ITS Projects

The project list contains the current work in progress. For more information about the projects, contact the project manager.

Updated 3/7/2021

ARC Resource Management Portal

Executive Sponsor(s): Brock Palen
Project manager: Jeffrey Castle
Status: At Risk
Creation of a self service portal for research managers, unit support staff, and delegates to manage their IT Infrastructure Resources. The portal will provide research project teams with the direct ability to easily and quickly control allocations, accounts and access associated with their resources as well as some basic dashboard features showing resource utilization and associated charges. The... Read more

Area 1 Implementation

Executive Sponsor(s): Sol Bermann
Project manager: Eric Brannon
Status: On Track
Project to Implement of Area1solution. The solution will be implemented to help limit phishing attempts.

BlueJeans Retirement

Executive Sponsor(s): Andrew Palms
Project manager: Andy Rosenzweig
Status: On Track
In spring 2020, ITS deployed Zoom videoconferencing to campus, and later added large event support, captioning, and PHI-compliant Zoom for Health. Since then, adoption of Zoom has grown exponentially, while the use of BlueJeans has fallen significantly. Additionally, Google Meet and Microsoft Teams are available as part of the U-M academic collaboration suite at no additional cost and can be used... Read more

Box Deprovisioning/Dropbox Rollout

Executive Sponsor(s): Andrew Palms
Project manager: Earnest King
Status: On Track
The goal of this project is to deprovision Box user accounts that belong to individuals no longer affiliated with U-M. In addition, this project may include the migration and deprovision of Box user accounts owned by individuals that are still affiliated with U-M, but are using the service in a way it was not designed to support, if viable migration alternatives are identified.

Canvas Course Manager (CCM)

Executive Sponsor(s): Sean Demonner
Project manager: Pushyami Gundala
Status: On Track
This is a Canvas Peripheral tool that have features doesn't supported by Canvas LMS. Mostly adds additional feature that instructors and sub-accounts of canvas can do it them self via CCM. Features include: - Creating section, groups adding user to those - Adding non-institution user to a course site - Cross listing sections in a course

Class Scheduling Integration with Atlas

Executive Sponsor(s): Jim Behm
Project manager: Amie Robison
Status: On Track
Replace existing Schedule Builder functionality from a 3rd party vendor and replace it with Atlas (UM tool developed by Academic Innovation)

Click Upgrade to Version 9

Executive Sponsor(s): Jim Behm
Project manager: Camille Cooper
Status: On Track
All four eResearch Systems (PM, CM, AM, RM) must be upgraded to Huron/Click Framework Version 9. The products will be updated one at a time over the course of a one year period.

CollegeNet Admit Integration

Executive Sponsor(s): Jim Behm
Project manager: Rachel Sullivan
Status: On Track
Improve the existing Mpathways>CollegeNet Admit integration to include more useful data, enabling more graduate admissions departments to use CollegeNet Admit.

Connecting Michigan

Executive Sponsor(s): Jim Behm
Project manager: Greg Stathes
Status: On Track
The Connecting Michigan initiative involves several groups across campus, but is being led primarily by Dave Waterhouse in the Ginsberg Center. It is a broad based effort that has visibility up to the executive level that will help outside / community groups connect with various units and resources across campus. Due to the visibility and number of units that could eventually be involved, a PM is... Read more

Core Network Upgrade

Executive Sponsor(s): Andrew Palms
Project manager: Paul Marker
Status: At Risk
Project to upgrade the Core Network Nodes on the Ann Arbor Campus. The core network is composed of a set of devices and communication media that connect all campus buildings together and that connect to the Internet Service which provides the main connection to the outside world.

COVID-19 Application Support

Executive Sponsor(s): Jim Behm
Project manager: Elizabeth Lind
Status: On Track
ITS application support to Campus COVID-19 efforts.

COVID-19 Case Management

Executive Sponsor(s): Jim Behm
Project manager: Ann Tuttle
Status: On Track
Allow case managers to record all case information in a single, shared location with additional functionality including reporting/dashboards, workflow /alerts, access control, and system data integration (passing data between systems).

COVID-19 Winter 2021 Support

Executive Sponsor(s): Jim Behm
Project manager: Amie Robison
Status: On Track
Changes to support COVID-19 impacts to the student administration (grading policy changes, transcript impacts, etc.)

COVID19 Dashboards & Reporting

Executive Sponsor(s): Vijayaraja Thiruvengadam
Project manager: Mallory Kwiatkowski
Status: On Track
ITS support for internal & public-facing COVID-19 dashboards to support the Campus Health Response Committee & ITS Senior Leadership

DART - Email Expansion

Executive Sponsor(s): Jim Behm
Project manager: Kimberly Jacobson
Status: On Track
This project will establish DART as the source of truth for all donor and alumni communication preferences. Additionally, Email and Phone enhancements will be implemented that eliminate manual labor, create consistency across communication channels, and address reporting needs.

Data Governance Revitalization

Executive Sponsor(s): Vijayaraja Thiruvengadam
Project manager: Christopher Eagle
Status: On Track
In order to take advantage of big data and stay at the pinnacle of data science, U-M must update its data governance and stewardship model, which was created in 1994 and not substantially updated since. To do so, representatives from many university areas are working to identify and, where possible, quickly implement improvements to data governance processes. This revitalization effort is jointly... Read more

Digital Asset Management

Executive Sponsor(s): Jim Behm
Project manager: Earnest King
Status: On Track
This project will implement a digital asset management tool with the ability to archive and manage pictures, videos and other digital assets that are used more and more in our increasingly online world. This covers wide ranging U-M groups and needs from streaming online academic course materials to several applications in the Library, to pictures and videos used for communication and marketing... Read more

Financial Aid Checklist Improvements

Executive Sponsor(s): Jim Behm
Project manager: Brian Robson
Status: On Track
The existing program that creates the data to track a student's financial aid application status and subsequent requirements needs to be streamlined and updated to provide more flexibility for the Office of Financial Aid. Review the components of the program for improvement and convert the functionality to Oracle-delivered 3C functionality.

Financial Aid Private Loan Improvements

Executive Sponsor(s): Jim Behm
Project manager: Brian Robson
Status: On Track
Some Office of Financial Aid loan processes have not been fully automated making them slow and prone to error. Automate the process for loading PLUS and ELM loan data from the servicers, creating more accurate data more quickly in M-pathways.

Financial Aid Spring-Summer Packaging Improvements

Executive Sponsor(s): Jim Behm
Project manager: Brian Robson
Status: On Track
The process to create Spring/Summer Financial Aid packages is cumbersome and involves multiple steps for both students and the Office of Financial Aid. Students lack the financial aid information they need to make informed decisions about enrolling in Spring-Summer classes. Enhance the process to give students more information earlier in the cycle, and streamline subsequent packaging steps.

IG Service Enhancements

Executive Sponsor(s): Sol Bermann
Project manager: Jenny Kirshman
Status: At Risk
Enhancements - Further enhancements to the IG product including development of data archiving, purging and reporting, developing a plan to measure IG Performance, and remedy the current inconsistencies report to develop a streamlined roles and permissions process. Integration - Also, this project will include integration of the IG Product with MyLINC as well as the LSA finance department.

IQ RECON project

Executive Sponsor(s): Vijayaraja Thiruvengadam
Project manager: Jennifer Swaney
Status: On Track
This project will review and complete HIPAA compliance steps for a set of Information Quest tools.

ITS Exchange to Google + Virtru

Executive Sponsor(s): Andrew Palms
Project manager: Jeffrey Castle
Status: On Track
For many years, the ITS Exchange Mailbox Service has been used by researchers using export control data. With it, they have been able (if needed) to use email to discuss this kind of highly sensitive and regulated data. With the acquisition of Virtru at U-M and enhanced encryption capabilities for Google Gmail, we can now offer that as a solution to researchers using export control data. Doing... Read more

ITS ITSM Operations Process Owners Support

Executive Sponsor(s): Robert Jones II
Project manager: Eric Brannon
Status: On Track
Project to track and report on activities and major milestones related to the work the ITSM Process Owners is performing through the end of the fiscal year.

ITS Planview and ProjectPlace Replacement - TDx PPM

Executive Sponsor(s): Diane Jones
Project manager: Jennifer Swaney
Status: On Track
The adoption of Planview across ITS has been decreasing in recent years for a variety of reasons and TeamDynamix has a comparable feature set part of what ITS already owns. Migrating to TeamDynamix from Planview for Project and Portfolio Management would save ITS approximately $80K annually. This project will retire Planview and implement a new Service called TeamDynamix Project Portfolio... Read more

ITS Roll On / Roll Off Process Migration from MRequest to TDx

Executive Sponsor(s): Diane Jones
Project manager: Paul Marker
Status: On Track
This project will develop a new ITS Roll On / Roll Off process for new employees and employees leaving ITS as part of getting MRequest retirement.

ITS Service Status Page Upgrade

Executive Sponsor(s): Robert Jones II
Project manager: Jennifer Burch
Status: On Track
The goal of this project is to acquire and implement a new, 3rd party tool to support the ITS Services Status Report Management. We will conduct an RFP for a status system vendor and implement the selected product.

MCommunity Groups Modernization

Executive Sponsor(s): Sol Bermann
Project manager: Jenny Kirshman
Status: On Track
MCommunity’s group management service is over 20 years old and is lacking many group management functions that campus needs. This project will address this.

Michigan Medicine Supply Chain Software Consolidation

Executive Sponsor(s): Jim Behm
Project manager: Elizabeth Lind
Status: On Track
This project will: o Consolidate PeopleSoft, Syft, ORMIS, and QSight Product Catalogs o Support conversion of OR, IR, CPU, Ped Cardiology to PeopleSoft and Syft o Decommission ORMIS and QSight Applications

MiCores Service Transition

Executive Sponsor(s): Jim Behm
Project manager: Camille Cooper
Status: On Track
MiCores is a hosted online software application provided by Agilent Technologies used by U-M to manage scheduling, usage and billing for core research services, equipment and instrumentation. The modular web-based software solution's functionality includes resource scheduling calendars for reserving specific resources, billing/reporting that leverages U-M Service Unit Billing capabilities, and... Read more

Microsoft Ecosystem Initiative

Executive Sponsor(s): Robert Jones II
Project manager: Mallory Kwiatkowski
Status: On Track
The University of Michigan currently holds Microsoft 365 licenses for faculty, staff and students. There is no current strategy for how or when these products are used and how they fit in among other services provided by ITS. A core team has been tasked to work with Bob Jones to formulate recommendations for the CIO that may include a Microsoft strategy, and a proposed roadmap and budget.

Modernize Communications for the Office of Financial Aid

Executive Sponsor(s): Jim Behm
Project manager: Brian Robson
Status: On Track
Many of the communications the Office of Financial Aid (OFA) sends to applicants, students and parents are generated from very old and inflexible programs that were created in the early 2000s. Modernize communication processing to use Oracle-delivered 3C functionality so that OFA can be more nimble in communicating relevant information.

MRequest Retirement Project

Executive Sponsor(s): Robert Jones II
Project manager: Greg Stathes
Status: On Track
MRequest, a customized solution based on the BMC FootPrints technology, was launched 18 years ago as a low-cost ticketing and customer-service solution. While it has seen substantial use on campus, the service has reached the end of its useful life. MRequest’s functionality and code-base are obsolete (last updated 10 years ago) and the system has no vendor support and carries U-M customizations... Read more

NetBASILISK Implementation Project (NSF Award #1925476)

Executive Sponsor(s): Andrew Palms
Project manager: Katarina Thomas
Status: At Risk
The NetBASILISK (NETwork Border At Scale Integrating and Leveraging Individual Security Components) project enables researchers and network engineers at the University of Michigan to introduce the next level of security and privacy protection scaled to the vast volume of generated research data. As attackers develop more sophisticated tools to acquire student and faculty private data,... Read more

Network Border Infrastructure Systems(NBIS)

Executive Sponsor(s): Andrew Palms
Project manager: Paul Marker
Status: On Track
Network Border Infrastructure Systems(NBIS) project will develop and implement a network security solution that classifies network traffic as either a threat or not and then modifies access control lists on an inline device to stop the threat.

New Immigration Management System (replace SEVIS)

Executive Sponsor(s): Jim Behm
Project manager: Mark Davis-Craig
Status: On Track
The International Center is implementing a cloud product, Terra Dotta, which will replace the M-Pathways Student and Exchange Visitor Information System (SEVIS) functionality. The new Terra Dotta software will include a student portal. Integrations for International Student Insurance and core SEVIS data will be required.

Online Placement Exam Simplification

Executive Sponsor(s): Jim Behm
Project manager: Amie Robison
Status: On Track
Simplify and update the existing online placement exam integration. The original integration was developed over 10 years ago, when the inputs came from scantron tests, which have been replaced mostly with Canvas online exams. At a minimum, the placement exam for Chemistry needs to be updated to reflect new polices and reduce the need the manual intervention.

Oracle Exadata Hardware Upgrade

Executive Sponsor(s): Vijayaraja Thiruvengadam
Project manager: Eric Brannon
Status: On Track
The Oracle Exadata Hardware in production is nearing the end of its useful life. This project will include the installation of the new hardware, migration of all databases to the new hardware, and decommissioning the old hardware.

Oracle Exadata Upgrade to Version 19.c

Executive Sponsor(s): Vijayaraja Thiruvengadam
Project manager: Earnest King
Status: On Track
Upgrade all databases on Exadata non-production (Administrative Services Building Data Center) and production (Michigan Academic Computing Center Data Center) to Oracle version 19.c. This is an in-place (on existing hardware) upgrade that does not involve any security, firewall or network changes, nor does it imply any database access changes.

PCI Gateway Project

Executive Sponsor(s): Andrew Palms
Project manager: Eric Brannon
Status: On Track
The ITS PCI Interstitial Page is a secure method for campus Merchants to process credit card payments from their eCommerce sites. It provides a secure path from their eCommerce sites, to their payment processor, passing through the ITS PCI Enclave via the ITS PCI Interstitial Page. It provides: 1. The Treasurers Office the ability to verify to U-Ms bank (Worldpay/FIS) a single secure method of... Read more

Peoplesoft Financials eProcurement Modernization

Executive Sponsor(s): Jim Behm
Project manager: Mallory Kwiatkowski
Status: At Risk
Peoplesoft is depricating their support for the current version of eProcurement as of 12/31/2021. As a result, we will be transitioning to their new supported standard over the next year. In conjunction with our business partners, we are taking this opportunity to retire customizations and implement delivered functionality. This will be a significant undertaking requiring revising business... Read more

Point in Time Data Residency

Executive Sponsor(s): Vijayaraja Thiruvengadam
Project manager: Jenny Kirshman
Status: On Track
Provide 'point in time' student residency data via existing Tableau dashboard. This project will also enhance the functionality and performance of the Tableau dashboard to assist UM admission targets and to identify variations in budgeted tuition revenue.

Replace Generic Prospect Load with Modern File Parser Load

Executive Sponsor(s): Jim Behm
Project manager: Mark Davis-Craig
Status: On Track
The Office of Enrollment Management has asked for a process improvement for getting emplids for their prospects and getting the prospects into the data warehouse for school and colleges to report on. It is expected that the end result of this project will be the basis for allowing all schools and colleges to use File Parser instead of Generic Prospect load.

Series25 Event and Room Scheduling Service

Executive Sponsor(s): Jim Behm
Project manager: Amie Robison
Status: On Track
Evaluate the need and potential options for creating a new service offering for the 3rd party product, Series25 from CollegeNet, to facilitate event and classroom scheduling.

Services for Students with Disabilities Integration

Executive Sponsor(s): Jim Behm
Project manager: Amie Robison
Status: On Track
Create a bi-directional integration with the vendor product Accommodate for use by Services for Students with Disabilities, Student Life. The vendor product will be used to facilitate accommodation requests from students.

SMTD Admissions Integrations to M-Pathways Student Systems

Executive Sponsor(s): Jim Behm
Project manager: Mark Davis-Craig
Status: On Track
The School of Music, Theater and Dance will be able to save >$10,000/yr by eliminating its CollegeNet application for the GMUS career. This project will make any necessary changes to security and integrations so that SMTD can load its GMUS applications for Fall 2022 into M-Pathways without CollegeNet.

Student Success Dashboard for the Office of Budget and Planning

Executive Sponsor(s): Vijayaraja Thiruvengadam
Project manager: Kimberly Jacobson
Status: On Track
Project to create a large dashboard for the Office of Budget and Planning (OBP) with multiple new data sources, including peer institution data, combined with current data sources into a new dashboard for student success.

TDX Neighbors Grp 2 & MRequest Migration Pilot

Executive Sponsor(s): Robert Jones II
Project manager: Jennifer Burch
Status: On Track
Support Group (cohort) 2 with their TeamDynamix Implementations. School of Dentistry, University Finance, and Climate and Space Sciences and Engineering. This project will also support College of Engineering as it will be implementing TeamDynamix, which includes CoE departments that will be retiring their MRequest workspaces to adopt TDX. Will work to identify any and all repeatable processes... Read more

TDX Ticketing Campus Expansion

Executive Sponsor(s): Robert Jones II
Project manager: Jennifer Burch
Status: On Track
A coordinated effort to help The ITS TeamDynamix Support team effectively support identified campus units in their efforts to implement TeamDynamix Ticketing Applications, and align efforts with the MRequest Retirement Project.

Teaching Evaluation Integration Automation

Executive Sponsor(s): Jim Behm
Project manager: Amie Robison
Status: On Track
The new teaching evaluation 3rd party product implementation 2 years ago continues to have numerous manual steps. This project is to review, prioritize and automate much of those processes to reduce manual effort in the Registrar's Office and ITS.