UMICH Tech Guide

Umich Tech Guide - Your guide to technology on campus

ITS Welcomes You to Michigan

Who is ITS? Information and Technology Services (ITS) is your campus IT provider. We have all your tech needs covered, from registering for classes and course work in Canvas to email, WiFi, Wolverine Access, and videoconferencing. As a member of the U-M community, you automatically receive standard computing services, which includes email, printing allotments, online storage options and more. The UMICH Tech Guide is a short introduction to those and many of the other technology services and resources available to undergraduate and graduate students while at Michigan.

Campus Computing Sites

Campus Computing Sites (or "Sites") have more than 2,000 Windows and Mac machines, laser printers, scanners, and hundreds of learning, creative, and productivity software resources. Full service and many mixed service Sites provide black-and-white laser printing, and several provide color or large format printing.

Find a Sites Location
Sites computers and print-only stations are located in convenient locations around campus. View the map of the Campus Computing Sites for the software and printing options available at each location.

  • 50 full service Sites, classrooms, and labs across North and Central Campus
  • 100+ additional computing and printing locations can be found around campus in study lounges, learning centers, dining areas, collaborative, and social spaces and more

Knox Center Adaptive Technology Computing Site
Shapiro Library
734-936-3794

The Knox Center specializes in hardware and software that meet the needs of people with temporary or permanent disabilities.

Virtual Sites
Access software on Campus Computing Sites Windows workstations from any Mac or Windows computer with an internet connection. The service is available 24 hours a day, 7 days a week.

AppsAnywhere
Download ready-to-run university-provided software to your personal Windows device.

MPrint
Use MPrint to send documents to any Campus Computing Sites printer from any computer or mobile device. You can use Follow Me to store your document for 24 hours in a virtual queue. When you are near a Follow Me printer, log in with the MPrint app or your Mcard to release your document to the printer. Visit MPrint online for a directory of printers and computers on campus.

Technology Resources

Tech Shop
Michigan Union & Pierpont Commons

techshop@umich.edu
734-647-2537
Purchase computers, tablets, and other essential tech accessories at great academic prices. Browse the product catalog online or visit one of our two locations.

Tech Consulting
Get help with standard computing services and Sites-related computing questions.
Locations:

Tech Repair
Tech Shop Locations
(Michigan Union & Pierpont Commons): 734-647-2537
Tech Repair can help with:

  • Virus remediation and software troubleshooting
  • Software and hardware installations and upgrades
  • Data backups and transfers
  • Full warranty and out-of-warranty repairs for Apple, Dell, Microsoft, and HP computers

Technology Support for U-M Housing Residents

ResComp provides the necessary tools and resources for residents to successfully use technology in the residence halls.

Community Learning Centers (CLCs)
Study in comfortable community areas equipped with computer workstations. Located in each residence hall, these common areas are designed for group work and individual study.

Get Help

ITS Service Center
Chat: chatsupport.it.umich.edu
Call: 734-764-HELP (4357)

For assistance or help with ALL your campus computing and technology questions, including:

  • MWireless
  • Canvas
  • Wolverine Access
  • Computing accounts
  • Uniqname and password
  • Billing inquiries
  • Much more!

Stay Informed

Follow @umichTECH on Twitter for the latest technology tips for the U-M community and visit the ITS Service Status site for updates on the health and availability of university IT services.

Online Resources & Services

Remote Resource Guide
A collection of technology resources to help bring your university work with you when connecting from anywhere in the world.

Collaboration & Productivity Tools

  • Canvas — Keep track of your academic life with U-M's learning management system.
  • Google Workspace for Education — Email, Calendar, Drive, and 40+ additional collaborative apps.
  • Adobe Creative Cloud — Download and start using Adobe apps to create what you need.
  • Dropbox — Cloud file storage that provides automatic backup and is readily accessible from any device.
  • Microsoft Office 365 — Download and online access to Word, Excel, PowerPoint, OneDrive, and other Microsoft apps.

Videoconferencing
Use Zoom, Google Meet, or Microsoft Teams to host virtual meetings and classrooms with live video, audio, and content sharing from most devices. The Videoconferencing Tool Comparison Guide can help you decide which is right for you.

Wolverine Access
Wolverine Access serves as a gateway to many university systems and resources. Use it to discover campus resources and customize your landing page for one-click access to your grades, class schedule, and Canvas course pages.

  • Register for classes, view schedules, transcripts, and financial aid information.
  • Edit your personal and employment information.
  • Update your UM Emergency Alert preferences.
  • Create a Friend Account to share financial aid, billing, and more with parents and others.

Michigan App
Look up class schedules, check the Magic Bus schedule, stay in touch with the latest U-M news and events, and much more. The Michigan App is available in the Apple App Store and Google Play.

LinkedIn Learning
Access an on-demand learning platform with training resources regarding business, technology, and creative skills.

  • Over 15,000 engaging, on-demand courses taught by recognized industry experts.
  • Follow a pre-designed learning paths to gain a full understanding of a topic.
  • Find personalized recommendations based on your experience and interests.

MCommunity
Use the MCommunity directory to find contact information and more for all members of the U-M community. Visit MCommunity to:

  • Update your directory profile.
  • Forward your U-M email to a different address.
  • Create and manage email groups.

Safe Computing

Visit the Safe Computing website for security and privacy best practices to protect your computer, mobile devices, data, and your identity.

WiFi

  • Connect to MWireless for the fastest, most secure WiFi on campus, available in most university buildings, residence halls, and on the central campus Diag.
  • Use the UMVPN to connect to university resources that require a university network when you are off-campus.
  • eduroam is available to students, faculty, and staff when visiting other universities and colleges and should be configured through MSetup before visiting other institutions.
  • Use MSetup to configure your devices for MWireless and eduroam.
  • Visitors to campus can use MGuest, a limited WiFi network that does not require a uniqname and password.
  • Residence halls have both MWireless and ethernet connections available. Check out the ResComp website or Northwood Net website for more information and to find out what supplies you'll need to connect.

Be a Good WiFi Citizen

  • Avoid using personal devices like WiFi routers and printer that broadcast their own network. Such items degrade the shared campus network.
  • Use a wired connection when possible. Wired connections are always faster than WiFi connections. Using a wired connection frees up space on campus
    WiFi networks for others who need it.