UMICH Tech Guide

Umich Tech Guide - Your guide to technology on campus

ITS Welcomes You to Michigan

Who is ITS? Information and Technology Services (ITS) is your campus IT provider. We have all your tech needs covered, from registering for classes and course work in Canvas to email, WiFi, Wolverine Access, and videoconferencing. As a member of the U-M community, you automatically receive standard computing services, which includes email, printing allotments, online storage options and more. The UMICH Tech Guide is a short guide to those and many of the other technology services and resources available to undergraduate and graduate students while at Michigan.

Campus Computing Sites

Campus Computing Sites (or "Sites") have more than 2,000 Windows and Mac machines, laser printers, scanners, and hundreds of learning, creative and productivity software resources. Full Service and many Mixed Service Sites provide black-and-white laser printing, and several provide color or large format printing.

Find a Sites Location
Sites computers and print-only stations are located in convenient locations around campus. View the map of the Campus Computing Sites to see the software, and printing options are available at each location.

  • 50 full service Sites, classrooms and labs across North and Central Campus
  • 100+ additional computing and printing locations can be found around campus in study lounges, learning centers, dining areas, collaborative and social spaces and more

Knox Center Adaptive Technology Computing Site
Shapiro Library
734-936-3794

Specializes in hardware and software that meets the needs of people with temporary or permanent disabilities.

Virtual Sites
Access software on Campus Computing Sites Windows workstations from any Mac or Windows computer with an internet connection. The service is available 24 hours a day, 7 days a week.

AppsAnywhere
Download ready-to-run campus-provided software to your personal Windows device.

MPrint
Use MPrint to send documents to any networked Campus Computing Sites printer from any computer or mobile device! Visit MPrint online for a directory of printers and computers on campus.

Technology Resources

Computer Showcase
Michigan Union & Pierpont Commons

computer.showcase@umich.edu
734-647-2537
Shop for computers, tablets, software and other essential tech accessories at great academic prices. Browse the product catalog online or visit one of our two locations.

Tech Consulting
Get help with standard computing services and Sites-related computing questions.
Locations:

Tech Repair
Computer Showcase stores
(Michigan Union & Pierpont Commons): 734-647-2537
Tech Repair can help with:

  • Virus remediation and software troubleshooting
  • Software and hardware installations and upgrades
  • Data backups and transfers
  • Full warranty and out-of-warranty repairs for Apple, Dell and HP computers

Technology Support for U-M Housing Residents

ResComp provides the necessary tools and resources for residents to successfully use technology in the residence halls.

Community Learning Centers (CLCs)
Study in comfortable community areas equipped with computer workstations. Located in each residence hall, these common areas are designed for group work and individual study.

Get Help

ITS Service Center
Chat: chatsupport.it.umich.edu
Call: 734-764-HELP (4357)

For assistance or help with ALL your campus computing and technology questions, including:

  • MWireless
  • Canvas
  • Wolverine Access
  • Computing accounts
  • Uniqname and password
  • Billing inquiries
  • Much more!

Online Resources & Services

Remote Resource Guide
A collection of technology resources that helps bring your university work with you when connecting from anywhere in the world.

Collaboration & Productivity Tools

  • Canvas — Keep track of your academic life with U-M's learning management system.
  • G Suite for Education — Email, Calendar, Drive, and 40+ additional collaborative apps.
  • Box Cloud Storage — Cloud storage to share and discuss documents online.
  • Microsoft Office 365 — Download & online access: Word, Excel, PowerPoint, OneDrive and other Microsoft apps.

Videoconferencing
Use BlueJeans, Zoom, or Google Meet to host virtual meetings and classrooms with live video, audio, and content sharing from most devices. The Videoconferencing Tool Comparison Guide can help you decide which is right for you.

Wolverine Access
Wolverine Access serves as a gateway to many university systems and resources. Try out the new Wolverine Access to discover campus resources and experience one-click access to your grades, class schedule, and Canvas course pages from your customized landing page.

Michigan App & Mobile Apps Center
Look up class schedules, check the Magic Bus schedule, stay in touch with the latest U-M news and events, and much more! The Michigan App is available in the Apple App Store and Google Play.

MCommunity
Use the MCommunity online directory to find contact information and more for all members of the U-M community. Visit MCommunity to:

  • Update your directory profile.
  • Forward your U-M email to a different address.
  • Create and manage email groups.

Safe Computing

Visit the Safe Computing website for security best practices to protect your computer, mobile devices, data, and your identity.

WiFi

  • Connect to MWireless for the fastest, most secure WiFi on campus, available in most university buildings and residence halls and on the Diag.
  • eduroam is available to students, faculty and staff when visiting other universities and colleges. Eduroam provides the same speed, access, and security, while supporting older devices not capable of connecting to MWireless.
  • Use MSetup to configure your devices for MWireless and eduroam.
  • Visitors to campus can use MGuest, a limited WiFi network that does not require a uniqname and password.
  • Residence halls have both MWireless and ethernet connections available. Check out the ResComp website or Northwood Net website for more information and to find out what supplies you'll need to connect.

Be a Good WiFi Citizen

  • Avoid using personal devices like WiFi routers and printer that broadcast their own network. Such items degrade the shared campus network.
  • Use a wired connection when possible. Wired connections are always faster than WiFi connections. Using a wired connection frees up space on campus
    WiFi networks for others who need it.