ITS Projects

The project list contains the current work in progress. For more information about the projects, contact the project manager.

Updated 7/26/2021

ARC Resource Management Portal

Executive Sponsor(s): Brock Palen
Project manager: Jeff Castle
Status: On Track
Advanced Research Computing (ARC) is sponsoring the creation of a self service portal for research managers, unit support staff, and delegates to manage their IT Infrastructure Resources. The portal will provide research project teams with the direct ability to easily and quickly control allocations, accounts and access associated with their resources as well as some basic dashboard features... Read more

Augmented Analytics Service Exploration

Executive Sponsor(s): Vijayaraja Thiruvengadam
Project manager: Jennifer Swaney
Status: On Track
Augmented analytics is the use of machine learning (ML) and natural language processing (NLP) to enhance data analytics, data sharing and business intelligence. Providing these capabilites to campus will move U-M closer to the vision for a data-informed decision making ecosystem. This project will explore tools that provide augmented analytics capabilites including ThoughtSpot, Tableau AskData/... Read more

Automation of Chartfield Change Request Form

Executive Sponsor(s): Andrew Palms
Project manager: Kartik Sundaram
Status: On Track
This is a 2021 intern cohort project. When existing telephone services need to be charged to a different account in a different department, both departments must approve the billing change. The current way of handling this process is through an Excel document (the Chartfield Change Request Form) that gets emailed across the departments, finally making its way back to the ITS Infrastructure... Read more

AWS Academy

Executive Sponsor(s): Sean Demonner
Project manager: Robert Sabourin
Status: On Track
Plan and pilot AWS Academy course with Information Technology Services (ITS) staff. The course will run for four weeks and provides a detailed overview of cloud concepts, AWS core services, security, architecture, pricing, and support. Based on the pilot participants' and instructors' feedback, we'll explore how to offer the course more broadly to ITS staff and others beyond our organization.

BlueJeans Retirement

Executive Sponsor(s): Andrew Palms
Project manager: Andy Rosenzweig
Status: On Track
In spring 2020, ITS deployed Zoom videoconferencing to campus, and later added large event support, captioning, and PHI-compliant Zoom for Health. Since then, adoption of Zoom has grown exponentially, while the use of BlueJeans has fallen significantly. Additionally, Google Meet and Microsoft Teams are available as part of the U-M academic collaboration suite at no additional cost and can be used... Read more

Box De-provisioning / Dropbox Rollout

Executive Sponsor(s): Andrew Palms
Project manager: brian cors
Status: On Track
The goal of this project is to deprovision Box user accounts that belong to individuals no longer affiliated with U-M. In addition, this project may include the migration and deprovision of Box user accounts owned by individuals that are still affiliated with U-M, but are using the service in a way it was not designed to support, if viable migration alternatives are identified.

CAEN MiDesktop Fall Preparation Project

Executive Sponsor(s): Andrew Palms
Project manager: Jenny Kirshman
Status: On Track
CAEN, the information technology services department for the University of Michigan College of Engineering, is partnering with ITS to look at options to enhance MiDesktop for Fall as there are a number of unknowns at this point in time in terms of demand on capacity in the College of Engineering. There are a number of students who will be unable to travel to campus and the freshman class from... Read more

Campus Computing Sites Software Evaluation

Executive Sponsor(s): Robert Jones II
Project manager: David McConnell
Status: On Track
Project to evaluate campus computing sites software.

Campus-wide Email Solution

Executive Sponsor(s): Jim Behm
Project manager: Jennifer Swaney
Status: On Track
This project will be used for ITS planning and response to a campus-wide initiative that will assess and respond to email concerns and compliance issues due to frequent, decentralized, and uncoordinated email communications across campus.

Canvas Course Manager (CCM)

Executive Sponsor(s): Sean Demonner
Project manager: Pushyami Gundala
Status: At Risk
This is a peripheral tool for Canvas that provides instructors with self-service features including: creating sections or groups and adding users; adding a non-institution user to a course site; and cross listing sections in a course.

CollegeNet Admit Integration

Executive Sponsor(s): Jim Behm
Project manager: Rachel Sullivan
Status: At Risk
Improve the existing Mpathways>CollegeNet Admit integration to include more useful data, enabling more graduate admissions departments to use CollegeNet Admit.

Connecting Michigan

Executive Sponsor(s): Jim Behm
Project manager: Greg Stathes
Status: On Track
The Connecting Michigan initiative involves several groups across campus, but is being led primarily by Dave Waterhouse in the Ginsberg Center. It is a broad based effort that has visibility up to the executive level that will help outside / community groups connect with various units and resources across campus. The Connecting Michigan initiative will develop and release a centralized Customer... Read more

Core Network Upgrade

Executive Sponsor(s): Andrew Palms
Project manager: Paul Marker
Status: On Track
Project to upgrade the Core Network Nodes on the Ann Arbor Campus. The core network is composed of a set of devices and communication media that connect all campus buildings together and that connect to the Internet Service which provides the main connection to the outside world.

COVID-19 Case Management

Executive Sponsor(s): Jim Behm
Project manager: Ann Tuttle
Status: On Track
Allow case managers to record all case information in a single, shared location with additional functionality including reporting/dashboards, workflow/alerts, access control, and system data integration (passing data between systems).

COVID19 ResponsiBLUE, Data Life Cycle, & Transition to Operations

Executive Sponsor(s): Jim Behm
Project manager: Mallory Kwiatkowski
Status: On Track
The Campus Health Response Committee (CHRC) is responsible for the timely triage of information, coordinating key U-M offices and providing expert advice and recommendations to university leaders on the public health response to the pandemic across the university. ITS is supporting the CHRC by assisting with data collection, data management, coordination of ITS-supported services, and business... Read more

CS PeopleTools 8.59 Upgrade

Executive Sponsor(s): Jim Behm
Project manager: Ann Tuttle
Status: On Track
The objective of this project is to upgrade the PeopleSoft PeopleTools from version 8.57 to 8.59 for Campus Solutions. Integrations with HCM, FIN, and other applications will be reviewed, tested, and updated. Customizations will be reviewed and eliminated as appropriate, taking scope, user impact, and timeline impact into consideration. Project scope also includes change management and training... Read more

DART - Email Expansion

Executive Sponsor(s): Jim Behm
Project manager: Kimberly Jacobson
Status: On Track
This project will establish the Donor and Alumni Relationship Tool (DART) as the source of truth for all donor and alumni communication preferences. Additionally, email and phone enhancements will be implemented that eliminate manual labor, create consistency across communication channels, and address reporting needs.

DNSSEC (Domain Name System Security Extension) Zone Signing

Executive Sponsor(s): Andrew Palms
Project manager: Katarina Thomas
Status: On Track
The UM Networks group is embarking on deploying Domain Name System Security Extension (DNSSEC) zone signing functionality this calendar year to fulfill the requirements of the Millennium Challenge Corporation (mcc.gov), a partner of the Inter-university Consortium for Political and Social Research (ICPSR). DNS (Domain Name System), the "phonebook" of Internet, is not secure by its original design... Read more

DPSS Services and Systems

Executive Sponsor(s): Sol Bermann
Project manager: Sol Bermann
Status: On Track
DPSS (The Division of Public Safety & Security) provides internal IT services and systems that support both commodity IT functions and DPSS mission-specific services. DPSS mission-specific services are used for the following business processes: Police in-field technology, Police Booking Procedure, Project Management, Data Analysis, Collaboration Tool, Campus Duress Buttons, Dispatch and... Read more

Engaged Learning Office Salesforce Implementation

Executive Sponsor(s): Jim Behm
Project manager: Kimberly Jacobson
Status: On Track
The School of Information’s Engaged Learning Office would like to improve business operations as they connect clients and classes in the school. Currently the office uses an Airtable instance to record and track the progress of projects, contacts, and organizations related to the matching process. This project will move business operations to the Salesforce platform and will achieve these main... Read more

Enrollment Connect Prospect and Test Score Loads

Executive Sponsor(s): Jim Behm
Project manager: Rachel Sullivan
Status: On Track
The Office of Enrollment Management has asked for a process improvement for getting emplids for their prospects, and getting the prospects into the data warehouse, for school and colleges to report on. It is expected that the end result of this project will be the basis for allowing all schools and colleges to use File Parser instead of Generic Prospect load.

Enterprise Vaccine Administration Software Implementation

Executive Sponsor(s): Jim Behm
Project manager: Mallory Kwiatkowski
Status: On Track
Purchase & implement an enterprise-wide vaccine administration cloud software service.

Financial Aid Private Loan Improvements

Executive Sponsor(s): Jim Behm
Project manager: Brian Robson
Status: On Track
Some Office of Financial Aid loan processes have not been fully automated making them slow and prone to error. The goal of this project is to automate the process for loading PLUS and ELM loan data from the servicers, creating more accurate data more quickly in M-pathways.

History of IT Timeline

Executive Sponsor(s): Diane Jones
Project manager: Joan Kwaske
Status: On Track
This is a 2021 intern cohort project. The IT History Timeline has not been updated for the past 4 years. ITS Communications needs to both update the timeline and to discover a solution that is sustainable in maintaining the timeline into the future as well. This is especially important in capturing events that have happened due to the COVID-19 pandemic. Objectives: A.1) Research the significant... Read more

Implement NameCoach for Canvas

Executive Sponsor(s): Sean Demonner
Project manager: Hemangini Shah
Status: On Track
NameCoach is designed to help instructors and students learn how to pronounce the names of the people in their classes. This project will implement the NameCoach tool into Canvas for the University of Michigan. NameCoach is planned to be available for all officially provisioned classes in Canvas.

Improved Application Availability

Executive Sponsor(s): Jim Behm
Project manager: Cristine Little
Status: On Track
IT systems have become an integral part of providing quality patient care. Historically, the hospital has maintained core hours that more closely align with traditional businesses, scheduling the bulk of their patient care activities on weekdays from 7:00 AM to 7:00 PM. However, in an attempt to address emerging needs Michigan Medicine is fully embracing a 24x7x365 operating model. A disruption... Read more

Informatica Cloud as Service

Executive Sponsor(s): Vijayaraja Thiruvengadam
Project manager: Greg Stathes
Status: On Track
Informatica Cloud is the cloud-based version of our current on-premise Extract, Transform, and Load (ETL) product that is designed to perform large data operations. As more systems and services are moving to cloud hosting, our need to read from / write to a variety of cloud-based services is growing. In order to support future growth, our ETL product will need new “connectors” to support cloud... Read more

IPE Data Management and Operations

Executive Sponsor(s): Sean Demonner
Project manager: Jennifer Swaney
Status: On Track
Stabilize and improve data management and operational processes used to support the Interprofessional Education program (IPE), in particular the competency-based learning component.

IQ RECON project

Executive Sponsor(s): Vijayaraja Thiruvengadam
Project manager: Jennifer Swaney
Status: On Track
RECON (Risk Evaluation of Computers and Open Networks) is a risk assessment methodology developed for use at U-M. RECON assessments are part of U-M's ongoing Information Security Risk Management process. This project will review and complete HIPAA compliance steps for a set of Information Quest tools.

ITS Disaster Recovery 2020

Executive Sponsor(s): Andrew Palms
Project manager: Jennifer Burch
Status: On Track
This project is a multi-year initiative to improve ITS Disaster Readiness (DR). At the completion of this initiative, it is expected that DR will be an operational capability within ITS: plans are regularly exercised; plans are reviewed and updated annually for accuracy; technical debt is identified and eliminated wherever possible.

ITS Exchange to Google + Virtru

Executive Sponsor(s): Andrew Palms
Project manager: Jeff Castle
Status: On Track
For many years, the ITS Exchange Mailbox Service has been used by researchers using export control data. With it, they have been able (if needed) to use email to discuss this kind of highly sensitive and regulated data. With the acquisition of Virtru at U-M and enhanced encryption capabilities for Google Gmail, we can now offer that as a solution to researchers using export control data. Doing... Read more

ITS Metrics for Campus

Executive Sponsor(s): Vijayaraja Thiruvengadam
Project manager: Jeff Castle
Status: At Risk
The goal of this project is to create a dashboard of metrics for ITS services that the campus community can reference. ITS provides innovative, reliable, and user-centric technology services and support for the U-M community. These metrics should provide interactive charts that promote awareness and transparency about the goals and performance of the ITS department at the University of Michigan.

ITS Onboarding/Offboarding Process Migration from MRequest to TDx

Executive Sponsor(s): Diane Jones
Project manager: Paul Marker
Status: On Track
This project will leverage TeamDynamix workflows to develop a new ITS Roll On / Roll Off process for new employees and employees leaving ITS as part of the MRequest retirement.

ITS Purchasing & Finance migration to TDx

Executive Sponsor(s): Diane Jones
Project manager: Mashon Allen
Status: On Track
The ITS Purchasing & Finance teams will adopt the TeamDynamix (TDx) ticketing application in place of the MRequest (Footprints) application which is being retired. This project is part of the Service Excellence program.

ITS Storage Strategy

Executive Sponsor(s): Diane Jones
Project manager: Jeff Castle
Status: On Track
Develop a strategy for the ITS Storage product group.

MCommunity Groups Modernization

Executive Sponsor(s): Sol Bermann
Project manager: Jenny Kirshman
Status: At Risk
MCommunity’s group management service is over 20 years old and is lacking many group management functions that campus needs. This project will address this.

mFile Service Retirement

Executive Sponsor(s): Andrew Palms
Project manager: Paul Marker
Status: On Track
Retire the mFile service. mFile is a web application that allows users to use their web browsers to access files they have stored in AFS. The software mFile relies on is currently unmaintained; the last time it was updated was in 2009. mFile relies on the Kerberos ticket proxying feature of cosign in order to authenticate users to AFS, but cosign is being retired in favor of Shibboleth and... Read more

Michigan Medicine Clinically Integrated Supply Chain

Executive Sponsor(s): Jim Behm
Project manager: Cristine Little
Status: At Risk
Michigan Medicine has received approval to move forward with their Value Margin Initiative (VMI) for Supply Chain Processes. Three items related to this multifaceted effort involve technology components. Deliverables for this effort are closely tied to the FIN 9.2 upgrade. The 9.2 steering committee has reviewed and approved the effort to run in parallel with this project.

Michigan Medicine Supply Chain Integration Project Support

Executive Sponsor(s): Jim Behm
Project manager: Elizabeth Lind
Status: On Track
This project will integrate the clinical supply chain in procedure areas and integrate clinical items across the organization so that they are interchangeable.

MiCores Service Transition

Executive Sponsor(s): Jim Behm
Project manager: Camille Cooper
Status: On Track
MiCores is a hosted online software application provided by Agilent Technologies used by U-M to manage scheduling, usage and billing for core research services, equipment and instrumentation. The modular web-based software solution's functionality includes resource scheduling calendars for reserving specific resources, billing/reporting that leverages U-M Service Unit Billing capabilities, and... Read more

MiVideo single sign-on admin console implementation

Executive Sponsor(s): Sean Demonner
Project manager: Melinda Kraft
Status: On Track
Implement single sign-on (SSO) for the MiVideo admin consoles. Work includes implementation for 10 consoles and approximately 100 discrete customer use cases will be impacted.

Modernize Communications for the Office of Financial Aid

Executive Sponsor(s): Jim Behm
Project manager: Brian Robson
Status: On Track
Many of the communications the Office of Financial Aid (OFA) sends to applicants, students and parents are generated from very old and inflexible programs that were created in the early 2000s. The goal of this project is to modernize communication processing to use Oracle-delivered communications functionality so that OFA can be more nimble in communicating relevant information.

MRequest Retirement Project

Executive Sponsor(s): Robert Jones II
Project manager: Greg Stathes
Status: On Track
MRequest, a customized solution based on the BMC FootPrints technology, was launched 18 years ago as a low-cost ticketing and customer-service solution. While it has seen substantial use on campus, the service has reached the end of its useful life. MRequest’s functionality and code-base are obsolete (last updated 10 years ago) and the system has no vendor support and carries U-M customizations... Read more

NetBASILISK Implementation Project (NSF Award #1925476)

Executive Sponsor(s): Andrew Palms
Project manager: Katarina Thomas
Status: At Risk
The NetBASILISK (NETwork Border At Scale Integrating and Leveraging Individual Security Components) project enables researchers and network engineers at the University of Michigan to introduce the next level of security and privacy protection scaled to the vast volume of generated research data. As attackers develop more sophisticated tools to acquire student and faculty private data,... Read more

New Immigration Management System (replace SEVIS)

Executive Sponsor(s): Jim Behm
Project manager: Mark Davis-Craig
Status: On Track
The International Center is implementing a cloud product, Terra Dotta, which will replace the M-Pathways Student and Exchange Visitor Information System (SEVIS) functionality. The new Terra Dotta software will include a student portal. Integrations for International Student Insurance and core SEVIS data will be required.

OIDC Implementation in Mobile Apps

Executive Sponsor(s): Jim Behm
Project manager: Julia Silverman
Status: On Track
This is an ITS Intern cohort project. The goal of this project is to research on the feasibility of OIDC authentication within mobile apps. OpenID (OIDC) is an open standard and decentralized authentication protocol. Currently our existing mobile apps use Google OAuth to authenticate users but it also creates an extra layer and add up points of failure. We'd like to understand how to directly... Read more

Oracle Exadata Hardware Upgrade

Executive Sponsor(s): Vijayaraja Thiruvengadam
Project manager: Eric Brannon
Status: On Track
The Oracle Exadata hardware in production is nearing the end of its useful life. This project will include the installation of the new hardware, migration of all databases to the new hardware, and decommissioning the old hardware.

PCI Gateway Project

Executive Sponsor(s): Andrew Palms
Project manager: Eric Brannon
Status: On Track
The ITS PCI Interstitial Page is a secure method for campus Merchants to process credit card payments from their eCommerce sites. It provides a secure path from their eCommerce sites, to their payment processor, passing through the ITS PCI Enclave via the ITS PCI Interstitial Page. It provides: 1. The Treasurers Office the ability to verify to U-Ms bank (Worldpay/FIS) a single secure method of... Read more

Peoplesoft Financials eProcurement Modernization

Executive Sponsor(s): Jim Behm
Project manager: Mallory Kwiatkowski
Status: On Track
Peoplesoft is depricating their support for the current version of eProcurement as of 12/31/2021. As a result, we will be transitioning to their new supported standard over the next year. In conjunction with our business partners, we are taking this opportunity to retire customizations and implement delivered functionality. This will be a significant undertaking requiring revising business... Read more

perfSONAR Plugin Factory

Executive Sponsor(s): Andrew Palms
Project manager: Maxwell Li
Status: On Track
This is a 2021 ITS Intern cohort project. perfSONAR is an open source network benchmarking toolkit that relies on other open source tools as plugins to gather performance metrics. The University of Michigan is known as the "perfSONAR Plugin Factory" because past interns have not only written more plugins than any other institution, but we have also authored a Plugin Development Kit and literally... Read more