The ITS Postmaster team is responsible for identifying, diagnosing, and appropriately responding to problems related to the delivery of electronic mail received by or sent from members of the U-M community.
The ITS Postmaster team does:
- Monitor email traffic to ensure the adequate performance of IT systems.
- Recommend action to prevent issues related to email delivery.
- Take action to resolve imminent threat to U-M IT systems.
The ITS Postmaster team does not:
- Mark email as spam.
- Block email.
- Control Google’s junk mail algorithm.
Problems Related to Email Delivery
|Type of problem||Examples||U-M Response|
|Inappropriate email etiquette by sending host||
||Such email messages are automatically blocked at U-M's primary mail gateway.|
|Concerns with email volume||
Such email messages are flagged for escalation and follow-up with the sender.
The ITS Postmaster may contact the sender and recommend action such as designating MCommunity group moderators.
|Concerns with message content||
Rude or offensive behavior, though inconsistent with the standards of civility that we hope would prevail on a university campus, sometimes falls within the legitimate exercise of freedom of speech and, when it does, may not be suppressed (SPG 601.01).
The ITS Postmaster team will not take action in these cases, but as a recipient of such email, you can:
To contact the ITS Postmaster team, contact the ITS Service Center, and the team will connect with you.