ITS Projects

The project list contains the current work in progress. For more information about the projects, contact the project manager.

Updated 4/3/2020

Admissions Data Purge

Executive Sponsor(s): Behm,Jim
Project manager: Davis-Craig,Mark A
Status: On Track
Retaining old admissions data carries institutional risk. This was noted in a recent audit of Undergrad Admissions. Many admissions processes run slowly because the tables contain millions of rows. This project will define a regular process for purging admissions data periodically. It will then set that regular process into motion. We will consult with the Office of General Counsel before project... Read more

ARC-TS Resource Management Portal

Executive Sponsor(s): Palen,Brock Edward
Project manager: Castle,Jeffrey J
Status: At Risk
Creation of a self service portal for research managers, unit support staff, and delegates to manage their IT Infrastructure Resources. The portal will provide research project teams with the direct ability to easily and quickly control allocations, accounts and access associated with their resources as well as some basic dashboard features showing resource utilization and associated charges.... Read more

Automate Non-Prod Peoplesoft Environment Builds

Executive Sponsor(s): Behm,Jim
Project manager: Skelding,Brian
Status: On Track
The goal of this project is to fully automate activities required to stand up and refresh non-prod Peoplesoft environments. A successfully deployed solution should (ideally) eliminate manual effort required by UAA, DBA's, and CPU resources. This will be scalable across all Peoplesoft teams providing additional benefit. Additionally, this will allow data to be refreshed regularly. Doing so... Read more

Box User Account Deprovisioning

Executive Sponsor(s): Palms,Andrew T
Project manager: King,Earnest
Status: On Track
The goal of this project is to deprovision Box user accounts that belong to individuals no longer affiliated with U-M. In addition, this project may include the migration and deprovision of Box user accounts owned by individuals that are still affiliated with U-M, but are using the service in a way it was not designed to support, if viable migration alternatives are identified.

Click Upgrade to Version 9

Executive Sponsor(s): Behm,Jim
Project manager: Locey,Mary
Status: On Track
All four eResearch Systems (PM, CM, AM, RM) must be upgraded to Huron/Click Framework Version 9. The products will be updated one at a time over the course of a one year period.

Computer Showcase Point of Sale & ECommerce

Executive Sponsor(s): Jones II,Robert Douglas
Project manager: Wong,Rich
Status: On Track
This project will replace RMS and associated systems with a new system based on the open source Magento platform and will replicate much of what was provided in RMS, an eCommerce web site, and streamlined integrations and automation. This project will have two parts: 1.) Implement a new point-of-sale (POS) solution. We have a legacy POS system that is no longer supported by the vendor and a new... Read more

Convert CollegeNet app load to modern method (CTM)

Executive Sponsor(s): Behm,Jim
Project manager: Davis-Craig,Mark A
Status: On Track
All Rackham and many other grad schools' application loads use 20-year-old technology which Oracle may stop supporting at any time. Making changes to the current format is worrisome for business analysts. The load needs to be converted to the process that Oracle created years ago to replace it.

Core Network Upgrade

Executive Sponsor(s): Palms,Andrew T
Project manager: Marker,Paul
Status: On Track
Project to upgrade the Core Network Nodes on the Ann Arbor Campus. The core network is composed of a set of devices and communication media that connect all campus buildings together and that connect to the Internet Service which provides the main connection to the outside world.

Cosign Retirement

Executive Sponsor(s): Bermann,Sol
Project manager: Kirshman,Jenny
Status: On Track
Cosign has been the University's secure single sign-on web authentication system for more than 15 years. Originally designed at U-M, the open source software was once widely used across higher education. Now, only a handful of universities still use Cosign, and the open source community that once maintained and developed it has dwindled. As universities look to the cloud for software, hardware,... Read more

Digital Asset Management

Executive Sponsor(s): Behm,Jim
Project manager: King,Earnest
Status: On Track
A project that will implement a digital asset management tool with the ability to archive and manage pictures, videos and other digital assets that are used more and more in our increasingly online world. This covers wide ranging U-M groups and needs from streaming online academic course materials to several applications in the Library, to pictures and videos used for communication and marketing... Read more

Emergency Alerts Vendor Replacement

Executive Sponsor(s): Behm,Jim
Project manager: Stathes,Gregory
Status: Needs Attention
To provide the safest possible environment for students, faculty, staff, and visitors to the University of Michigan campuses, the university will implement critical functionality of the new EA tool, allowing the U-M Division of Public Safety and Security (DPSS) to send out alerts in the event of an emergency.

Enrollment Connect Financial Aid Display

Executive Sponsor(s): Behm,Jim
Project manager: Robson,Brian
Status: On Track
The Office of Enrollment Management has requested that some Financial Aid data be displayed in their recruiting-admissions system, Enrollment Connect, so admits can see information in one system when trying to make a decision to attend U-M. The project will integrate Financial Aid data in M-pathways with the Enrollment Connect system to display to applicants. This project has been approved by... Read more

Exadata Oracle Upgrade to Version 18.c

Executive Sponsor(s): Thiruvengadam,Vijayaraja
Project manager: Kwiatkowski,Mallory Jane
Status: On Track
Upgrade all databases on Exadata non-production (Administrative Services Building Data Center) and production (Michigan Academic Computing Center Data Center) to Oracle version 18.c. This is an in-place (on existing hardware) upgrade that does not involve any security, firewall or network changes, nor does it imply any database access changes.

Export Control Project

Executive Sponsor(s): Palms,Andrew T
Project manager: King,Earnest
Status: On Track
The replacement of an IT solution for export control storage/collaboration, which is currently built on a Sakai platform (CTools). CTools is currently in containment as it is to be retired.

External Transfer Credit Articulation

Executive Sponsor(s): Behm,Jim
Project manager: Robison,Amie
Status: On Track
External transfer credit rules are currently decentralized, with the majority of rules stored in a database used by the Office of Undergraduate Admissions (OUA). External transfer credit is evaluated and added to a student's record using time-consuming manual processes. External education is often entered in bulk to speed the process. As a result of these practices, it is difficult to trace... Read more

Foreign Influence in Research System Enhancements

Executive Sponsor(s): Behm,Jim
Project manager: Handyside,Cathy
Status: On Track
Expanded interpretation of federal guidelines for reporting foreign collaboration in federally funded research requires changes to eResearch Proposal Management and M-Inform, including: - Increased number of faculty required to disclose in M-Inform starting July 1, 2020 - Updated disclosure form in M-Inform starting July 1, 2020 - Updated Proposal Approval Form (PAF) in eRPM and new business... Read more

Graduate Evaluation and Admissions Redesign

Executive Sponsor(s): Behm,Jim
Project manager: Robson,Brian
Status: On Track
The Enterprise Application Systems Student Administration team has been approved by its governance body, SASAC, to start this project. The vision of this project is to thoroughly review the needs of faculty, staff, applicants and students of application evaluation and Web Application Status (WAS) and deliver enhancements that will create a user friendly and appealing experience. The project will... Read more

Identity Governance Expansion

Executive Sponsor(s): Bermann,Sol
Project manager: Stathes,Gregory
Status: On Track
Phase 1 of the Identity Governance Early Adoption Project has been completed, and we are transitioning to Phase 2. In Phase 2 of our project, we are releasing the Identity Governance tool for U-M units to use to strategically and proactively manage access to university digital and physical resources—ensuring the right individual access the right resource at the right time, from the right... Read more

Implementing Targeted Email Redesign

Executive Sponsor(s): Jones II,Robert Douglas
Project manager: Stathes,Gregory
Status: On Track
Access & Accounts (A&A) will introduce a new "self-service" option for the U-M targeted email service in order to reduce staff time required to operate it. With this option, many staff and students may draft and send mass emails to the most frequently requested target populations without A&A staff intervention, while still adhering to previously established approval processes. A&A... Read more

Infrastructure Non-ITSM Migration Project

Executive Sponsor(s): Jones II,Robert Douglas & Jones,Diane
Project manager: Burch,Jennifer
Status: On Track
In 2018, Information Technology Services (ITS) initiated an effort to elevate the customer experience. Over time, process complexity, excessive customizations, and configuration difficulty have crept into the ITS’ Information Technology Service Management (ITSM) implementation approach and ITSM Solution (ServiceNow). In addition, the escalating license cost of ServiceNow made it no longer... Read more

IT for Presidential Debate Program Management

Executive Sponsor(s): Palms,Andrew T
Project manager: Castle,Jeffrey J
Status: On Track
Program to provide IT infrastructure and services necessary to support U-M hosting a nationally televised Presidential Debate scheduled for October 15, 2020. The program will focus on areas of network, voice, cell, IT security, and localized television.

ITS Infrastructure Analog Telephone System Replace

Executive Sponsor(s): Palms,Andrew T
Project manager: Burch,Jennifer
Status: On Track
Replacement of a 34-year-old analog telephone system with a cost-effective standards-based Internet Protocol (IP) solution. The new solution would allow integration with current infrastructure, such as existing analog phones, and provide cost effective licenses and equipment for campus.

ITS Site Cohesive Experience Rebuild

Executive Sponsor(s): Jones II,Robert Douglas & Jones,Diane
Project manager: Burns,Will
Status: On Track
Create a cohesive digital user experience across ITS products and services.

ITSM Process Optimization & TDx Migration

Executive Sponsor(s): Jones II,Robert Douglas & Jones,Diane
Project manager: Swaney,Jennifer
Status: At Risk
In 2012, ITS kicked off a multi-phase initiative to provide consistent and effective service across the organization for resolving incidents, identifying and resolving problems, managing changes to the environment, processing user requests and delivering knowledge to support our service offerings. ServiceNow was selected and implemented as part of that initiative. Fast forward to 2019. ITS has... Read more

Lease Administration Implementation

Executive Sponsor(s): Behm,Jim
Project manager: Rose,Holly A
Status: At Risk
A new accounting standard was published by the Governmental Accounting Standards Board (GASB). GASB 87 requires that institutions account for all leases in their financial disclosures, especially their balance sheets and income statements. In order for the University to be in compliance with the new accounting standard, new functionality is needed for the ability to record leases and capitalize... Read more

Michigan Insights on Demand (MIND) Initiative

Executive Sponsor(s): Thiruvengadam,Vijayaraja & Behm,Jim
Project manager: Swaney,Jennifer
Status: On Track
The Michigan Insights oN Demand Program was established to change the landscape on how the U-M community accesses and uses data to make data-informed decisions. The program hopes to position the university to achieve the Data-informed Decision Making Ecosystem Vision at U-M that was created in 2019. The program includes the following tracks of work: Data Solutions, Technology & Tools, Data... Read more

MIND: Tools & Technology Track

Executive Sponsor(s): Thiruvengadam,Vijayaraja & Behm,Jim
Project manager: Kwiatkowski,Mallory Jane
Status: On Track
Our goal is to pilot emerging technologies such as data virtualization, augmented analytics, and a data catalog with a high value but highly manual process to drive data-informed decision making with one of our partners. The project’s objective at this time is to gather information about these emerging technologies & campus needs to see how they might fit in the IQ service portfolio, or to... Read more

MIND: Metrics Website Redesign

Executive Sponsor(s): Thiruvengadam,Vijayaraja
Project manager: Kwiatkowski,Mallory Jane
Status: On Track
Redesign & launch of metrics.umich.edu - 16 week project with Boxcar Solutions to relaunch the website with a focus on U-M leadership (Regents, President, Provost's Office, Associate Provosts and Deans). Additional phases may be folded in once defined.

MIND: Student Data Dashboard

Executive Sponsor(s): Bermann,Sol
Project manager: Sytch,Svetla
Status: On Track
In order to increase transparency and provide students with insight into data held about them by the University, a “Student Data Dashboard” is being developed to give students a single location where they can better understand their data. The project is focused on personal student data collected and processed by enterprise ITS-administered systems. It is folded under the Michigan Insights On... Read more

My LINC Upgrade 2019

Executive Sponsor(s): Behm,Jim
Project manager: Eglinton,Natalie
Status: On Track
Upgrade My LINC to the latest version available from SumTotal (vendor) in order to continue receiving support, including security patches.

NetBASILISK Implementation Project

Executive Sponsor(s): Palms,Andrew T
Project manager: Thomas,Katarina Kt
Status: On Track
The NetBASILISK (NETwork Border At Scale Integrating and Leveraging Individual Security Components) project enables researchers and network engineers at the University of Michigan to introduce the next level of security and privacy protection scaled to the vast volume of generated research data. As attackers develop more sophisticated tools to acquire student and faculty private data,... Read more

Network Border Infrastructure Security

Executive Sponsor(s): Palms,Andrew T
Project manager: Marker,Paul
Status: At Risk
Implement a network security solution that classifies network traffic as either a threat or not and then modifies access control lists on an inline device to stop the threat.

New Immigration Management System (replace SEVIS)

Executive Sponsor(s): Behm,Jim
Project manager: Davis-Craig,Mark A
Status: On Track
The International Center is implementing a cloud product, Terra Dotta, which will replace the M-Pathways Student and Exchange Visitor Information System (SEVIS) functionality. The new Terra Dotta software will include a student portal. Integrations for International Student Insurance and core SEVIS data will be required.

New Status Page Implementation

Executive Sponsor(s): Jones II,Robert Douglas
Project manager: Lind,Elizabeth
Status: On Track
The goal of this project is to implement a new service status page for ITS services. We will conduct an RFP for a status system vendor and implement the selected product.

Password Modernization

Executive Sponsor(s): Bermann,Sol
Project manager: Kirshman,Jenny
Status: On Track
The goal of this project is to update U-M password requirements to fully adopt National Institute of Standards and Technology (NIST) password guidelines for complexity, length, expiration, and hints.

PeopleSoft Supplier Portal

Executive Sponsor(s): Behm,Jim
Project manager: Skelding,Brian
Status: On Track
Implement the Peoplesoft Supplier Portal to allow supplier on-boarding, provide self service capabilities, and support compliance / reporting requirements.

PeopleSoft Testing Automation (PTF)

Executive Sponsor(s): Behm,Jim
Project manager: Rose,Holly A
Status: On Track
Project is to move testing efforts from a manual process to an automated process using the PeopleSoft Testing Framework (PTF) tool. The team will work to restructure testing scenarios used today and create automated scripts to run for the future.

Service Excellence Initiative

Executive Sponsor(s): Jones II,Robert Douglas & Jones,Diane
Governance Sponsor: Service Governance Group
Project manager: Swaney,Jennifer
Status: At Risk
Our vision is to serve the U-M community by providing proactive, laser-focused customer service. Excellence in customer experience provides the foundation for innovation to better serve the mission of the university. We understand our customers’ goals, and tackle projects and problems with their needs in mind. The customer experience and technology provided by ITS empowers the leaders and best to... Read more

SSC UHR FIN ServiceNow Migration

Executive Sponsor(s): Jones II,Robert Douglas & Jones,Diane
Project manager: Brannon,Eric
Status: On Track
Project created to move the Shared Services Center from ServiceNow to the proposed ITSM replacement.

Student Administration PeopleTools 8.57 Upgrade

Executive Sponsor(s): Behm,Jim
Project manager: Tuttle,Ann
Status: On Track
Upgrade the PeopleTools version for the Campus Solutions environments from 8.56 to 8.57 to remain compliant with our application vendor, and to receive continued support and application updates.

Transition to New Wolverine Access Gateway

Executive Sponsor(s): Behm,Jim
Project manager: Burch,Jennifer
Status: On Track
MaizeLink will be rebranded as new Wolverine Access gateway, and will be run in parallel with the "classic" gateway. Included in this plan is change management and communications with campus, marketing and training, technical work towards keeping "classic" version intact while removing security risks, and eventual retirement of classic gateway.

Tuition Projections

Executive Sponsor(s): Behm,Jim
Project manager: Robison,Amie
Status: On Track
The Office of Budget and Planning (OBP) needs to create tuition projections in an accurate and timely way, modeling various scenarios to support decision making by the President, Provost and university leadership. The current process is accurate, but OBP would like to automate much of the manual process to reduce time and human error, and increase the number of end-to-end iterations within the... Read more

Tuition Reimbursement Insurance Notification

Executive Sponsor(s): Behm,Jim
Project manager: Robson,Brian
Status: On Track
The Provost's Office has made an agreement with an insurance vendor to provide tuition reimbursement insurance for our students. The agreement requires M-pathways system changes to notify/inform students of this optional insurance before paying their bill. This project has been approved by the Student Administration Strategic Advisory Committee (SASAC), to start work in January 2020.

Unizin Data Platform Phase 2: Consumption

Executive Sponsor(s): Demonner,Sean Michael
Project manager: Love,Jennifer
Status: On Track
The University of Michigan has partnered with the Unizin consortium to deliver a learning data platform that will provide the storage, data sets, governance, and services to enable access to cross-domain information in a timely and repeatable way. Phase 1 of the Unizin Data Platform (UDP) project refined and validated the Unizin data model and conducted security review and end-point hardening.... Read more

Web Platform Service Implementation

Executive Sponsor(s): Palms,Andrew T
Project manager: Marker,Paul
Status: Needs Attention
The goal of this project is to implement a new Web Platforms Service (WPS) that will host Content Management Systems (CMS) using high availability and a secure environment. The new service offerings will replace the current ITS Web Hosting offerings and will be offered to faculty, staff and students across campus.