ITS Projects

The project list contains the current work in progress. For more information about the projects, contact the project manager.

Updated 5/10/2021

ARC Resource Management Portal

Executive Sponsor(s): Brock Palen
Project manager: Jeff Castle
Status: On Track
Advanced Research Computing (ARC) is sponsoring the creation of a self service portal for research managers, unit support staff, and delegates to manage their IT Infrastructure Resources. The portal will provide research project teams with the direct ability to easily and quickly control allocations, accounts and access associated with their resources as well as some basic dashboard features... Read more

BlueJeans Retirement

Executive Sponsor(s): Andrew Palms
Project manager: Andy Rosenzweig
Status: On Track
In spring 2020, ITS deployed Zoom videoconferencing to campus, and later added large event support, captioning, and PHI-compliant Zoom for Health. Since then, adoption of Zoom has grown exponentially, while the use of BlueJeans has fallen significantly. Additionally, Google Meet and Microsoft Teams are available as part of the U-M academic collaboration suite at no additional cost and can be used... Read more

Box De-provisioning / Dropbox Rollout

Executive Sponsor(s): Andrew Palms
Project manager: Earnest King
Status: On Track
The goal of this project is to deprovision Box user accounts that belong to individuals no longer affiliated with U-M. In addition, this project may include the migration and deprovision of Box user accounts owned by individuals that are still affiliated with U-M, but are using the service in a way it was not designed to support, if viable migration alternatives are identified.

Campus Computing Sites Software Evaluation

Executive Sponsor(s): Robert Jones II
Project manager: David McConnell
Status: On Track
Project to evaluate campus computing sites software.

Campus-wide Email Initiative

Executive Sponsor(s): Jim Behm
Project manager: Jennifer Swaney
Status: On Track
This project will be used for ITS planning and response to a Campus wide initiative that will assess and respond to email concerns and compliance issues due to frequent, decentralized, and uncoordinated email communications across campus.

Canvas Course Manager (CCM)

Executive Sponsor(s): Sean Demonner
Project manager: Pushyami Gundala
Status: At Risk
This is a Canvas Peripheral tool that have features doesn't supported by Canvas LMS. Mostly adds additional feature that instructors and sub-accounts of canvas can do it them self via CCM. Features include: - Creating section, groups adding user to those - Adding non-institution user to a course site - Cross listing sections in a course

Click Upgrade to Version 9

Executive Sponsor(s): Jim Behm
Project manager: Camille Cooper
Status: On Track
All four eResearch Systems (PM, CM, AM, RM) must be upgraded to Huron/Click Framework Version 9. The products will be updated one at a time over the course of a one year period.

CollegeNet Admit Integration

Executive Sponsor(s): Jim Behm
Project manager: Rachel Sullivan
Status: On Track
Improve the existing Mpathways>CollegeNet Admit integration to include more useful data, enabling more graduate admissions departments to use CollegeNet Admit.

Connecting Michigan

Executive Sponsor(s): Jim Behm
Project manager: Greg Stathes
Status: On Track
The Connecting Michigan initiative involves several groups across campus, but is being led primarily by Dave Waterhouse in the Ginsberg Center. It is a broad based effort that has visibility up to the executive level that will help outside / community groups connect with various units and resources across campus. The Connecting Michigan initiative will develop and release a centralized Customer... Read more

Core Network Upgrade

Executive Sponsor(s): Andrew Palms
Project manager: Paul Marker
Status: Needs Attention
Project to upgrade the Core Network Nodes on the Ann Arbor Campus. The core network is composed of a set of devices and communication media that connect all campus buildings together and that connect to the Internet Service which provides the main connection to the outside world.

COVID-19 Case Management

Executive Sponsor(s): Jim Behm
Project manager: Ann Tuttle
Status: On Track
Allow case managers to record all case information in a single, shared location with additional functionality including reporting/dashboards, workflow /alerts, access control, and system data integration (passing data between systems).

COVID19 ResponsiBLUE, Data Life Cycle, & Transition to Operations

Executive Sponsor(s): Jim Behm
Project manager: Mallory Kwiatkowski
Status: At Risk
The Campus Health Response Committee (CHRC) is responsible for the timely triage of information, coordinating key U-M offices and providing expert advice and recommendations to university leaders on the public health response to the pandemic across the university. ITS is supporting the CHRC by assisting with data collection, data management, coordination of ITS-supported services, and business... Read more

CS PeopleTools 8.59 Upgrade

Executive Sponsor(s): Jim Behm
Project manager: Ann Tuttle
Status: On Track
Objective: Upgrade the PeopleSoft PeopleTools from version 8.57 to 8.59 for Campus Solutions. Scope: Integrations with HCM, FIN, and other applications reviewed, tested, and updated. Customizations will be reviewed and eliminated as appropriate, taking scope, user impact, and timeline impact into consideration. Change management and training for enhancements or changes.

DART - Email Expansion

Executive Sponsor(s): Jim Behm
Project manager: Kimberly Jacobson
Status: On Track
This project will establish the Donor and Alumni Relationship Tool (DART) as the source of truth for all donor and alumni communication preferences. Additionally, Email and Phone enhancements will be implemented that eliminate manual labor, create consistency across communication channels, and address reporting needs.

Data Governance Revitalization

Executive Sponsor(s): Vijayaraja Thiruvengadam
Project manager: Christopher Eagle
Status: On Track
In order to take advantage of big data and stay at the pinnacle of data science, U-M must update its data governance and stewardship model, which was created in 1994 and not substantially updated since. To do so, representatives from many university areas are working to identify and, where possible, quickly implement improvements to data governance processes. This revitalization effort is jointly... Read more

Digital Asset Management

Executive Sponsor(s): Jim Behm
Project manager: Earnest King
Status: On Track
This project will implement a digital asset management tool with the ability to archive and manage pictures, videos and other digital assets that are used more and more in our increasingly online world. This covers wide ranging U-M groups and needs from streaming online academic course materials to several applications in the Library, to pictures and videos used for communication and marketing... Read more

DNSSEC (Domain Name System Security Extension) Zone Signing

Executive Sponsor(s): Andrew Palms
Project manager: Katarina Thomas
Status: On Track
The UM Networks group is embarking on deploying Domain Name System Security Extension (DNSSEC) zone signing functionality this calendar year to fulfill the requirements of the Millennium Challenge Corporation (mcc.gov), a partner of the Inter-university Consortium for Political and Social Research (ICPSR). DNS (Domain Name System), the "phonebook" of Internet, is not secure by its original design... Read more

DPSS Services and Systems

Executive Sponsor(s): Sol Bermann
Project manager: Earnest King
Status: On Track
DPSS (The Division of Public Safety & Security) provides services and systems that support IT Commodity functions and DPSS Mission Specific services. DPSS Mission Specific services are used for the following business processes: Police in-field technology, Police Booking Procedure, Project Management, Data Analysis, Collaboration Tool, Campus Duress Buttons, Dispatch and Security, Emergency... Read more

Engaged Learning Office Salesforce Implementation

Executive Sponsor(s): Jim Behm
Project manager: Kimberly Jacobson
Status: On Track
The School of Information’s Engaged Learning Office would like to improve business operations as they connect clients and classes in the school. Currently the office uses an Airtable instance to record and track the progress of projects, contacts, and organizations related to the matching process. This project will move business operations to the Salesforce platform and will achieve these main... Read more

Enrollment Connect Prospect and Test Score Loads

Executive Sponsor(s): Jim Behm
Project manager: Rachel Sullivan
Status: On Track
The Office of Enrollment Management has asked for a process improvement for getting emplids for their prospects and getting the prospects into the data warehouse for school and colleges to report on. It is expected that the end result of this project will be the basis for allowing all schools and colleges to use File Parser instead of Generic Prospect load.

Enterprise Vaccine Administration Software Implementation

Executive Sponsor(s): Jim Behm
Project manager: Mallory Kwiatkowski
Status: On Track
Purchase & implement an enterprise-wide vaccine administration cloud software service

Financial Aid Private Loan Improvements

Executive Sponsor(s): Jim Behm
Project manager: Brian Robson
Status: On Track
Some Office of Financial Aid loan processes have not been fully automated making them slow and prone to error. Automate the process for loading PLUS and ELM loan data from the servicers, creating more accurate data more quickly in M-pathways.

Financial Aid Spring-Summer Packaging Improvements

Executive Sponsor(s): Jim Behm
Project manager: Brian Robson
Status: On Track
The process to create Spring/Summer Financial Aid packages is cumbersome and involves multiple steps for both students and the Office of Financial Aid. Students lack the financial aid information they need to make informed decisions about enrolling in Spring-Summer classes. Enhance the process to give students more information earlier in the cycle, and streamline subsequent packaging steps.

FY22 ARC Silver Plan Execution

Executive Sponsor(s): Brock Palen
Project manager: Jeff Castle
Status: On Track
Implement new ARC service rates and communicate to campus.

GitLab Service

Executive Sponsor(s): Andrew Palms
Project manager: Rob Carleski
Status: On Track
This service would provide an ITS supported version of Gitlab for the U-M community. Git is software used for coordinating work among programmers collaboratively developing source code during software development. GitLab is a web based service that leverages the version control capabilities of Git and adds its own features to support project team collaboration and communication to create, edit... Read more

Interprofessional Education Program Competency Based Education

Executive Sponsor(s): Sean Demonner
Project manager: Jennifer Murray
Status: On Track
Develop and operate technical systems to support the Interprofessional Education program (IPE), in particular the competency-based learning component.

IQ RECON project

Executive Sponsor(s): Vijayaraja Thiruvengadam
Project manager: Jennifer Swaney
Status: On Track
RECON (Risk Evaluation of Computers and Open Networks) is a risk assessment methodology developed for use at U-M. RECON assessments are part of U-M's ongoing Information Security Risk Management process. This project will review and complete HIPAA compliance steps for a set of Information Quest tools.

ITS Exchange to Google + Virtru

Executive Sponsor(s): Andrew Palms
Project manager: Jeff Castle
Status: On Track
For many years, the ITS Exchange Mailbox Service has been used by researchers using export control data. With it, they have been able (if needed) to use email to discuss this kind of highly sensitive and regulated data. With the acquisition of Virtru at U-M and enhanced encryption capabilities for Google Gmail, we can now offer that as a solution to researchers using export control data. Doing... Read more

ITS ITSM Operations Process Owners Support

Executive Sponsor(s): Robert Jones II
Project manager: Eric Brannon
Status: On Track
Project to track and report on activities and major milestones related to the work the IT Service Management (ITSM) Process Owners are performing through the end of the fiscal year.

ITS Metrics for Campus

Executive Sponsor(s): Vijayaraja Thiruvengadam
Project manager: Jeff Castle
Status: On Track
Project goal is to create a dashboard of metrics that support the goals of ITS that campus can reference. ITS provides innovative, reliable, and user-centric technology services and support for the U-M community. These metrics should provide interactive charts that promote awareness and transparency about the goals and performance of the ITS department at the University of Michigan.

ITS Onboarding/Offboarding Process Migration from MRequest to TDx

Executive Sponsor(s): Diane Jones
Project manager: Paul Marker
Status: On Track
This project will leverage TeamDynamix workflows to develop a new ITS Roll On / Roll Off process for new employees and employees leaving ITS as part of the MRequest retirement.

ITS Service Lifecycle Process Improvements

Executive Sponsor(s): Diane Jones
Project manager: Mashon Allen
Status: On Track
This project will seek to improve and mature how ITS consistently launches, manages, and operates services. It will include Service Owner engagement, Service Owner expectations, and process improvements to the ITS Service Lifecycle.

ITS Service Status Page Upgrade

Executive Sponsor(s): Robert Jones II
Project manager: Jennifer Burch
Status: On Track
The goal of this project is to acquire and implement a new, 3rd party tool to support the ITS Services Status Report Management. We will conduct an RFP for a status system vendor and implement the selected product.

ITS Storage Strategy

Executive Sponsor(s): Diane Jones
Project manager: Jeff Castle
Status: On Track
Develop a strategy for the ITS Storage product group.

MCommunity Groups Modernization

Executive Sponsor(s): Sol Bermann
Project manager: Jenny Kirshman
Status: On Track
MCommunity’s group management service is over 20 years old and is lacking many group management functions that campus needs. This project will address this.

Michigan Medicine Clinically Integrated Supply Chain

Executive Sponsor(s): Jim Behm
Project manager: Cristine Little
Status: At Risk
UMHS has received approval to move forward with their Value Margin Initiative (VMI) for Supply Chain Processes. Three items related to this multifaceted effort involve technology components. Deliverables for this effort are closely tied to the FIN 9.2 upgrade. The 9.2 steering committee has reviewed and approved the effort to run in parallel with this project.

Michigan Medicine Supply Chain Integration Project Support

Executive Sponsor(s): Jim Behm
Project manager: Elizabeth Lind
Status: On Track
This project will: - integrate the clinical supply chain in procedure areas - integrate clinical items across the organization so that they are interchangeable

MiCores Service Transition

Executive Sponsor(s): Jim Behm
Project manager: Camille Cooper
Status: On Track
MiCores is a hosted online software application provided by Agilent Technologies used by U-M to manage scheduling, usage and billing for core research services, equipment and instrumentation. The modular web-based software solution's functionality includes resource scheduling calendars for reserving specific resources, billing/reporting that leverages U-M Service Unit Billing capabilities, and... Read more

Microsoft Ecosystem Initiative

Executive Sponsor(s): Andrew Palms
Project manager: Mallory Kwiatkowski
Status: On Track
The University of Michigan currently holds Microsoft 365 licenses for faculty, staff and students. There is no current strategy for how or when these products are used and how they fit in among other services provided by ITS. A core team has been tasked to work with Bob Jones, Executive Director of ITS Support Services, to formulate recommendations for the CIO that may include a Microsoft... Read more

MiServer/MiDatabase Move to SRS

Executive Sponsor(s): Andrew Palms
Project manager: Jared Walfish
Status: On Track
This project will be moving MiServer and MiDatabase into the Service Request System (SRS) for ordering and reporting and billing through Pinnacle. The services will have a new SRS workflow, integration with their TDx workflow, and reporting to make it easier for the customer and service owner.

Modernize Communications for the Office of Financial Aid

Executive Sponsor(s): Jim Behm
Project manager: Brian Robson
Status: On Track
Many of the communications the Office of Financial Aid (OFA) sends to applicants, students and parents are generated from very old and inflexible programs that were created in the early 2000s. Modernize communication processing to use Oracle-delivered 3C functionality so that OFA can be more nimble in communicating relevant information.

MRequest Retirement Project

Executive Sponsor(s): Robert Jones II
Project manager: Greg Stathes
Status: On Track
MRequest, a customized solution based on the BMC FootPrints technology, was launched 18 years ago as a low-cost ticketing and customer-service solution. While it has seen substantial use on campus, the service has reached the end of its useful life. MRequest’s functionality and code-base are obsolete (last updated 10 years ago) and the system has no vendor support and carries U-M customizations... Read more

NetBASILISK Implementation Project (NSF Award #1925476)

Executive Sponsor(s): Andrew Palms
Project manager: Katarina Thomas
Status: At Risk
The NetBASILISK (NETwork Border At Scale Integrating and Leveraging Individual Security Components) project enables researchers and network engineers at the University of Michigan to introduce the next level of security and privacy protection scaled to the vast volume of generated research data. As attackers develop more sophisticated tools to acquire student and faculty private data,... Read more

New Immigration Management System (replace SEVIS)

Executive Sponsor(s): Jim Behm
Project manager: Mark Davis-Craig
Status: On Track
The International Center is implementing a cloud product, Terra Dotta, which will replace the M-Pathways Student and Exchange Visitor Information System (SEVIS) functionality. The new Terra Dotta software will include a student portal. Integrations for International Student Insurance and core SEVIS data will be required.

Online Placement Exam Simplification

Executive Sponsor(s): Jim Behm
Project manager: Amie Robison
Status: On Track
Simplify and update the existing online placement exam integration. The original integration was developed over 10 years ago, when the inputs came from scantron tests, which have been replaced mostly with Canvas online exams. At a minimum, the placement exam for Chemistry needs to be updated to reflect new polices and reduce the need the manual intervention.

Oracle Exadata Hardware Upgrade

Executive Sponsor(s): Vijayaraja Thiruvengadam
Project manager: Eric Brannon
Status: On Track
The Oracle Exadata Hardware in production is nearing the end of its useful life. This project will include the installation of the new hardware, migration of all databases to the new hardware, and decommissioning the old hardware.

Oracle Exadata Upgrade to Version 19.c

Executive Sponsor(s): Vijayaraja Thiruvengadam
Project manager: Earnest King
Status: On Track
Upgrade all databases on Exadata non-production (Administrative Services Building Data Center) and production (Michigan Academic Computing Center Data Center) to Oracle version 19.c. This is an in-place (on existing hardware) upgrade that does not involve any security, firewall or network changes, nor does it imply any database access changes.

PCI Gateway Project

Executive Sponsor(s): Andrew Palms
Project manager: Eric Brannon
Status: On Track
The ITS PCI Interstitial Page is a secure method for campus Merchants to process credit card payments from their eCommerce sites. It provides a secure path from their eCommerce sites, to their payment processor, passing through the ITS PCI Enclave via the ITS PCI Interstitial Page. It provides: 1. The Treasurers Office the ability to verify to U-Ms bank (Worldpay/FIS) a single secure method of... Read more

Peoplesoft Financials eProcurement Modernization

Executive Sponsor(s): Jim Behm
Project manager: Mallory Kwiatkowski
Status: At Risk
Peoplesoft is depricating their support for the current version of eProcurement as of 12/31/2021. As a result, we will be transitioning to their new supported standard over the next year. In conjunction with our business partners, we are taking this opportunity to retire customizations and implement delivered functionality. This will be a significant undertaking requiring revising business... Read more

Philo Retirement

Executive Sponsor(s): Andrew Palms
Project manager: Andy Rosenzweig
Status: On Track
Philo is an internet television service only available through campus internet connections. Due to low usage and increased maintenance costs, the university will retire the Philo service effective July 31, 2021.