z

  • Custom high speed network connections.
  • ITS Teaching & Learning offers consultation services in many areas including learning system integrations, evaluation and piloting of learning tools, use of learning tools to enhance student engagement and learning assessment, and use of video for instruction and learning activities.
  • MCommunity data is used to provision and de-provision Active Directory UMROOT accounts through a real-time data feed from MCommunity.
  • The James Edward Knox Center for adaptive technology is a quiet and accessible computing site for students registered with the Office of Services for Students with Disabilities (SSD) as well as a source of computer accommodation information for the campus. / Alternate description from Computers & Software page: The James Edward Knox Adaptive Technology Computing Site (Knox Center) meets the computing and information technology needs of people with temporary or permanent disabilities.
  • ITS coordinates training programs that prepare U-M staff to use U-M administrative systems and the U-M Data Warehouse. My LINC is the University of Michigan’s web-based learning and information center.
  • Adobe Creative Cloud is a collection of applications and services for designing print and online media, video editing, web development, photography, and more.
  • AWS is a bundled remote computing service that provides cloud computing infrastructure over the Internet with storage, bandwidth and customized support for application programming interfaces (API).
  • A central file storage, sharing, and retrieval system for U-M faculty, staff and students.
  • Armis2 provides a secure, scalable, and distributed computing environment that aligns with HIPAA privacy standards.
  • ITS provides AV service for conference rooms on the UM-Ann Arbor campus, helping units design and build cost-effective solutions that are integrated with university infrastructure.
  • BlueJeans provides cloud-based videoconferencing with audio, video, and content sharing.
  • U-M Box is the University of Michigan's implementation of Box.com's cloud collaboration and storage service. Box at U-M offers an easy and safe way to store and share files and collaborate with others, both within and outside the university. U-M Box is available to all current faculty, staff, emeritus, and students at the University of Michigan, including the Health System.
  • BusinessObjects Web Intelligence (WebI) is the supported query and reporting tool for the U-M Data Warehouse.
  • A full lineup of news, entertainment, and sports channels is available through our campus-wide cable network. Campus units can purchase a cable connection in most campus buildings. Cable service is available in residence hall lounges and other public areas, and in some graduate student apartments.
  • Campus Computing Sites provide public access workstations—including a wide variety of software and computing services—to U-M students, faculty and staff.
  • Canvas is a cloud-based learning management system used by most U-M instructors and students to facilitate teaching, learning and collaboration.
  • The ThunderX Hadoop cluster is a next-generation Hadoop cluster available to researchers at the University of Michigan. The ThunderX cluster is an on-campus resource that currently holds 3PB of storage for researchers to approach and analyze data science problems.
  • Each cellular carrier owns, manages, and maintains their own networks. ITS has no ability to provide or improve cellular coverage directly, but we maintain cellular relations, encourage vendors to improve campus coverage whenever possible, and advertise new features like WiFi Calling for places where cellular coverage is inadequate.
  • The Chartfield Converter translates a Shortcode into its equivalent Chartfield combination.
  • ConFlux is a cluster that seamlessly combines the computing power of HPC with the analytical power of data science.
  • We support over 45 university contact centers employing over 500 agents. ITS assists these centers with their main numbers, menu prompts, off-hour messaging, hold settings, queue messaging, and other services.
  • The Container Service provides a highly available, secure environment for hosting containerized applications and services.
  • The Campus Core Network (Backbone) is architected for speed, reliability, capacity, and redundancy to handle daily traffic and high speed and bandwidth for campus research.
  • Cosign is used to provide access to protected web resources at U-M. ITS is exploring how the university can begin moving away from use of cosign authentication and toward more modern, flexible, supportable alternatives, such as Shibboleth.
  • ITS Data Centers centrally host research, teaching, clinical and administrative data.
  • Data Concierge is a service provided by ITS to help facilitate, track, route, and communicate on projects related to administrative and learning management data projects. If you need assistance with anything data-related on campus, the Data Concierge can help!
  • Data Den is a service for preserving electronic data generated from research activities. It is a low-cost, highly durable storage system and is the largest storage system operated by ARC-TS.
  • Automatic backup and disaster recovery of faculty and staff computers.
  • Digital Signage is a powerful and effective way to captivate and influence an audience by delivering targeted messages.
  • The Document Imaging System provides complete, centralized document imaging and management.
  • The Donor & Alumni Relationship Tool (DART) is the constituent relationship management system used for fundraising efforts at U-M.
  • Dropbox at U-M is a cloud file storage option that provides automatic back-up and is readily accessible from any device.
  • SignNow is a cloud-based offering that enables users to electronically prepare and send University business documents for the purpose of requesting and obtaining digital signatures and other information on those documents.
  • Enterprise Data Services is a group of services that capture, store, move, integrate, or supply data.
  • Electronic research administration, including research business office operations.
  • Animal and controlled substance management.
  • Conflict of interest management.
  • Proposal submissions for external funding, award management, unfunded agreements, and clinical trial routing forms.
  • Institutional review and approval for human subjects, repository, and biosafety.
  • ExamScan converts handwritten and graded exams to digital form, allowing instructors to return exams electronically and retain access permanently. It saves time for students and instructors and improves academic integrity. It is especially valuable in large classes.
  • The ITS Exchange Service provides a secure on-campus email and calendaring service appropriate for sensitive research data.
  • Friend accounts allow guests to log in and access U-M online resources they have been authorized to use.
  • The University of Michigan is now a participant in the GENI (Global Environment for Network Innovations) project, which provides a virtual laboratory for networking and distributed systems research and education.
  • Globus is a robust cloud-based file transfer service designed to move many large files, ranging from 10s of GBs to 10s of TBs. ARC-TS is a Globus Provider for the U-M community, which allows some U-M resources to serve as endpoints for file transfers.
  • Google at U-M provides U-M students, faculty, and staff with a wide variety of tools to improve collaboration. The core tools include Mail, Calendar, Meet (formerly Hangouts Meet), Chat (formerly Hangouts Chat), Drive, Sites, Groups, and Contacts. Many additional apps are available, such as Blogger, Google+, and YouTube.
  • Google Cloud Platform is a suite of products & services that includes application hosting, cloud computing, database services and more.
  • On the Great Lakes cluster, you pay only for what you use, enabling researchers to have faster access to HPC services.
  • You must register all devices that you connect to the wired network in U-M residence halls. Must be connected to campus network or VPN to use this tool.
  • Identity management connects you, and only you, with your online identity at U-M. Access management lets you in to the systems you are eligible to use—and keeps out those who are not.
  • Identity Governance for U-M is an optional tool for strategically and proactively managing access to university digital and physical resources. It is being offered at U-M for the first time in 2018-19 to a set of early adopters.
  • In-Building Networks are architected to handle the unique wireless and wired networking needs for each unit across campus.
  • An international collection of high performance data networks.
  • IP Fax Service is a web-based solution created by iFax Solutions that eliminates the need for a fax machine to send and receive faxes.
  • The IT Service Provider Toolkit allows university organizations and their IT professionals to manage IT-related support tickets in a straight-forward way while taking advantage of a powerful platform like ServiceNow that drives information sharing and collaboration.
  • Business Services supports every campus unit to handle information technology installations for major construction and renovation projects, in addition to ongoing technology changes for smaller projects, equipment upgrades, maintenance, and repair.
  • Izzy for iOS Platform as a Service provides end-to-end lifecycle management of iOS devices.
  • Izzy for Mac Platform as a Service provides a cost-effective Mac management solution that enables units to deliver consistently configured workstations in a zero/light touch operational model.
  • Kerberos is used for authentication (to validate that you are who you say you are) when logging in to many services and systems at U-M. Going forward, the university will move toward use of single sign-on authentication options such as Shibboleth rather than using Kerberos directly.
  • Learn how to prepare your IT for leaving the U and what privileges you'll lose (and may retain) once you've left.
  • Lighthouse HPC supports researchers with grants that require the purchase of computing hardware or require hardware configurations not supported on the Great Lakes cluster.
  • The ITS Live Event Streaming service lets you broadcast your campus event in real time to viewers on campus and across the globe to an unlimited number of viewers.
  • Locker is a cost-optimized, high-capacity, large-file storage service for research data.
  • The Login Service provides a set of Linux machines, the Login Pool, to which members of the U-M community can connect remotely.
  • M-Pathways' integrated structure allows data to be shared among M-Pathways modules and between M-Pathways and other reporting systems. The university's M-Pathways systems include: the Financials & Physical Resources System, the Human Resource Management System, and the Student Administration System.
  • The M-Pathways Financials & Physical Resources system consists of modules to help track and maintain billing, procurement, physical inventory, and more.
  • The M-Pathways Human Resources Management System (HRMS) provides a single source of information about U-M employees, prospective employees, and retirees, eliminating the effort of maintaining and coordinating individual databases within different departments.
  • The M-Pathways Student Administration system provides a single source for information about students and the administrative data that supports learning and teaching at U-M.
  • Web-based reporting that facilitates efficient analysis of financial, student, human resources data and more to foster data-driven decisions.
  • Find email addresses of U-M people and groups.
  • Departments and units can sponsor people to get uniqnames and MCommunity Directory profiles for them (and, in some cases, UMIDs).
  • A member-owned organization providing networking and IT services to education, government, healthcare, and other non-profit institutions.
  • mFile gives you secure access to your U-M AFS space from any computer with an Internet connection.
  • Networked backup of data on your server-level machines (such as application and file servers, server-side databases, and research data collections).
  • The Michigan Academic Computing Center (MACC) is designed for: • Hosting data for university units and affiliates. • Providing an alternate secure and reliable location for unit servers and equipment.
  • The Michigan App provides in-app messages and reminders related to academic life, personalized class schedule information, search based on places (campus buildings) and people (faculty, staff and students), location-based content including bus stops, parking locations and dining halls, and featured university events.
  • A high speed data network for research and education points throughout the world.
  • Members of the Michigan Medicine community use their Michigan Medicine (Level-2) password with their uniqname for logging in to Michigan Medicine services.
  • Azure is a collection of integrated cloud services that developers and IT professionals use to build, deploy, and manage applications through a global network of data centers.
  • Microsoft Office 365 is available to current University of Michigan faculty, staff, students, and emeritus with regular uniqnames.
  • ITS offers Campus Units a partnership in our Microsoft Premier Licensing Agreement.
  • ​MiDatabase is a virtual server with a managed database. Supported platforms include Microsoft SQL, MySQL and Oracle.
  • MiDesktop offers a highly available and secure environment while drastically reducing the complexity and cost of deploying a Virtual Desktop Infrastructure.
  • Identify minimum security requirements for your system or application.
  • MiServer is a virtual server environment managed by ITS.
  • MiStorage provides U-M faculty, staff and students the ability to store and access large amounts of data to support their specific application(s) in a user-friendly, secure, and cost-effective environment.
  • MiVideo helps organize, catalog, share, search, and publish multimedia content. Management consoles make it easy to tag and filter content, as well as control access.
  • MiWorkspace is a desktop support service that provides network connectivity to your computers and devices, delivery of software and security updates, network storage, printing, and access to a whole team of desktop support professionals.
  • The Modular Data Center (MDC) is designed for: • Researchers with high computational data needs. • Units and individuals working with Advanced Research Computing.
  • MPrint is U-M's printing service that allows campus community members to print from their computer or mobile device to networked campus printers.
  • Manage accounts for access to U-M's web-based printing service.
  • MPrint Platform as a Service enables printing from university-owned and personally-owned devices to a broad spectrum of university-owned network printers.
  • MRequest is a web-based service that allows central tracking and management of customer support and other issues.
  • Network Intrusion Prevention System (IPS) and Firewall services are available to units on the Ann Arbor campus.
  • Network speed testing applications, including Speedtest and perfSONAR, are available to help you test the speed of your network connection.
  • Network tools are available to unit and neighborhood IT professionals to assist in monitoring and maintaining the in-building networks they help support.
  • Data intensive science requires a mix of compute, storage, and networking technologies. ITS is committed that our network should never be the bottleneck to your research needs.
  • The new Wolverine Access uses search and filter technology to make it easier for members of the campus community to organize web-based campus services in one location.
  • Northwood Networks provide internet, telephone, and cable television to Northwood Community Apartments.
  • A high speed fiber optic network connecting campus and worldwide research hubs.
  • U-M faculty or staff members can obtain access to the university's administrative data resources that pertain to the type of data and level of access they need to conduct university business using the Online Access Request System (OARS).
  • Open Storage Research Infrastructure (OSiRIS) is a collaboration between U-M, Wayne State University, Michigan State University and Indiana University to build a distributed, multi-institutional storage infrastructure that will allow researchers at any of our three campuses to read, write, manage and share large amounts of data directly from their computing facility locations on each campus.
  • The ITS Payment Card Assurance (PCA) service provides merchants the option of using ITS-supported infrastructure and equipment that are PCI-compliant when setting up their credit card-processing systems.
  • Faculty, staff, and students have access to a lineup of local broadcast channels using Philo Edu Internet Television.
  • PrivaScope is a collaboration between ITS and campus researchers to allow the research community to study operational IT systems data while maintaining individual privacy.
  • Real-Time Financials (RTF) is an ongoing collaborative effort between ITS, Financial Operations, and university units to improve financial reporting.
  • Classroom Reservation & Instructional Software Submission (CRISS) consolidates a number of Campus Computing Sites instructional services and resources into one easy to access place.
  • The Service Request System (SRS) allows authorized users to place smaller orders and access reports & reconciliation tools for ITS Infrastructure products and services.
  • Shibboleth allows people to log in to web resources at InCommon-member institutions using the ID and password they use at their own institution.
  • Students on the Ann Arbor campus can check out a pre-configured Windows PC laptop with access to the Campus Computing Sites software library.
  • Social login can be implemented to allow guest access. It can allow people who do not have or use a uniqname and UMICH password to log in to a service at U-M​ using a social account (such as Facebook, LinkedIn, or others).
  • A softphone can run on a desktop, laptop, tablet, or smartphone, allowing you to use the campus data network to make calls.
  • Software Services offers software licensing and purchasing for University of Michigan departments.
  • SSH (Secure SHell) is a protocol for remotely logging into a machine. Similarly, SFTP (Secure FTP) provides an encrypted connection between the client and server for file transfer.
  • InCommonCA Certificates (2048-bit) are available from ITS at no cost.
  • A set of Linux-based servers to run computationally intensive or long-running programs.
  • Tableau Desktop is used by advanced users to create and publish data visualization/dashboards, perform advanced data analysis, and create prototype reports.
  • Teaching Evaluations allow anonymous evaluation of courses by students. Evaluation questionnaires are provided to students on a scheduled basis. The results are collected and reported to the appropriate departments or units.
  • The Tech Consulting Team offers real time, walk-in support at no cost to you. Our student team partners with you to solve issues, find resources, and diagnose problems.
  • The ITS Tech Repair Service provides low-cost assistance to U-M individuals and departments at two full-service locations.
  • Tech Shop provides sales, service, and support of personal technology to U-M students, faculty, and staff.
  • Residence hall and Northwood residents have many options for connecting to video services of their choice.
  • We support traditional faculty & staff telephones providing high quality connections for teaching, learning, research, and work.
  • Turbo is a high-capacity, reliable, secure, and fast storage solution for research data. It is tuned for large files (which corresponds roughly to be files in 1 megabyte in size or larger), but it is still capable of efficiently storing small files, such as: word documents, spreadsheets, image files, etc.
  • Two-factor authentication adds a second layer of security when you log in, keeping your account secure even if your password is stolen or compromised.
  • The API Directory offers a robust API publishing and subscription service. This university-wide directory allows secure and authorized access to institutional data for use in research and innovative applications.
  • The U-M Data Warehouse is a collection of data that supports reporting activity for university business.
  • Documents, spreadsheets, presentations, and more—U-M Google Drive gives you the ability to collaborate with colleagues in real time anywhere with an internet connection.
  • Your uniqname is your U-M login ID. There are different processes for getting a uniqname based on your relationship to the university.
  • ITS provides consultation, equipment, installation, training, and ongoing support for videoconferencing room systems.
  • The ITS VPN service creates a secure, encrypted connection between your device and the U-M network. It enables access to university resources from untrusted networks.
  • Virtual Sites is a tool that allows faculty, staff and students to access a full Campus Computing Sites Windows desktop virtual desktop from any device. This provides on-the-go access to a broad range of licensed software.
  • We support over 9,000 Voice over Internet Protocol (VoIP) telephones on all three campuses, including desk phones, cordless sets, soft clients on computers and other devices.
  • We provide Exchange voicemail to Ann Arbor and Flint campus faculty and staff. Dearborn and Flint use Cisco Unity voicemail.
  • Learn about accessibility requirements for online resources, how to meet those requirements, and what resources you have at your disposal.
  • Web Application Hosting is an easy to use Web service that provides campus users access to their own Web applications without needing to download, install, and maintain additional hardware and software.
  • Communicate through wireless networks on laptops, tablets, cellular phones, and other devices.
  • Residents of Northwood I, II, IV and V, and the Munger Graduate Residences can access Xfinity on Campus, a service offered by Comcast, at no charge. This service is no longer available to residents of other residence halls.
  • The Extreme Scale Engineering and Discovery Environment (XSEDE) is an NSF-funded service that provides computing resources to institutions across the country.
  • The Yottabyte Research Cloud is a partnership between ARC and Yottabyte that provides U-M researchers with high performance, secure and flexible computing environments enabling the analysis of data sets regulated by federal privacy and data protection laws, proprietary access agreements, or confidentiality requirements.
  • The UMICH (Level-1) password associated with your uniqname is used when logging in to many services throughout the university. Members of the Michigan Medicine community use their Michigan Medicine (Level-2) password with their uniqname for logging in to Michigan Medicine services.
  • Zoom unifies cloud video conferencing, simple online meetings, and group messaging.