COVID-19 Case Management This is a Salesforce instance used by investigators from the university's Environmental Health & Safety to collect positive cases of COVID-19 on campus and to do contact tracing.
COVID-19 Community Sampling and Tracking Program Scheduling TimeTapp, a cloud based appointment scheduled solution, is used to schedule asymptomatic testing for U-M’s COVID-19 Community Sampling and Tracking program (CSTP)
COVID-19 Dashboards A set of dashboards built in Tableau are used by U-M leadership and the public to gauge the university’s progress in student and employee vaccination rates as well as daily cases and testing results.
Digital Asset Collaborative at U-M (DAC) The Digital Asset Collaborative at U-M service provides an enterprise tool and framework to organize, manage, and collaborate on final and approved digital assets used in marketing and communications.
Dropbox at U-M Dropbox at U-M is a cloud file storage option that provides automatic back-up and is readily accessible from any device.
Enterprise Health Vaccine tracking system in partnership between Information Technology Services (ITS), Occupational Health Services (OHS), Human Resources, and Health Information Technology Services.
GitHub at U-M GitHub is the single largest host for Git repositories. U-M GitHub gives users access to advanced features under an enterprise license.
Google at U-M Google at U-M is a Google Workspace for Education Fundamentals software bundle that provides core apps Gmail, Calendar, Drive, Sites, Meet, Chat, and more.
Microsoft Teams at U-M Microsoft Teams is a communication and collaboration platform offering workspace chat, videoconferencing, and file collaboration.
MiMaizey MiMaizey is an AI assistant tailored for the University of Michigan student community, designed to enrich daily student life with personalized support.
Office 365 at U-M Office 365 is available to current University of Michigan faculty, staff, students, and emeritus with regular uniqnames.
Sprout Social Service The Sprout Social service provides an enterprise tool for use by social media managers across all U-M campuses and Michigan Medicine to plan and manage U-M social media interactions.
TeamDynamix TeamDynamix (TDX) is a web-based service management platform that provides general ticketing, approval workflows, tracking of customer requests and knowledge base articles.
TeamDynamix Project Portfolio Management (PPM) TeamDynamix (TDX) Project Portfolio Management (PPM) is a shared project management tool.
U-M Canvas Maizey Integration This tool lets instructors create easily create AI-driven tutors for their courses right within the Canvas interface.
U-M GPT U-M GPT is a conversational AI tool that provides access to popular hosted AI models such as Azure OpenAI, GPT-Image-1, and U-M hosted open-source large language models.
U-M GPT Toolkit U-M GPT Toolkit is our most advanced and flexible service offering, designed for those who require full control over their AI environments and models.
U-M Maizey U-M Maizey is a tool that allows U-M faculty, staff, and students to enrich their GenAI experience based on a custom dataset they provide.
Vax Viewer Vax Viewer is a web front-end to collect and view vaccination information, showing individuals where their vaccination-related documentation stands in the verification process.
Zoom for Government at U-M Zoom for Government at U-M is built for U-M research staff whose projects fall under Export Controlled Research (ITAR or EAR).
Zoom Rooms at U-M Zoom Rooms is a software-based conference room system that provides a streamlined experience for audio conferencing, wireless screen sharing, and video conferencing using the Zoom platform.
Google at U-M Google at U-M is a Google Workspace for Education Fundamentals software bundle that provides core apps Gmail, Calendar, Drive, Sites, Meet, Chat, and more.
ITS Postmaster The ITS Postmaster team is responsible for identifying, diagnosing, and appropriately responding to problems related to the delivery of electronic mail received by or sent from members of the U-M community.
Targeted Email Targeted Email enables mass delivery of announcements to all U-M employees and Ann Arbor students. More specific population groups can be requested, and the service can also supply lists of U-M faculty, staff, and Ann Arbor students, for uses beyond email. For official university use only.
Cisco Jabber Softphones A softphone can run on a desktop, laptop, tablet, or smartphone, allowing you to use the campus data network to make calls.
U-M Net Cellular Each cellular carrier owns, manages, and maintains their own networks. ITS has no ability to provide or improve cellular coverage directly, but we maintain cellular relations, encourage vendors to improve campus coverage whenever possible, and advertise new features like WiFi Calling for places where cellular coverage is inadequate.
U-M Net Contact Centers We support over 45 university contact centers employing over 500 agents. ITS assists these centers with their main numbers, menu prompts, off-hour messaging, hold settings, queue messaging, and other services.
U-M Net IP FAX IP Fax Service is a web-based solution created by iFax Solutions that eliminates the need for a fax machine to send and receive faxes.
U-M Net Traditional Telephone We support traditional faculty & staff telephones providing high quality connections for teaching, learning, research, and work.
Voice Over IP (VoIP) Telephone We support over 9,000 Voice over Internet Protocol (VoIP) telephones on all three campuses, including desk phones, cordless sets, soft clients on computers and other devices.
Voicemail ITS provides Zoom Phone voicemail for those who have transitioned to Zoom Phone on all campuses, and Cisco Unity voicemail for those who have not transitioned to Zoom Phone.
Zoom Phone at U-M Zoom Phone is a downloadable softphone application that allows users to make and receive phone calls via the internet on mobile devices, laptops, and desktops.
Digital Signage Digital Signage is a powerful and effective way to captivate and influence an audience by delivering targeted messages.
MiVideo MiVideo helps organize, catalog, share, search, and publish multimedia content. Management consoles make it easy to tag and filter content, as well as control access.
Schedule Displays Schedule Displays are small, interactive touch panels that allow users to see what meetings are coming up in a specific space.
U-M Net Television A full lineup of news, entertainment, and sports channels is available through our campus-wide cable network. Campus units can purchase a cable connection in most campus buildings. Cable service is available in residence hall lounges and other public areas, and in some graduate student apartments.
U-M Net Video Streaming The ITS Live Event Streaming service lets you broadcast your campus event in real time to viewers on campus and across the globe to an unlimited number of viewers.
Xfinity on Campus Residents of Northwood I, II, IV and V, and the Munger Graduate Residences can access Xfinity on Campus, a service offered by Comcast, at no charge. This service is no longer available to residents of other residence halls.
Microsoft Teams at U-M Microsoft Teams is a communication and collaboration platform offering workspace chat, videoconferencing, and file collaboration.
Remote Office Hours Queue The Remote Office Hours Queue is a virtual queueing tool that allows meeting hosts to manage attendees waiting to meet with them for private one-on-one meetings in person or over Zoom videoconferencing.
U-M Net Audiovisual (AV) Solutions ITS provides AV service for conference rooms on the UM-Ann Arbor campus, helping units design and build cost-effective solutions that are integrated with university infrastructure.
Zoom Rooms at U-M Zoom Rooms is a software-based conference room system that provides a streamlined experience for audio conferencing, wireless screen sharing, and video conferencing using the Zoom platform.
Amazon Web Services at U-M (AWS) AWS is a bundled remote computing service that provides cloud computing infrastructure over the Internet with storage, bandwidth, and customized support for application programming interfaces (API).
Andrew File System (AFS) A central file storage, sharing, and retrieval system for U-M faculty, staff, and students.
Cloudflare at U-M U-M Cloudflare provides a critical security capability to protect university websites, web applications, and DNS (Domain Name System) servers from external attacks.
GitHub at U-M GitHub is the single largest host for Git repositories. U-M GitHub gives users access to advanced features under an enterprise license.
Google Cloud Platform (GCP) at U-M Google Cloud Platform is a suite of products & services that includes application hosting, cloud computing, database services, and more.
InCommon Certificate Service InCommon server certificates are trusted SSL/TLS certificates that secure web servers and enable encryption.
Izzy for iOS Platform as a Service Izzy for iOS Platform as a Service provides end-to-end lifecycle management of iOS devices.
Izzy for Mac Platform as a Service Izzy for Mac Platform as a Service provides a cost-effective Mac management solution that enables units to deliver consistently configured workstations in a zero/light touch operational model.
Michigan App The Michigan App provides in-app messages and reminders related to academic life, personalized class schedule information, search based on places (campus buildings) and people (faculty, staff and students), location-based content including bus stops, parking locations and dining halls, and featured university events.
Microsoft Azure at U-M Azure is a collection of integrated cloud services that developers and IT professionals use to build, deploy, and manage applications through a global network of data centers.
MiDatabase MiDatabase is a virtual server with a managed database. Supported platforms include Microsoft SQL, MySQL, and Oracle.
Pantheon at U-M U-M Pantheon is a web hosting service provided through Pantheon for Drupal and WordPress websites.
Web Hosting Web Application Hosting is an easy to use Web service that provides campus users access to their own Web applications without needing to download, install, and maintain additional hardware and software.
Wolverine Access Gateway Wolverine Access uses search and filter technology to make it easier for members of the campus community to organize web-based campus services in one location.
