ITS Projects

The project list contains the current work in progress. For more information about the projects, contact the project manager.

Updated 12/6/2022

Ann Arbor Campus Fiber Improvements

Executive Sponsor(s): Andrew Palms
Project manager: Katarina Thomas
Status: On Track
To keep up with increasing demand for network resources the university needs to expand the current fiber footprint, installed in 2001. New fiber investments to connect campus buildings in the new network architecture and eliminate all single points of failure is expected to keep the university’s fiber infrastructure current for 30-50 years. Investment in fiber will also substantially lower future... Read more

API Management Solution Replacement and Migration

Executive Sponsor(s): Martin Sager
Project manager: Mallory Kwiatkowski
Status: At Risk
ITS-DISC needs to replace the current API Management Platform, as the current environment, IBM API Manager, is hosted in Michigan Medicine HITS, and HITS no longer has a use for the product, so they would like to decommission it. The current version of the product is going out of support by the vendor, and the effort to upgrade and migrate to new hardware is labor-intensive and causes disruption... Read more

ARC Modular Data Center Refresh

Executive Sponsor(s): Brock Palen
Project manager: Jen Burch
Status: On Track
We need to coordinate replacing the networking for a few hundred hosts in the MDC both Ethernet and Infiniband with minimal disruption to end users.

AWS Academy

Executive Sponsor(s): Sean Demonner
Project manager: Robert Sabourin
Status: On Track
Plan and pilot AWS Academy course with Information Technology Services (ITS) staff. The course will run for four weeks and provides a detailed overview of cloud concepts, AWS core services, security, architecture, pricing, and support. Based on the pilot participants' and instructors' feedback, we'll explore how to offer the course more broadly to ITS staff and others beyond our organization.

Cellular Service Improvements

Executive Sponsor(s): Andrew Palms
Project manager: Siba El Dallal
Status: On Track
This project will maximize access to cellular service on all U-M campuses and U-M hospitals through targeted strategic enhancements to the service model. ITS is engaging the carriers that operate facilities in the southeast Michigan area (AT&T, Verizon, T-Mobile, and Dish) to deliver a high-quality of experience for all cellular users. Specific efforts include: Installation and support of... Read more

Dart SQL Server Upgrade

Executive Sponsor(s): Martin Sager
Project manager: Kimberly Jacobson
Status: On Track
We are requesting a project manager to send out communications, and coordinate with the appropriate teams to test functionality and performance of the new Dart SQL Server 2019 oltp and data warehouse instances. We will also need to upgrade the DB-OUD server in conjunction with the Dart upgrade, and will need resources from OUD as well. The non production instances should be available for testing... Read more

Digital Asset Collaborative Service Implementation Project

Executive Sponsor(s): Cathy Handyside
Project manager: Jennifer Swaney
Status: On Track
This project will implement the Digital Asset Collaborative at U-M service. The Ditigal Asset Collaborative service will provide an enterprise tool, central support team, and framework for use across all U-M campuses and Michigan Medicine to organize, manage, and collaborate on digital assets including photographs and (short-form) videos used in marketing, communications and academic (... Read more

DNSSEC (Domain Name System Security Extension) Zone Signing

Executive Sponsor(s): Andrew Palms
Project manager: Katarina Thomas
Status: At Risk
DNS (Domain Name System), the "phonebook" of the Internet, is not secure by its original design — DNSSEC adds a level of security to DNS while maintaining backward compatibility and scalability. This is particularly helpful in preventing the misuse/theft of digital financial information like credit cards or tax data, intellectual property, mail exchange records, and other sensitive information.

Enterprise Vaccine Administration Software Implementation

Executive Sponsor(s): Cathy Handyside
Project manager: Jeff Castle
Status: On Track
The University of Michigan currently does not have an enterprise wide solution for vaccine administration for students, faculty and staff. Current tools in use for COVID vaccine administration were implemented as a result of the global pandemic. Those tools were not licensed or intended for long-term usage in the storage of vaccine data and lack capabilities. Additionally, University Health... Read more

Evaluate Chatbots for Support of ITS Services

Executive Sponsor(s): Robert Jones II
Project manager: Eric Brannon
Status: On Track
Evaluate 2-5 chat / chatbot products that could be incorporated into the cohesive digital experience, and the support process for ITS Services. Functional outcomes desired: Serve up information/knowledge to customers in response to their questions. Handoff to support agents for live chat support. When live support is not available or desired, integrate with TeamDynamix to create a request.... Read more

Formalization and Enhancement of Accessibility Service Offering

Executive Sponsor(s): Robert Jones II
Project manager: Elizabeth Lind
Status: On Track
This project will create an ITS Accessibility Service Offering. This is being done in conjunction with the publication of a U-M SPG related to IT accessibility. The scope of this work will also include support to the upcoming SPG announcement. The service will be used by all roles in all academic and administrative units of the Ann Arbor, Dearborn and Flint campuses, as well as Michigan Medicine.

Gift fund task force

Executive Sponsor(s): Martin Sager
Project manager: Jen Burch
Status: On Track
Develop an enterprise solution to provide units with easy access to necessary information to oversee and carry out their responsibilities for stewardship and management of gift funds as defined by proposed Policy and recommend an implementation plan.

GitLab Retirement

Executive Sponsor(s): Martin Sager
Project manager: Mallory Kwiatkowski
Status: On Track
Retirement of GitLab and coordination of communications & organizational change management to help guide the current users onto an alternative as needed.

GLBA requirements assessments

Executive Sponsor(s): Sol Bermann
Project manager: Jenny Kirshman
Status: On Track
The goal is to form a plan to assess ITS and campus systems for changes in GLBA compliance, particularly on Student Financial systems. The Gramm-Leach-Bliley Act (GLBA) requires financial institutions – companies that offer consumers financial products or services like loans, financial or investment advice, or insurance – to explain their information-sharing practices to their customers and to... Read more

Government Relations ITS Enterprise Salesforce Implementation

Executive Sponsor(s): Cathy Handyside
Project manager: Kimberly Jacobson
Status: On Track
Salesforce Center of Excellence (SFCOE) will configure ITS Enterprise Salesforce Org to meet Government Relations needs for three main areas; customer relationship management database, athletic ticketing and United Way campaigns. The project is planning to migrate data from existing customer relationship management database to the ITS Enterprise Salesforce Org and develop integration between ITS... Read more

Identity Accounts Lifecycle Business Process Modernization

Executive Sponsor(s): Sol Bermann
Project manager: Jenny Kirshman
Status: On Track
This project is part of the IAM Modernization Program and will focus on the deliverables necessary to understand, evaluate, and modernize business processes related to identity accounts and the lifecycle of all types of U-M identity accounts. Initial deliverables for the planning and first phase of work include: Inventory of Current State Business Process for all identity types and Account... Read more

Implement TeamDynamix iPaas

Executive Sponsor(s): Robert Jones II
Project manager: Ryan Vanderlist
Status: On Track
We'd like to move forward with purchase and implementation of the TeamDynamix iPaas tool. The Service Support team plans to use this tool both to support ITS functions, and to offer as a Service to campus. This tool delivers automations and integrations between systems.

ITS AFS Website Upgrade Project

Executive Sponsor(s): Martin Sager
Project manager: Paul Marker
Status: On Track
Update websites ITS hosts for campus customers. This is necessary in order for websites that are hosted on RHEL 6 servers to remain up past November 30, 2022. It is also necessary for most websites in order for those websites to be migrated to vendor-supplied web hosting services as a part of the ITS Web & Application Hosting Service and Migration project (project 1814).