Telephone

ITS provides Zoom Phone voicemail for those who have transitioned to Zoom Phone on all campuses, and Cisco Unity voicemail for those who have not transitioned to Zoom Phone.

U-M units can connect a physical fax machine using this service.

Zoom Phone is a downloadable softphone application that allows users to make and receive phone calls via the internet on mobile devices, laptops, and desktops.

We support over 9,000 Voice over Internet Protocol (VoIP) telephones on all three campuses, including desk phones, cordless sets, soft clients on computers and other devices.

We support traditional faculty & staff telephones providing high quality connections for teaching, learning, research, and work.

A softphone can run on a desktop, laptop, tablet, or smartphone, allowing you to use the campus data network to make calls.

Each cellular carrier owns, manages, and maintains their own networks. ITS has no ability to provide or improve cellular coverage directly, but we maintain cellular relations, encourage vendors to improve campus coverage whenever possible, and advertise new features like WiFi Calling for places where cellular coverage is inadequate.

We support over 45 university contact centers employing over 500 agents. ITS assists these centers with their main numbers, menu prompts, off-hour messaging, hold settings, queue messaging, and other services.

IP Fax Service is a web-based solution created by iFax Solutions that eliminates the need for a fax machine to send and receive faxes.