ITS Projects

The project list contains the current work in progress. For more information about the projects, contact the project manager.

Updated 7/12/2020

Amazon Connect Chat Implementation

Executive Sponsor(s): Jones II,Robert Douglas
Project manager: Marker,Paul
Status: On Track
This project will be for the full implementation of Amazon Connect Chat since the Pilot project is now complete.

ARC-TS Resource Management Portal

Executive Sponsor(s): Palen,Brock Edward
Project manager: Castle,Jeffrey J
Status: On Track
Creation of a self service portal for research managers, unit support staff, and delegates to manage their IT Infrastructure Resources. The portal will provide research project teams with the direct ability to easily and quickly control allocations, accounts and access associated with their resources as well as some basic dashboard features showing resource utilization and associated charges.... Read more

Box User Account Deprovisioning

Executive Sponsor(s): Palms,Andrew T
Project manager: King,Earnest
Status: At Risk
The goal of this project is to deprovision Box user accounts that belong to individuals no longer affiliated with U-M. In addition, this project may include the migration and deprovision of Box user accounts owned by individuals that are still affiliated with U-M, but are using the service in a way it was not designed to support, if viable migration alternatives are identified.

Campus Migration off ServiceNow

Executive Sponsor(s): Jones II,Robert Douglas
Project manager: Burch,Jennifer
Status: On Track
As part of the implementation of a new ticketing system, TeamDynamix (TDx), all existing users of ServiceNow must be migrated onto TDx on or before the contract cutoff date. This project will include that effort and focus on existing, larger scale users of ServiceNow who are interested in implementing their own TDx ticketing application within the University of Michigan TDx environment.

Chatbot Services

Executive Sponsor(s): Behm,Jim
Project manager: Lind,Elizabeth
Status: On Track
To create a stand alone chatbot service offering to meet immediate user needs around student recruiting.

Click Upgrade to Version 9

Executive Sponsor(s): Behm,Jim
Project manager: Locey,Mary
Status: On Track
All four eResearch Systems (PM, CM, AM, RM) must be upgraded to Huron/Click Framework Version 9. The products will be updated one at a time over the course of a one year period.

Convert CollegeNet app load to modern method (CTM)

Executive Sponsor(s): Behm,Jim
Project manager: Davis-Craig,Mark A
Status: On Track
All Rackham and many other grad schools' application loads use 20-year-old technology which Oracle may stop supporting at any time. Making changes to the current format is worrisome for business analysts. The load needs to be converted to the process that Oracle created years ago to replace it.

Core Network Upgrade

Executive Sponsor(s): Palms,Andrew T
Project manager: Marker,Paul
Status: At Risk
Project to upgrade the Core Network Nodes on the Ann Arbor Campus. The core network is composed of a set of devices and communication media that connect all campus buildings together and that connect to the Internet Service which provides the main connection to the outside world.

Cosign Retirement

Executive Sponsor(s): Bermann,Sol
Project manager: Kirshman,Jenny
Status: At Risk
Cosign has been the University's secure single sign-on web authentication system for more than 15 years. Originally designed at U-M, the open source software was once widely used across higher education. Now, only a handful of universities still use Cosign, and the open source community that once maintained and developed it has dwindled. As universities look to the cloud for software, hardware,... Read more

Emergency Alerts Vendor Replacement

Executive Sponsor(s): Behm,Jim
Project manager: Stathes,Gregory
Status: At Risk
To provide the safest possible environment for students, faculty, staff, and visitors to the University of Michigan campuses, the university will implement critical functionality of the new EA tool, allowing the U-M Division of Public Safety and Security (DPSS) to send out alerts in the event of an emergency.

Enrollment Connect Financial Aid Display

Executive Sponsor(s): Behm,Jim
Project manager: Robson,Brian
Status: On Track
The Office of Enrollment Management has requested that some Financial Aid data be displayed in their recruiting-admissions system, Enrollment Connect, so admits can see information in one system when trying to make a decision to attend U-M. The project will integrate Financial Aid data in M-pathways with the Enrollment Connect system to display to applicants. This project has been approved by... Read more

Export Control Project

Executive Sponsor(s): Palms,Andrew T
Project manager: King,Earnest
Status: At Risk
The replacement of an IT solution for export control storage/collaboration, which is currently built on a Sakai platform (CTools). CTools is currently in containment as it is to be retired.

External Transfer Credit Articulation

Executive Sponsor(s): Behm,Jim
Project manager: Robison,Amie
Status: On Track
External transfer credit rules are currently decentralized, with the majority of rules stored in a database used by the Office of Undergraduate Admissions (OUA). External transfer credit is evaluated and added to a student's record using time-consuming manual processes. External education is often entered in bulk to speed the process. As a result of these practices, it is difficult to trace... Read more

Foreign Influence in Research System Enhancements

Executive Sponsor(s): Behm,Jim
Project manager: Handyside,Cathy
Status: On Track
Expanded interpretation of federal guidelines for reporting foreign collaboration in federally funded research requires changes to eResearch Proposal Management and M-Inform, including: - Increased number of faculty required to disclose in M-Inform starting July 1, 2020 - Updated disclosure form in M-Inform starting July 1, 2020 - Updated Proposal Approval Form (PAF) in eRPM and new business... Read more

Graduate Evaluation and Admissions Redesign

Executive Sponsor(s): Behm,Jim
Project manager: Robson,Brian
Status: On Track
The Enterprise Application Systems Student Administration team has been approved by its governance body, SASAC, to start this project. The vision of this project is to thoroughly review the needs of faculty, staff, applicants and students of application evaluation and Web Application Status (WAS) and deliver enhancements that will create a user friendly and appealing experience. The project will... Read more

HCM PeopleTools 8.58 Upgrade

Executive Sponsor(s): Behm,Jim
Project manager: Stathes,Gregory
Status: On Track
UM needs to upgrade HCM PeopleTools from version 8.56 to 8.58. PeopleTools is Oracle PeopleSoft’s proprietary software development tool. It is updated by the vendor about every 18 months. This is the platform which supports the HCM applications. By upgrading to the latest PeopleTools version, 8.58, we will achieve: - Longer period of compliance and support - Ability to adopt new technical... Read more

Implementing Targeted Email Redesign

Executive Sponsor(s): Jones II,Robert Douglas
Project manager: Stathes,Gregory
Status: At Risk
Access & Accounts (A&A) will introduce a new "self-service" option for the U-M targeted email service in order to reduce staff time required to operate it. With this option, many staff and students may draft and send mass emails to the most frequently requested target populations without A&A staff intervention, while still adhering to previously established approval processes. A&A... Read more

Infrastructure Non-ITSM Migration Project

Executive Sponsor(s): Jones II,Robert Douglas & Jones,Diane
Project manager: Burch,Jennifer
Status: On Track
In 2018, Information Technology Services (ITS) initiated an effort to elevate the customer experience. Over time, process complexity, excessive customizations, and configuration difficulty have crept into the ITS’ Information Technology Service Management (ITSM) implementation approach and ITSM Solution (ServiceNow). In addition, the escalating license cost of ServiceNow made it no longer... Read more

ITS Infrastructure Analog Telephone System Replace

Executive Sponsor(s): Palms,Andrew T
Project manager: Burch,Jennifer
Status: At Risk
Replacement of a 34-year-old analog telephone system with a cost-effective standards-based Internet Protocol (IP) solution. The new solution would allow integration with current infrastructure, such as existing analog phones, and provide cost effective licenses and equipment for campus.

ITS Site Cohesive Experience Rebuild

Executive Sponsor(s): Jones II,Robert Douglas & Jones,Diane
Project manager: Burns,Will
Status: On Track
Create a cohesive digital user experience across ITS products and services.

ITSM Process Optimization & TDx Migration

Executive Sponsor(s): Jones II,Robert Douglas & Jones,Diane
Project manager: Swaney,Jennifer
Status: On Track
In 2012, ITS kicked off a multi-phase initiative to provide consistent and effective service across the organization for resolving incidents, identifying and resolving problems, managing changes to the environment, processing user requests and delivering knowledge to support our service offerings. ServiceNow was selected and implemented as part of that initiative. Fast forward to 2019. ITS has... Read more

Lease Administration Implementation

Executive Sponsor(s): Behm,Jim
Project manager: Rose,Holly A
Status: On Track
A new accounting standard was published by the Governmental Accounting Standards Board (GASB). GASB 87 requires that institutions account for all leases in their financial disclosures, especially their balance sheets and income statements. In order for the University to be in compliance with the new accounting standard, new functionality is needed for the ability to record leases and capitalize... Read more

Michigan Insights on Demand (MIND) Initiative

Executive Sponsor(s): Thiruvengadam,Vijayaraja & Behm,Jim
Project manager: Swaney,Jennifer
Status: On Track
The Michigan Insights oN Demand Program was established to change the landscape on how the U-M community accesses and uses data to make data-informed decisions. The program hopes to position the university to achieve the Data-informed Decision Making Ecosystem Vision at U-M that was created in 2019. The program includes the following tracks of work: Data Solutions, Technology & Tools, Data... Read more

MIND: Augmented Analytics

Executive Sponsor(s): Thiruvengadam,Vijayaraja
Project manager: Kwiatkowski,Mallory Jane
Status: On Track
Implementation with the Augmented Analytics Vendor: - Implement UHR use cases - Service design exploration

MIND: Data Virtualization

Executive Sponsor(s): Thiruvengadam,Vijayaraja
Project manager: Castle,Jeffrey J
Status: On Track
Our goal is to pilot emerging technologies such as data virtualization, augmented analytics, and a data catalog with a high value but highly manual process to drive data-informed decision making with one of our partners. The project’s objective at this time is to gather information about these emerging technologies & campus needs to see how they might fit in the IQ service portfolio, or to... Read more

MIND: Metrics Website Redesign

Executive Sponsor(s): Thiruvengadam,Vijayaraja
Project manager: Kwiatkowski,Mallory Jane
Status: On Track
Redesign & launch of metrics.umich.edu - 16 week project with Boxcar Solutions to relaunch the website with a focus on U-M leadership (Regents, President, Provost's Office, Associate Provosts and Deans). Additional phases may be folded in once defined.

MIND: Student Data Dashboard

Executive Sponsor(s): Bermann,Sol
Project manager: Sytch,Svetla
Status: On Track
In order to increase transparency and provide students with insight into data held about them by the University, a “Student Data Dashboard” is being developed to give students a single location where they can better understand their data. The project is focused on personal student data collected and processed by enterprise ITS-administered systems. It is folded under the Michigan Insights On... Read more

NetBASILISK Implementation Project

Executive Sponsor(s): Palms,Andrew T
Project manager: Thomas,Katarina Kt
Status: On Track
The NetBASILISK (NETwork Border At Scale Integrating and Leveraging Individual Security Components) project enables researchers and network engineers at the University of Michigan to introduce the next level of security and privacy protection scaled to the vast volume of generated research data. As attackers develop more sophisticated tools to acquire student and faculty private data,... Read more

Network Border Infrastructure Security

Executive Sponsor(s): Palms,Andrew T
Project manager: Marker,Paul
Status: At Risk
Implement a network security solution that classifies network traffic as either a threat or not and then modifies access control lists on an inline device to stop the threat.

Password Modernization

Executive Sponsor(s): Bermann,Sol
Project manager: Kirshman,Jenny
Status: On Track
The goal of this project is to update U-M password requirements to fully adopt National Institute of Standards and Technology (NIST) password guidelines for complexity, length, expiration, and hints.

PCI Gateway

Executive Sponsor(s): Palms,Andrew T
Project manager: Little,Cristine Lynn
Status: On Track
The ITS PCI Interstitial Page is a secure method for campus Merchants to process credit card payments from their eCommerce sites. It provides a secure path from their eCommerce sites, to their payment processor, passing through the ITS PCI Enclave via the ITS PCI Interstitial Page. It provides: 1. The Treasurers Office the ability to verify to U-Ms bank (Worldpay/FIS) a single secure method of... Read more

Peoplesoft Financials eProcurement Modernization

Executive Sponsor(s): Behm,Jim
Project manager: Skelding,Brian
Status: On Track
Peoplesoft is depricating their support for the current version of eProcurement as of 12/31/2021. As a result, we will be transitioning to their new supported standard over the next year. In conjunction with our business partners, we are taking this opportunity to retire customizations and implement delivered functionality. This will be a significant undertaking requiring revising business... Read more

PeopleSoft Supplier Portal

Executive Sponsor(s): Behm,Jim
Project manager: Skelding,Brian
Status: On Track
Implement the Peoplesoft Supplier Portal to allow supplier on-boarding, provide self service capabilities, and support compliance / reporting requirements.

Service Excellence Program

Executive Sponsor(s): Jones II,Robert Douglas & Jones,Diane
Governance Sponsor: Service Governance Group
Project manager: Swaney,Jennifer
Status: On Track
Our vision is to serve the U-M community by providing proactive, laser-focused customer service. Excellence in customer experience provides the foundation for innovation to better serve the mission of the university. We understand our customers’ goals, and tackle projects and problems with their needs in mind. The customer experience and technology provided by ITS empowers the leaders and best to... Read more

ServiceNow/TeamDynamix data to Data Warehouse

Executive Sponsor(s): Thiruvengadam,Vijayaraja
Project manager: Lind,Elizabeth
Status: On Track
We currently push limited data from our ServiceNow cloud application to our internal data warehouse to support advanced analytics and audit purposes. We will lose access to our ServiceNow cloud data by September/December(?) 2020. We need to ensure we have our required ServiceNow data in our internal data warehouse for historical reference prior to losing access. Additionally, we need to start... Read more

SSC UHR FIN ServiceNow Migration

Executive Sponsor(s): Jones II,Robert Douglas & Jones,Diane
Project manager: Brannon,Eric
Status: On Track
Project created to move the Shared Services Center from ServiceNow to the proposed ITSM replacement.

System Resiliency Improvements for AD

Executive Sponsor(s): Bermann,Sol
Project manager: Castle,Jeffrey J
Status: On Track
As part of a 1-week tiger team effort in early April to write updated disaster recovery plans for Active Directory, a task force identified over 70 possible system resiliency improvements. This project would enact the prioritized improvements that would have the most impact for effort. - Setup a Virtual Machine Domain Controller at MACC & test cold restore capabilities - Get Install From... Read more

Transition to New Wolverine Access Gateway

Executive Sponsor(s): Behm,Jim
Project manager: Burch,Jennifer
Status: On Track
MaizeLink will be rebranded as new Wolverine Access gateway, and will be run in parallel with the "classic" gateway. Included in this plan is change management and communications with campus, marketing and training, technical work towards keeping "classic" version intact while removing security risks, and eventual retirement of classic gateway.

Tuition Projections

Executive Sponsor(s): Behm,Jim
Project manager: Robison,Amie
Status: On Track
The Office of Budget and Planning (OBP) needs to create tuition projections in an accurate and timely way, modeling various scenarios to support decision making by the President, Provost and university leadership. The current process is accurate, but OBP would like to automate much of the manual process to reduce time and human error, and increase the number of end-to-end iterations within the... Read more

Tuition Reimbursement Insurance Notification

Executive Sponsor(s): Behm,Jim
Project manager: Robson,Brian
Status: On Track
The Provost's Office has made an agreement with an insurance vendor to provide tuition reimbursement insurance for our students. The agreement requires M-pathways system changes to notify/inform students of this optional insurance before paying their bill. This project has been approved by the Student Administration Strategic Advisory Committee (SASAC), to start work in January 2020.

UMHS Value Margin Initiative - Inventory

Executive Sponsor(s): Behm,Jim
Project manager: Little,Cristine Lynn
Status: On Track
UMHS has received approval to move forward with their Value Margin Initiative (VMI) for Supply Chain Processes. Three items related to this multifaceted effort involve technology components. Deliverables for this effort are closely tied to the FIN 9.2 upgrade. The 9.2 steering committee has reviewed and approved the effort to run in parallel with this project.

Unizin Data Platform Phase 2: Consumption

Executive Sponsor(s): Demonner,Sean Michael
Project manager: Love,Jennifer
Status: On Track
The University of Michigan has partnered with the Unizin consortium to deliver a learning data platform that will provide the storage, data sets, governance, and services to enable access to cross-domain information in a timely and repeatable way. Phase 1 of the Unizin Data Platform (UDP) project refined and validated the Unizin data model and conducted security review and end-point hardening.... Read more

Web Platform Service Implementation

Executive Sponsor(s): Palms,Andrew T
Project manager: Marker,Paul
Status: At Risk
The goal of this project is to implement a new Web Platforms Service (WPS) that will host Content Management Systems (CMS) using high availability and a secure environment. The new service offerings will replace the current ITS Web Hosting offerings and will be offered to faculty, staff and students across campus.