ITS Projects

The project list contains the current work in progress. For more information about the projects, contact the project manager.

Updated 8/13/2022

API Management Solution Replacement and Migration

Executive Sponsor(s): Vijayaraja Thiruvengadam
Project manager: Mallory Kwiatkowski
Status: At Risk
ITS-DISC needs to replace the current API Management Platform, as the current environment, IBM API Manager, is hosted in Michigan Medicine HITS, and HITS no longer has a use for the product, so they would like to decommission it. The current version of the product is going out of support by the vendor, and the effort to upgrade and migrate to new hardware is labor-intensive and causes disruption... Read more

ARC Resource Management Portal

Executive Sponsor(s): Brock Palen
Project manager: Todd Raeker
Status: On Track
Advanced Research Computing (ARC) is sponsoring the creation of a self service portal for research managers, unit support staff, and delegates to manage their IT Infrastructure Resources. The portal will provide research project teams with the direct ability to easily and quickly control allocations, accounts and access associated with their resources as well as some basic dashboard features... Read more

AWS Academy

Executive Sponsor(s): Sean Demonner
Project manager: Robert Sabourin
Status: On Track
Plan and pilot AWS Academy course with Information Technology Services (ITS) staff. The course will run for four weeks and provides a detailed overview of cloud concepts, AWS core services, security, architecture, pricing, and support. Based on the pilot participants' and instructors' feedback, we'll explore how to offer the course more broadly to ITS staff and others beyond our organization.

BusinessObjects 4.3 Upgrade

Executive Sponsor(s): Vijayaraja Thiruvengadam
Project manager: Kimberly Jacobson
Status: On Track
The University's version of BusinessObjects (BO) is out of date. BusinessObjects needs to be updated for version 4.3 SP2 to remain fully functional and to continue to meet the needs of the university.

Container Service Platform Upgrade

Executive Sponsor(s): Vijayaraja Thiruvengadam
Project manager: Paul Marker
Status: On Track
The ITS Container Service will be moving its primary production cluster in AWS from a self-managed to fully-managed solution jointly managed by Amazon and Red Hat. The fully-managed solution is called Red Hat OpenShift Service on AWS (ROSA). The project will define and track configuration management, change management, training and communication objectives. The new production ROSA clusters will... Read more

Core Network Upgrade

Executive Sponsor(s): Andrew Palms
Project manager: Paul Marker
Status: On Track
Project to upgrade the Core Network Nodes on the Ann Arbor Campus. The core network is composed of a set of devices and communication media that connect all campus buildings together and that connect to the Internet Service which provides the main connection to the outside world.

Digital Asset Collaborative Service Implementation Project

Executive Sponsor(s): Cathy Handyside
Project manager: Jennifer Swaney
Status: On Track
This project will implement the Digital Asset Collaborative at U-M service. The Ditigal Asset Collaborative service will provide an enterprise tool, central support team, and framework for use across all U-M campuses and Michigan Medicine to organize, manage, and collaborate on digital assets including photographs and (short-form) videos used in marketing, communications and academic (... Read more

Enterprise Vaccine Administration Software Implementation

Executive Sponsor(s): Cathy Handyside
Project manager: Jeff Castle
Status: At Risk
The University of Michigan currently does not have an enterprise wide solution for vaccine administration for students, faculty and staff. Current tools in use for COVID vaccine administration were implemented as a result of the global pandemic. Those tools were not licensed or intended for long-term usage in the storage of vaccine data and lack capabilities. Additionally, University Health... Read more

Evaluate Chatbots for Support of ITS Services

Executive Sponsor(s): Robert Jones II
Project manager: Eric Brannon
Status: On Track
Evaluate 2-5 chat / chatbot products that could be incorporated into the cohesive digital experience, and the support process for ITS Services. Functional outcomes desired: Serve up information/knowledge to customers in response to their questions. Handoff to support agents for live chat support. When live support is not available or desired, integrate with TeamDynamix to create a request.... Read more

Explore VMWare Horizon Cloud for Virtual Desktops

Executive Sponsor(s): Vijayaraja Thiruvengadam
Project manager: Jen Burch
Status: At Risk
College of Engineering (COE) needs to expand beyond the current MiDesktop hardware. ITS and COE will jointly explore VMWare Horizon Cloud and using Azure to provision virtual desktops. This approach could allow for us to accommodate peak demand without purchasing hardware for the effort. It will also allow us to prototype the next generation of the MiDesktop service with one of ITS's largest... Read more

Financial Aid Private Loan Improvements

Executive Sponsor(s): Cathy Handyside
Project manager: Brian Robson
Status: On Track
Some Office of Financial Aid loan processes have not been fully automated making them slow and prone to error. The goal of this project is to automate the process for loading PLUS and ELM loan data from the servicers, creating more accurate data more quickly in M-pathways.

Formalization and Enhancement of Accessibility Service Offering

Executive Sponsor(s): Robert Jones II
Project manager: Elizabeth Lind
Status: On Track
This project will create an ITS Accessibility Service Offering. This is being done in conjunction with the publication of a U-M SPG related to IT accessibility. The scope of this work will also include support to the upcoming SPG announcement.

Gift fund task force

Executive Sponsor(s): Vijayaraja Thiruvengadam
Project manager: Mallory Kwiatkowski
Status: On Track
Develop an enterprise solution to provide units with easy access to necessary information to oversee and carry out their responsibilities for stewardship and management of gift funds as defined by proposed Policy and recommend an implementation plan.

GitHub Enterprise

Executive Sponsor(s): Vijayaraja Thiruvengadam
Project manager: Paul Marker
Status: On Track
Github Enterprise will be implemented as a SaaS solution for Git repositories. Github would replace our existing Gitlab service. The project would be to roll out Github to campus, help campus migrate from existing solutions to Github, and retire the Gitlab service.

Government Relations ITS Enterprise Salesforce Implementation

Executive Sponsor(s): Cathy Handyside
Project manager: Kimberly Jacobson
Status: None
Salesforce Center of Excellence (SFCOE) will configure ITS Enterprise Salesforce Org to meet Government Relations needs for three main areas; customer relationship management database, athletic ticketing and United Way campaigns. The project is planning to migrate data from existing customer relationship management database to the ITS Enterprise Salesforce Org and develop integration between ITS... Read more

Grouper Service Deployment

Executive Sponsor(s): Sol Bermann
Project manager: Jenny Kirshman
Status: On Track
Grouper is a new group management tool at U-M that will be used to create access control groups by unit IT administrators. This project will focus on deploying Grouper as a service, identifying initial users, preparing an environment that is scalable for future expansion, and providing documentation and training for new users.

High Performance Computing Red Hat Operating System Update

Executive Sponsor(s): Brock Palen
Project manager: Greg Stathes
Status: On Track
The Advanced Research Computing (ARC) high-performance computing (HPC) clusters need to update to RedHat 8, as RedHat 7 had its final software update in 2021. In addition, the Great Lakes HPC cluster currently uses General Parallel File System (GPFS) v4, which is no longer actively supported. To continue providing essential ARC resources to campus users, ARC must upgrade the Great Lakes file... Read more

Implement TeamDynamix iPaas

Executive Sponsor(s): Robert Jones II
Project manager: Ryan Vanderlist
Status: On Track
We'd like to move forward with purchase and implementation of the TeamDynamix iPaas tool. The Service Support team plans to use this tool both to support ITS functions, and to offer as a Service to campus. This tool delivers automations and integrations between systems.