ITS Projects

The project list contains the current work in progress. For more information about the projects, contact the project manager.

Updated 5/20/2022

API Management Solution Replacement and Migration

Executive Sponsor(s): Vijayaraja Thiruvengadam
Project manager: Mallory Kwiatkowski
Status: On Track
ITS-DISC needs to replace the current API Management Platform, as the current environment, IBM API Manager, is hosted in Michigan Medicine HITS, and HITS no longer has a use for the product, so they would like to decommission it. The current version of the product is going out of support by the vendor, and the effort to upgrade and migrate to new hardware is labor-intensive and causes disruption... Read more

ARC Resource Management Portal

Executive Sponsor(s): Brock Palen
Project manager: Todd Raeker
Status: On Track
Advanced Research Computing (ARC) is sponsoring the creation of a self service portal for research managers, unit support staff, and delegates to manage their IT Infrastructure Resources. The portal will provide research project teams with the direct ability to easily and quickly control allocations, accounts and access associated with their resources as well as some basic dashboard features... Read more

AWS Academy

Executive Sponsor(s): Sean Demonner
Project manager: Robert Sabourin
Status: On Track
Plan and pilot AWS Academy course with Information Technology Services (ITS) staff. The course will run for four weeks and provides a detailed overview of cloud concepts, AWS core services, security, architecture, pricing, and support. Based on the pilot participants' and instructors' feedback, we'll explore how to offer the course more broadly to ITS staff and others beyond our organization.

CollegeNet Admit Integration

Executive Sponsor(s): Jim Behm
Project manager: Rachel Sullivan
Status: On Track
Improve the existing Mpathways>CollegeNet Admit integration to include more useful data, enabling more graduate admissions departments to use CollegeNet Admit.

Container Service Platform Upgrade

Executive Sponsor(s): Vijayaraja Thiruvengadam
Project manager: Paul Marker
Status: On Track
The ITS Container Service will be moving its primary production cluster in AWS from a self-managed to fully-managed solution jointly managed by Amazon and Red Hat. The fully-managed solution is called Red Hat OpenShift Service on AWS (ROSA). The project will define and track configuration management, change management, training and communication objectives. The new production ROSA clusters will... Read more

Core Network Upgrade

Executive Sponsor(s): Andrew Palms
Project manager: Paul Marker
Status: On Track
Project to upgrade the Core Network Nodes on the Ann Arbor Campus. The core network is composed of a set of devices and communication media that connect all campus buildings together and that connect to the Internet Service which provides the main connection to the outside world.

DART - Email Expansion

Executive Sponsor(s): Jim Behm
Project manager: Kimberly Jacobson
Status: On Track
This project will establish the Donor and Alumni Relationship Tool (DART) as the source of truth for all donor and alumni communication preferences. Additionally, email and phone enhancements will be implemented that eliminate manual labor, create consistency across communication channels, and address reporting needs.

Denodo Migration to Windows Platform

Executive Sponsor(s): Vijayaraja Thiruvengadam
Project manager: Greg Stathes
Status: On Track
Denodo is the Data Virtualization platform that is currently supported by the Data Innovations, Systems, and Cloud team and hosted in a Linux environment. Denodo helps the University of Michigan community create ad-hoc reports by combining various datasets. The scope of the project is to migrate the Denodo platform to Windows with a newer version v8, and it involves installing and configuring... Read more

Digital Asset Collaborative Service Implementation Project

Executive Sponsor(s): Cathy Handyside
Project manager: Jennifer Swaney
Status: On Track
This project will implement the Digital Asset Collaborative at U-M service. The Ditigal Asset Collaborative service will provide an enterprise tool, central support team, and framework for use across all U-M campuses and Michigan Medicine to organize, manage, and collaborate on digital assets including photographs and (short-form) videos used in marketing, communications and academic (... Read more

Digital Signage: Room Schedule Displays

Executive Sponsor(s): Robert Jones II
Project manager: Laurie Herman
Status: On Track
ITS Digital Signage is expanding its service to include a room schedule display offering. These one-size-fits all signs can be mounted outside most any room and accommodate various calendar integrations to display status of room availability and the topic of a meeting, class, or event currently in progress, as well as what's coming up. Customers will have an option to install with interactive... Read more

Enterprise Vaccine Administration Software Implementation

Executive Sponsor(s): Jim Behm
Project manager: Jeff Castle
Status: On Track
The University of Michigan currently does not have an enterprise wide solution for vaccine administration for students, faculty and staff. Current tools in use for COVID vaccine administration were implemented as a result of the global pandemic. Those tools were not licensed or intended for long-term usage in the storage of vaccine data and lack capabilities. Additionally, University Health... Read more

Evaluate Chatbots for Support of ITS Services

Executive Sponsor(s): Robert Jones II
Project manager: Eric Brannon
Status: On Track
Evaluate 2-5 chat / chatbot products that could be incorporated into the cohesive digital experience, and the support process for ITS Services. Functional outcomes desired: Serve up information/knowledge to customers in response to their questions. Handoff to support agents for live chat support. When live support is not available or desired, integrate with TeamDynamix to create a request.... Read more

Explore VMWare Horizon Cloud for Virtual Desktops

Executive Sponsor(s): Vijayaraja Thiruvengadam
Project manager: Jennifer Burch
Status: At Risk
College of Engineering (COE) needs to expand beyond the current MiDesktop hardware. ITS and COE will jointly explore VMWare Horizon Cloud and using Azure to provision virtual desktops. This approach could allow for us to accommodate peak demand without purchasing hardware for the effort. It will also allow us to prototype the next generation of the MiDesktop service with one of ITS's largest... Read more

Financial Aid Private Loan Improvements

Executive Sponsor(s): Jim Behm
Project manager: Brian Robson
Status: On Track
Some Office of Financial Aid loan processes have not been fully automated making them slow and prone to error. The goal of this project is to automate the process for loading PLUS and ELM loan data from the servicers, creating more accurate data more quickly in M-pathways.

Formalization and Enhancement of Accessibility Service Offering

Executive Sponsor(s): Robert Jones II
Project manager: Elizabeth Lind
Status: On Track
This project will create an ITS Accessibility Service Offering. This is being done in conjunction with the publication of a U-M SPG related to IT accessibility. The scope of this work will also include support to the upcoming SPG announcement.

Gift fund task force

Executive Sponsor(s): Vijayaraja Thiruvengadam
Project manager: Mallory Kwiatkowski
Status: On Track
Develop an enterprise solution to provide units with easy access to necessary information to oversee and carry out their responsibilities for stewardship and management of gift funds as defined by proposed Policy and recommend an implementation plan.

GitHub Enterprise

Executive Sponsor(s): Vijayaraja Thiruvengadam
Project manager: Paul Marker
Status: On Track
Github Enterprise will be implemented as a SaaS solution for Git repositories. Github would replace our existing Gitlab service. The project would be to roll out Github to campus, help campus migrate from existing solutions to Github, and retire the Gitlab service.

Grouper Service Deployment

Executive Sponsor(s): Sol Bermann
Project manager: Jenny Kirshman
Status: On Track
Grouper is a new group management tool at U-M that will be used to create access control groups by unit IT administrators. This project will focus on deploying Grouper as a service, identifying initial users, preparing an environment that is scalable for future expansion, and providing documentation and training for new users.

High Performance Computing Red Hat Operating System Update

Executive Sponsor(s): Brock Palen
Project manager: Greg Stathes
Status: On Track
The Advanced Research Computing (ARC) high-performance computing (HPC) clusters need to update to RedHat 8, as RedHat 7 had its final software update in 2021. In addition, the Great Lakes HPC cluster currently uses General Parallel File System (GPFS) v4, which is no longer actively supported. To continue providing essential ARC resources to campus users, ARC must upgrade the Great Lakes file... Read more

Implement Fluid eBenefits

Executive Sponsor(s): Jim Behm
Project manager: Janine Hartman
Status: On Track
This project will result in moving the current Wolverine Access eBenefits to the delivered Oracle-PeopleSoft Fluid functionality in the Human Resources Management System.

Implement TeamDynamix iPaas

Executive Sponsor(s): Robert Jones II
Project manager: Ryan Vanderlist
Status: On Track
We'd like to move forward with purchase and implementation of the TeamDynamix iPaas tool. The Service Support team plans to use this tool both to support ITS functions, and to offer as a Service to campus. This tool delivers automations and integrations between systems.

InCommon Certificate Service Modernization Project

Executive Sponsor(s): Sol Bermann
Project manager: Robert Sabourin
Status: On Track
This project will add more functionality to the InCommon Certificate Service to make adding/renewing an SSL certificate more efficient, especially for those with large amounts of certificates to maintain. WASUP, a fully managed option supported today, is the current option used by everyone. However, the WASUP process is quite cumbersome both for the requestor and the ITS web hosting team... Read more

ITS AFS Website Upgrade Project

Executive Sponsor(s): Vijayaraja Thiruvengadam
Project manager: Paul Marker
Status: On Track
Update websites ITS hosts for campus customers. This is necessary in order for websites that are hosted on RHEL 6 servers to remain up past November 30, 2022. It is also necessary for most websites in order for those websites to be migrated to vendor-supplied web hosting services as a part of the ITS Web & Application Hosting Service and Migration project (project 1814).

ITS DL Replacement Project

Executive Sponsor(s): Andrew Palms
Project manager: Vinson Levi
Status: On Track
This Project will replace approximately 170 Buildings Distribution Layer Switches along with there fiber circuits.

ITS Purchasing & Finance Migration to TDx

Executive Sponsor(s): Diane Jones
Project manager: Eric Brannon
Status: On Track
The ITS Purchasing & Finance teams will adopt the TeamDynamix (TDx) ticketing application in place of the MRequest (Footprints) application which is being retired. This project is part of the Service Excellence program.

ITS Wolverine Web Services Implementation

Executive Sponsor(s): Vijayaraja Thiruvengadam
Project manager: Mallory Kwiatkowski
Status: On Track
This project will accomplish setting up a new simplified web hosting service utilizing cloud vendors. We will provide value-add services, such as URL registration, firewall management, usage statistics, and WebLogin security integrations. Included in this project will be RFPs, consulting and partnering with an external web hosting firm, forming a campus advisory group, and developing a... Read more

LastPass Password Management Service

Executive Sponsor(s): Sol Bermann
Project manager: Greg Stathes
Status: On Track
Information Assurance (IA) is purchasing the LastPass tool and offering it as an ITS Service to the university. A password management app can make managing passwords convenient and more secure by improving the process of generating complex passwords for members of the university community. The implementation of LastPass also aligns with DS-22 of the IT security standards, which states the... Read more

LMS Unified Data

Executive Sponsor(s): Vijayaraja Thiruvengadam
Project manager: Jennifer Burch
Status: On Track
The UM Organizational Learning department has a need to identify credentials for staff completing various training and certifications - examples include training/professional development/mandatory attestations. MyLinc is the system identified as the primary Online Learning tool for staff, but there are also other systems such as Saba (MLearning run by Michigan Medicine HITS), Canvas, Linked In (... Read more

MCommunity Transformation

Executive Sponsor(s): Sol Bermann
Project manager: Jenny Kirshman
Status: On Track
MCommunity’s group management service is over 20 years old and is lacking many group management functions that campus needs. This project will address this.

Michigan Medicine Clinically Integrated Supply Chain

Executive Sponsor(s): Jim Behm
Project manager: Cristine Little
Status: At Risk
Michigan Medicine has received approval to move forward with their Value Margin Initiative (VMI) for Supply Chain Processes. Three items related to this multifaceted effort involve technology components. Deliverables for this effort are closely tied to the FIN 9.2 upgrade. The 9.2 steering committee has reviewed and approved the effort to run in parallel with this project.

Michigan Medicine Supply Chain Integration Project Support

Executive Sponsor(s): Jim Behm
Project manager: Elizabeth Lind
Status: At Risk
This project will integrate the clinical supply chain in procedure areas and integrate clinical items across the organization so that they are interchangeable.

MiCores Service Transition

Executive Sponsor(s): Jim Behm
Project manager: Camille Cooper
Status: On Track
MiCores is a hosted online software application provided by Agilent Technologies used by U-M to manage scheduling, usage and billing for core research services, equipment and instrumentation. The modular web-based software solution's functionality includes resource scheduling calendars for reserving specific resources, billing/reporting that leverages U-M Service Unit Billing capabilities, and... Read more

Modernize Communications for the Office of Financial Aid

Executive Sponsor(s): Jim Behm
Project manager: Brian Robson
Status: On Track
Many of the communications the Office of Financial Aid (OFA) sends to applicants, students and parents are generated from very old and inflexible programs that were created in the early 2000s. The goal of this project is to modernize communication processing to use Oracle-delivered communications functionality so that OFA can be more nimble in communicating relevant information.

MRequest Retirement Project

Executive Sponsor(s): Robert Jones II
Project manager: Holly Schell
Status: On Track
MRequest, a customized solution based on the BMC FootPrints technology, was launched 18 years ago as a low-cost ticketing and customer-service solution. While it has seen substantial use on campus, the service has reached the end of its useful life. MRequest’s functionality and code-base are obsolete (last updated 10 years ago) and the system has no vendor support and carries U-M customizations... Read more

NetBASILISK Implementation Project (NSF Award #1925476)

Executive Sponsor(s): Andrew Palms
Project manager: Katarina Thomas
Status: On Track
The NetBASILISK (NETwork Border At Scale Integrating and Leveraging Individual Security Components) project enables researchers and network engineers at the University of Michigan to introduce the next level of security and privacy protection scaled to the vast volume of generated research data. As attackers develop more sophisticated tools to acquire student and faculty private data,... Read more

New Immigration Management System (replace SEVIS)

Executive Sponsor(s): Jim Behm
Project manager: Rachel Sullivan
Status: On Track
The International Center is implementing a cloud product, Terra Dotta, which will replace the M-Pathways Student and Exchange Visitor Information System (SEVIS) functionality. The new Terra Dotta software will include a student portal. Integrations for International Student Insurance and core SEVIS data will be required.

Password Management for Elevated Accounts

Executive Sponsor(s): Sol Bermann
Project manager: Jack Stewart
Status: On Track
Privileged passwords are a subset of credentials that provide elevated access and permissions across accounts, applications, and systems. Privileged Password Management is the secure storing, sharing, creating, and handling of privileged passwords. The Password Management for Elevated Accounts service provides an enterprise password management solution that automates privileged account and... Read more

Peoplesoft Financials eProcurement Modernization - Fluid Upgrade

Executive Sponsor(s): Jim Behm
Project manager: Mallory Kwiatkowski
Status: On Track
Peoplesoft is deprecating their support for the current version known as "Classic" in the eProcurement module as of 12/31/2021. As a result, we will be transitioning to their new supported standard for responsive design called "Fluid" over the next year. In conjunction with our business partners, we are taking this opportunity to retire customizations when possible. At the conclusion of the... Read more

Personal Compliance Viewer

Executive Sponsor(s): Cathy Handyside
Project manager: Rob Thomas
Status: On Track
The objective of this project is to use available data to create a landing page where users can look up the status of their personal vaccination, exemption and testing submissions.

PLANNING: BI Cohesive Digital Experience

Executive Sponsor(s): Vijayaraja Thiruvengadam
Project manager: Jennifer Swaney
Status: On Track
Work with a consultant to evaluate and help create a roadmap for the Data Analytics and Business Intelligence ecosystem at UM, including evaluation of cloud data warehouse, environment setup to maximize investments, and work needed to reach the goals of the MIND program.

PLANNING: IAM Modernization

Executive Sponsor(s): Sol Bermann
Project manager: Jennifer Swaney
Status: On Track
Planning project for Identity and Access Management Modernization project. The goal of this project is to develop requirements for an RFP, build a business case and obtain funding, sign a vendor contract and implement the new IAM solutions.

PLANNING: Migrate DPSS Off of SAFETY Domain

Executive Sponsor(s): Vijayaraja Thiruvengadam
Project manager: Jeff Castle
Status: On Track
This planning project to migrate DPSS off off SAFETY domain will include: - Network design and planning - Coordination with DPSS on a detailed inventory and analysis of all things using the SAFETY domain - Active Directory consultation - MiWorkspace transition planning coordination - MiServer and MiDatabase planning and initial POC for connections to the State Systems for data reporting -... Read more

PLANNING: University Email Marketing Solution

Executive Sponsor(s): Cathy Handyside
Project manager: Jennifer Swaney
Status: On Track
This project will be used for ITS planning and response to a campus-wide initiative that will assess and respond to email concerns and compliance issues due to frequent, decentralized, and uncoordinated email marketing communications across campus.

Point in Time Data Residency

Executive Sponsor(s): Vijayaraja Thiruvengadam
Project manager: Jenny Kirshman
Status: At Risk
The goal of this project is to enable departments to pull a student's registration and residency data at any given point in time during any given year. Before this project, departments were dependent on data that was only pulled during the 3rd week of a semester. Now schools will be able to access that data and compare it against any point in time from the last ten years, and not be limited to... Read more

Proactive engagement for high -frequency customers in ITS

Executive Sponsor(s): Robert Jones II
Project manager: Amy Hamermesh
Status: On Track
This project will develop and implement a new support practice for proactive engagement of high-frequency customers of ITS support. Develop criteria, reporting, tracking procedures, and data systems to identify those who are frequently seeking ITS assistance (for themselves, not others). Partner with ITS support teams to establish a regular way to engage with these customers and help them work... Read more

Remote Software Access

Executive Sponsor(s): Robert Jones II
Project manager: Jennifer Burch
Status: On Track
Project to evaluate campus computing sites software.

Salesforce Enterprise Implementation

Executive Sponsor(s): Jim Behm
Project manager: Ann Tuttle
Status: On Track
Design and implement a new Salesforce Enterprise service within ITS.

Secure Private Cloud Enclave Project (Yottabyte replacement)

Executive Sponsor(s): Brock Palen
Project manager: Jeremy Hallum
Status: On Track
Yottabyte was created for researchers working with Controlled Unclassified Information (CUI) who require High Performance Computing (HPC) resources. The Yottabyte hardware is four plus years old and is in need of a refresh along with the service charter and support strategy.

Slack Enterprise for Campus

Executive Sponsor(s): Robert Jones II
Project manager: brian cors
Status: On Track
Implement signed agreement for Slack Enterprise for campus, and establish basic Slack as a Service capability.

SMTD Admissions Integrations to M-Pathways Student Systems

Executive Sponsor(s): Jim Behm
Project manager: Brian Robson
Status: On Track
The School of Music, Theater and Dance (SMTD) will be able to save >$10,000/yr by eliminating its CollegeNet application for the GMUS career. This project will make any necessary changes to security and integrations so that SMTD can load its GMUS applications for Fall 2022 into M-Pathways without CollegeNet.