TeamDynamix (TDX) is a web-based platform that provides service management, asset management, and project management capabilities. TeamDynamix supports IT management and functions, and has capabilities that provide general customer support or management of non-IT functions, like facilities and human resources, too.

The U-M agreement with TeamDynamix provides for unlimited, enterprise licensing and robust multi-tenant capabilities. Under this model, ITS pays for enterprise user licenses and is the global administrator for the service.

TeamDynamix uses

  • Central ticketing repository and processing of user requests
  • Setting up workflow, tracking approvals, and assisting in automating processes
  • Delivering knowledge for supporting customers
  • Managing IT services:
    • Resolve incidents
    • Identify and solve problems
    • Handle changes to the computing environment
    • Manage IT assets and contracts
  • Project Portfolio Management (PPM):
    • Project classifications and reporting
    • Create and manage project plans (milestones, tasks, cardwall)
    • Status reporting
    • Team collaboration and task assignments
    • Resource management
    • Time tracking