ITS Projects

The project list contains the current work in progress. For more information about the projects, contact the project manager.

Updated 11/30/2020

Amazon Connect Chat Implementation

Executive Sponsor(s): Jones II,Robert Douglas
Project manager: Marker,Paul
Status: On Track
This project will be for the full implementation of Amazon Connect Chat since the Pilot project is now complete.

ARC-TS Resource Management Portal

Executive Sponsor(s): Palen,Brock Edward
Project manager: Castle,Jeffrey J
Status: At Risk
Creation of a self service portal for research managers, unit support staff, and delegates to manage their IT Infrastructure Resources. The portal will provide research project teams with the direct ability to easily and quickly control allocations, accounts and access associated with their resources as well as some basic dashboard features showing resource utilization and associated charges.... Read more

Box Deprovisioning/DropBox Rollout

Executive Sponsor(s): Palms,Andrew T
Project manager: King,Earnest
Status: On Track
The goal of this project is to deprovision Box user accounts that belong to individuals no longer affiliated with U-M. In addition, this project may include the migration and deprovision of Box user accounts owned by individuals that are still affiliated with U-M, but are using the service in a way it was not designed to support, if viable migration alternatives are identified.

Click Upgrade to Version 9

Executive Sponsor(s): Behm,Jim
Project manager: Locey,Mary
Status: On Track
All four eResearch Systems (PM, CM, AM, RM) must be upgraded to Huron/Click Framework Version 9. The products will be updated one at a time over the course of a one year period.

Convert CollegeNet app load to modern method (CTM)

Executive Sponsor(s): Behm,Jim
Project manager: Davis-Craig,Mark A
Status: On Track
All Rackham and many other grad schools' application loads use 20-year-old technology which Oracle may stop supporting at any time. Making changes to the current format is worrisome for business analysts. The load needs to be converted to the process that Oracle created years ago to replace it.

Core Network Upgrade

Executive Sponsor(s): Palms,Andrew T
Project manager: Marker,Paul
Status: At Risk
Project to upgrade the Core Network Nodes on the Ann Arbor Campus. The core network is composed of a set of devices and communication media that connect all campus buildings together and that connect to the Internet Service which provides the main connection to the outside world.

Cosign Retirement

Executive Sponsor(s): Bermann,Sol
Project manager: Kirshman,Jenny
Status: On Track
Cosign has been the University's secure single sign-on web authentication system for more than 15 years. Originally designed at U-M, the open source software was once widely used across higher education. Now, only a handful of universities still use Cosign, and the open source community that once maintained and developed it has dwindled. As universities look to the cloud for software, hardware,... Read more

Enrollment Connect Financial Aid Display

Executive Sponsor(s): Behm,Jim
Project manager: Robson,Brian
Status: On Track
The Office of Enrollment Management has requested that some Financial Aid data be displayed in their recruiting-admissions system, Enrollment Connect, so admits can see information in one system when trying to make a decision to attend U-M. The project will integrate Financial Aid data in M-pathways with the Enrollment Connect system to display to applicants. This project has been approved by... Read more

FIN Supplier Portal Phase 2

Executive Sponsor(s): Behm,Jim
Project manager: Skelding,Brian
Status: On Track
After the successful launch of the supplier portal we are enhancing it's functionality. This phase will create additional value to our vendors by exposing recent purchase orders and payment information. Additionally, we will be looking at implementing an alert framework that will drive users to take action. Improvements for our central offices are also included. We will be implementing delivered... Read more

IG Service Enhancements

Executive Sponsor(s): Bermann,Sol
Project manager: Kirshman,Jenny
Status: On Track
Enhancements - Further enhancements to the IG product including development of data archiving, purging and reporting, developing a plan to measure IG Performance, and remedy the current inconsistencies report to develop a streamlined roles and permissions process. Integration - Also, this project will include integration of the IG Product with MyLINC as well as the LSA finance department.

Implement CrowdStrike at U-M

Executive Sponsor(s): Bermann,Sol
Project manager: Castle,Jeffrey J
Status: On Track
Information and Technology Services (ITS) has acquired CrowdStrike for endpoint protection across the University of Michigan, with the exception of Michigan Medicine. The purpose of this project is to lead, coordinate, and drive the implementation of the CrowdStrike endpoint protection software across the campuses of Ann Arbor, Dearborn, and Flint.

ITS Storage Program

Executive Sponsor(s): Jones,Diane
Project manager: Castle,Jeffrey J
Status: On Track
Storage program for One ITS.

Lease Administration Implementation

Executive Sponsor(s): Behm,Jim
Project manager: Rose,Holly A
Status: On Track
A new accounting standard was published by the Governmental Accounting Standards Board (GASB). GASB 87 requires that institutions account for all leases in their financial disclosures, especially their balance sheets and income statements. In order for the University to be in compliance with the new accounting standard, new functionality is needed for the ability to record leases and capitalize... Read more

Michigan Insights on Demand (MIND) Program

Executive Sponsor(s): Thiruvengadam,Vijayaraja & Behm,Jim
Project manager: Swaney,Jennifer
Status: On Track
The Michigan Insights oN Demand Program was established to change the landscape on how the U-M community accesses and uses data to make data-informed decisions. The program hopes to position the university to achieve the Data-informed Decision Making Ecosystem Vision at U-M that was created in 2019. The program includes the following tracks of work: Data Solutions, Technology & Tools, Data... Read more

Microsoft Ecosystem Initiative

Executive Sponsor(s): Jones II,Robert Douglas
Project manager: Kwiatkowski,Mallory Jane
Status: On Track
The University of Michigan currently holds Microsoft 365 licenses for faculty, staff and students. There is no current strategy for how or when these products are used and how they fit in among other services provided by ITS. A core team has been tasked to work with Bob Jones to formulate recommendations for the CIO that may include a Microsoft strategy, and a proposed roadmap and budget.

Microsoft Teams Service Implementation

Executive Sponsor(s): Jones II,Robert Douglas
Project manager: Kwiatkowski,Mallory Jane
Status: On Track
Project team planning for launching Microsoft Teams as an ITS service.

MIND: Data Virtualization

Executive Sponsor(s): Thiruvengadam,Vijayaraja
Project manager: Castle,Jeffrey J
Status: On Track
Our goal is to pilot emerging technologies such as data virtualization, augmented analytics, and a data catalog with a high value but highly manual process to drive data-informed decision making with one of our partners. The project’s objective at this time is to gather information about these emerging technologies & campus needs to see how they might fit in the IQ service portfolio, or to... Read more

MIND: ThoughtSpot UHR Pilot

Executive Sponsor(s): Thiruvengadam,Vijayaraja
Project manager: Kwiatkowski,Mallory Jane
Status: On Track
Implementation with the Augmented Analytics Vendor: - Implement UHR use cases - Service design exploration

MIND: ViziBLUE Guide to Personal Data

Executive Sponsor(s): Bermann,Sol
Project manager: Sytch,Svetla
Status: On Track
In order to increase transparency and provide students with insight into data held about them by the University, a “Student Data Dashboard” is being developed to give students a single location where they can better understand their data. The project is focused on personal student data collected and processed by enterprise ITS-administered systems. It is folded under the Michigan Insights On... Read more

MRequest Retirement Project

Executive Sponsor(s): Jones II,Robert Douglas
Project manager: Stathes,Greg
Status: On Track
MRequest, a customized solution based on the BMC FootPrints technology, is at a support risk as it exists today and is a candidate for retirement. Current Support Risks: Highly customized version of BMC FootPrints software; customizations are not governed or supported by the vendor Currently only supported by one person which introduces a single point of failure Outdated code, difficult to... Read more

NetBASILISK Implementation Project

Executive Sponsor(s): Palms,Andrew T
Project manager: Thomas,Katarina Kt
Status: At Risk
The NetBASILISK (NETwork Border At Scale Integrating and Leveraging Individual Security Components) project enables researchers and network engineers at the University of Michigan to introduce the next level of security and privacy protection scaled to the vast volume of generated research data. As attackers develop more sophisticated tools to acquire student and faculty private data,... Read more

Network Border Infrastructure Security

Executive Sponsor(s): Palms,Andrew T
Project manager: Marker,Paul
Status: At Risk
Implement a network security solution that classifies network traffic as either a threat or not and then modifies access control lists on an inline device to stop the threat.

New Status Page Implementation

Executive Sponsor(s): Behm,Jim
Project manager: Burch,Jennifer
Status: On Track
The goal of this project is to implement a new service status page for ITS services. We will conduct an RFP for a status system vendor and implement the selected product.

Oracle Exadata Upgrade to Version 19.c

Executive Sponsor(s): Thiruvengadam,Vijayaraja
Project manager: King,Earnest
Status: On Track
Upgrade all databases on Exadata non-production (Administrative Services Building Data Center) and production (Michigan Academic Computing Center Data Center) to Oracle version 19.c. This is an in-place (on existing hardware) upgrade that does not involve any security, firewall or network changes, nor does it imply any database access changes.

PCI Gateway

Executive Sponsor(s): Palms,Andrew T
Project manager: Brannon,Eric
Status: At Risk
The ITS PCI Interstitial Page is a secure method for campus Merchants to process credit card payments from their eCommerce sites. It provides a secure path from their eCommerce sites, to their payment processor, passing through the ITS PCI Enclave via the ITS PCI Interstitial Page. It provides: 1. The Treasurers Office the ability to verify to U-Ms bank (Worldpay/FIS) a single secure method of... Read more

Peoplesoft Financials eProcurement Modernization

Executive Sponsor(s): Behm,Jim
Project manager: Skelding,Brian
Status: On Track
Peoplesoft is depricating their support for the current version of eProcurement as of 12/31/2021. As a result, we will be transitioning to their new supported standard over the next year. In conjunction with our business partners, we are taking this opportunity to retire customizations and implement delivered functionality. This will be a significant undertaking requiring revising business... Read more

Planview Replacement Project

Executive Sponsor(s): Jones,Diane
Project manager: Swaney,Jennifer
Status: On Track
The adoption of Planview across ITS has been decreasing in recent years for a variety of reasons. As seen in the table below, functions of the tool no longer have widespread ITS adoption and therefore the return on investment is low. At the same time, another problem is that Planview is installed on premise and is costing ITS approximately $80K annually to provide support to a decreasing user... Read more

Service Excellence Program

Executive Sponsor(s): Jones II,Robert Douglas & Jones,Diane
Governance Sponsor: Service Governance Group
Project manager: Swaney,Jennifer
Status: On Track
Our vision is to serve the U-M community by providing proactive, laser-focused customer service. Excellence in customer experience provides the foundation for innovation to better serve the mission of the university. We understand our customers’ goals, and tackle projects and problems with their needs in mind. The customer experience and technology provided by ITS empowers the leaders and best to... Read more

ServiceNow/TeamDynamix data to Data Warehouse

Executive Sponsor(s): Thiruvengadam,Vijayaraja
Project manager: Lind,Elizabeth
Status: On Track
We currently push limited data from our ServiceNow cloud application to our internal data warehouse to support advanced analytics and audit purposes. We will lose access to our ServiceNow cloud data by September/December(?) 2020. We need to ensure we have our required ServiceNow data in our internal data warehouse for historical reference prior to losing access. Additionally, we need to start... Read more

SSC UHR FIN ServiceNow Migration

Executive Sponsor(s): Jones II,Robert Douglas & Jones,Diane
Project manager: Brannon,Eric
Status: On Track
Project created to move the Shared Services Center from ServiceNow to the proposed ITSM replacement.

TDX Neighbors Grp 2 & FootPrints Migration Pilot

Executive Sponsor(s): Jones II,Robert Douglas
Project manager: Burch,Jennifer
Status: On Track
Work with 1 of the existing Footprints users to plan an execute the migration off Footprints onto TeamDynamix. Will work to identify any and all repeatable processes that can be leveraged for subsequent implementations onto TeamDynamix as well a off Footprints (MRequest) to TeamDynamix. Note: Heavily related to the Footprints Retirement Project and will require close coordination.

Transition to New Wolverine Access Gateway

Executive Sponsor(s): Behm,Jim
Project manager: Jacobson,Kimberly
Status: On Track
MaizeLink will be rebranded as new Wolverine Access gateway, and will be run in parallel with the "classic" gateway. Included in this plan is change management and communications with campus, marketing and training, technical work towards keeping "classic" version intact while removing security risks, and eventual retirement of classic gateway.

UMHS Value Margin Initiative - Inventory

Executive Sponsor(s): Behm,Jim
Project manager: Little,Cristine Lynn
Status: On Track
UMHS has received approval to move forward with their Value Margin Initiative (VMI) for Supply Chain Processes. Three items related to this multifaceted effort involve technology components. Deliverables for this effort are closely tied to the FIN 9.2 upgrade. The 9.2 steering committee has reviewed and approved the effort to run in parallel with this project.

Web Platform Service Implementation

Executive Sponsor(s): Palms,Andrew T
Project manager: Marker,Paul
Status: At Risk
The goal of this project is to implement a new Web Platforms Service (WPS) that will host Content Management Systems (CMS) using high availability and a secure environment. The new service offerings will replace the current ITS Web Hosting offerings and will be offered to faculty, staff and students across campus.