A Guide to U-M Technology Resources & Services
This is a short guide for faculty, staff, and researchers to many of the IT services and resources you have at your fingertips at the University of Michigan.
You automatically receive standard computing services, which includes email, printing allotments, online storage options, and more.
Get Technology Help
Contact the ITS Service Center for help with campus computing and information technology questions. Call 734-764-HELP (4357), chat or submit a help ticket online. The ITS Service Center can help with:
- Computing accounts
- Google Apps (G Suite) for Education
- Uniqnames and passwords
- Wolverine Access
- And much more
Connect to the Internet & U-M Network
MWireless is the most secure and fastest wireless network on campus and is available in most campus buildings. Use MSetup to register and connect most devices. Michigan Medicine provides a WiFi network in their locations.
Download and use the Virtual Private Network (VPN) software for an encrypted connection with accessing U-M networks from off-campus.
Computer Showcase & Tech Repair
Shop at the Computer Showcase!
Your one-stop-shop for computer sales, consulting, and tech repair! All students, faculty, and staff receive educational discounts.
Repair & Service for Personal Computers
Visit the Computer Showcase Support & Tech Repair for help with personally-owned computer software and hardware maintenance, including:
- Virus remediation and software troubleshooting.
- Software and hardware installations and upgrades.
- Data backups and transfers.
- Full warranty and out-of-warranty repairs for Apple, Dell, and HP computers.
Use Email, Calendar & Productivity Apps
Use Google Apps (G Suite for Education) like Gmail, Calender, Drive, Docs, Sheets, Slides, and Sites, in the classroom and in your research.*
* Some applications and collaborative tools in the G Suite do not comply with assistive technology standards. Do not require students to use them. Visit the Accessibility Resource page on the Google website for more information and alternatives.
Find People in MCommunity
The MCommunity Directory has contact information for all members of the U-M community. Use MCommunity to:
- Manage Your Profile in the MCommunity Directory.
- Create and Manage Groups that You Own in the MCommunity Directory.
Create Email Groups
Create groups in the MCommunity Directory to send email and share resources. These groups are synchronized to G Suite. Faculty on the Ann Arbor campus can create course groups for classes based on data in Wolverine Access.
Teleconference in BlueJeans
Use BlueJeans to collaborate with colleagues across campus or around the world. BlueJeans offers audio, video, and content sharing through desktop and mobile apps, and more.
MaizeLink: Click Less; Do More
- One-click access to the U-M tools and resources you use the most
- Relevant content based on your role listed in MCommunity
- Robust search capabilities within the U-M digital landscape
- A customizable individual experience
- Edit your personal and employment information.
- Sign up to receive UM Emergency Alerts.
- Register for university travel.
- View your project/grants financial status.
Stay Informed Through the Michigan App
Download the Michigan App to get the latest U-M news and events, find nearby bus stops and parking lots, search for campus buildings or people, receive UM Emergency Alerts, and more.
Everyday Computing Resources
Find the Right Storage
Choose the right storage option for your data.
- Traditional Online Storage—MiStorage and AFS Storage are two low-cost and full featured options for researchers and departments.
- Box—Unlimited storage to save, share, and discuss documents. Integrates with Canvas.
- Google Drive—Unlimited combined storage with U-M Google mail account.
Use Cloud Based Computing
- MiServer—A virtual environments with managed operating systems.
- MiDatabase—A virtual environments database hosting.
- M Cloud—External cloud services offered at U-M, including Amazon Web Services.
Campus Computing Sites & Resources
Visit a Campus Computing Site
Campus Computing Sites have more than 2,000 Windows and Mac machines, monitors/displays, laser printers, scanners, and instructional and training materials. All Sites (excluding most of the cyberstations) provide black and white laser printing, and several provide color or large format printing.
- 17 Sites on Central Campus
- 4 Sites on North Campus
- 100+ cyberstation locations in study lounges, dining areas, collaboration, and social spaces.
Get Accessibility Help
The James Edward Knox Center Adaptive Technology Computing Site (ATCS) specializes in hardware and software that meets needs of people with temporary or permanent disabilities. The Knox Center is available on a walk-in basis during the same hours as the Shapiro Library. To set up a consultation appointment or to ask questions, email email@example.com or call 734-936-3794.
The assistive software available at the Knox Center is also on the computers in the Campus Computing Sites.
Use MPrint to send documents to any networked Campus Computing Sites printer from any computer. Visit the MPrint website for a directory of printers and print-only computers on campus.
Access Sites Software Remotely Through Virtual Sites
Use Virtual Sites to remotely access Campus Computing Sites Windows software from your own device. Services are available 24 hours a day, 7 days a week.
In the Faculty Center, you may:
- Submit textbook orders and other materials to bookstores and publish required items on the Student Business page.
- View, print, or download class rosters, and send emails and attachments to students.
- Enter, review, and submit grades.
- Assign proxies to view class rosters, enter and approve grades.
- Edit class evaluation questions and view evaluation results.
Create Course Sites with Canvas
Canvas offers multiple features for teaching and learning in a flexible and robust environment. Create content and assignments, prepare your course homepage, and publish the site for students to view. Instructors commonly praise the Canvas SpeedGrader, Modules, and Assignments.
Need help? Hands-on workshops, self-paced tutorials and online support guides are available to help you create, configure, and use your Canvas site.
Project & Grant Award Management
Submit Research Proposals & Regulatory Compliance Applications
Visit the eResearch website to learn about research proposals and regulatory processes, and how to review and complete project/grant award submissions.
Create Research Project & Grant Reports
M-Reports on Maizelink or Wolverine Access provides university management and research leaders with an accessible, easy-to-use, web-based reporting method that facilitates easy analysis of management data to enhance data-driven decisions.
M-Reports' customizable interface includes:
- Alerts, metrics, and personalized reports based on your user profile, preferences, and role-based security.
- Guided analysis on specific content with links that drill-down to associated detail.
- Report data sourced from multiple databases, including M-Pathways, U-M Data Warehouse, and unit systems.
- Content developed and published by ITS and university units.
Review Post-Award Financial Balances
Use M-Reports to view the up-to-date financial status for your project/grants from the Research or Fin Mgmt (Financial Management) tab.
Resources for Research Computing
Maintain & Use Research Data
- Participate in U-M's research cyberinfrastructure and shared high-performance computing (HPC) cluster called Great Lakes.
- Turbo Research Storage is designed to be secure and moves data at speeds up to 160 Gbps.
- Data Den Archive provides massive (20PB+) shareable storage for large volume research data that does not need peek performance.
- Yottabyte Research Cloud provides a secure enclave service for working with our most sensitive data types.
Use High-Speed Network Connections
Michigan Lambda Rail (MiLR) is a high-speed research network allowing U-M to connect to other research and educational institutions at speeds up to 100 Gbps.
Perform Statistical or Other Complex Computation
Use the Login Pool, a shared pool of Linux machines with pre-installed software, including Pine, vi, compilers, and SSH.
Use the ITS Statistics and Computation Service, a set of Linux-based servers for computationally intensive or long-running programs. Advanced statistical and mathematical software is available.
Keep Data Safe with DUO
Using Duo two-factor authentication protects university resources and your personal and financial data. All faculty, staff, sponsored affiliates, and student employees are required to use Duo to access U-M resources located behind Weblogin. A university wide campaign begins this fall encouraging every student to start using Duo before the January 29, 2020 requirement date.
Practice Safe Computing
- Backup Your Data—Review your choices for backing up data on PC desktops, laptops, and servers.
- Use Anti-Virus Software—Download university-approved, free anti-virus software to securely connect to the U-M computing environment and the Internet.
- Secure Data on Mobile Devices—Learn tips to protect sensitive personal information and keep your data out of the wrong hands in case of loss or theft.
- Secure Data Before Traveling—Check out the data security tips before traveling or conducting field research.
Report online abuse, harassment, or suspicious email: Contact the university’s User Advocate via the ITS Service Center.
Securely Manage Sensitive Institutional Data
Use U-M's Sensitive Data Guide to make informed decisions about managing sensitive institutional data. This tool recommends secure and compliant services available on the UM-Ann Arbor campus.