Get Help

ITS Service Center to respond using new email format and address

Information and Technology Services is changing ticketing systems effective May 12. Support emails from ITS will have a new look and will be sent from a new email address: U-M TeamDynamix. Continue to reach out to us at 4HELP@umich.edu. Learn more and see a preview of the new email format.

Contact the ITS Service Center

Chat, call, submit a help request, or email for tech support.

Open for Chat

Monday–Tuesday: 8 a.m.–10 p.m.
Wednesday–Friday: 8 a.m.–5 p.m.
Saturday–Sunday: Closed

Service Center Hours

Monday–Thursday: 7 a.m.–7 p.m.
Friday: 7 a.m.–6 p.m.
Saturday: Closed
Sunday: 2–7 p.m.

  Number Key Services
Press:
1
for System Access and Account Support
 
2
for Classroom Support
 
3
for eResearch, Reporting and M-Pathways Student & Human Resources System Support
(includes Faculty Center, BusinessObjects, M-Reports and eRecruit)
 
4
for MiWorkspace Services and Michigan IT Services Portal
 
5
for CTools, Canvas, and SiteMaker
 
6
for all email services, including U-M Google, General Computing, MiServer, MiDatabase and Network Connectivity
(Includes Wireless, VPN, Northwood Service, AFS, Sites, Exchange, and U-M Box)
 
7
for Concur, DART and M-Pathways Financials & Physical Resources System Support
(includes M-Marketsite)

Support Tools

How Did We Do?

We’re always working to improve the support experience, and the ITS Service Center managers want to hear your feedback and concerns. Email us at its-servicecenter-managers@umich.edu.