See more remote resources for connecting from home.
- Get help: Contact the ITS Service Center by chat, phone or email. Please also reach out to your school, college, or unit's IT professionals for additional information or questions that are specific to your department.
Remote resources on the Ann Arbor campus
- Download the ResponsiBLUE mobile app: Check yourself for COVID-19 symptoms before entering U-M facilities by answering a brief set of questions using ResponsiBLUE, U-M’s daily symptom checker tool. The tool is a mobile app and an accessible mobile-friendly website that offers advice on where to seek care if you are not well. Learn more about ResponsiBLUE.
- Reserve Study Space: Study Spaces at U-M is a tool designed to help you find and reserve a designated study space, computer station, space for you to take a remote class, or just a dedicated quiet touchdown spot between classes. Explore what’s available and where.
- Find WiFi-enabled outdoor workspaces: MWireless is available in the Diag and the North Campus Grove. Limited WiFi coverage is available north of the bus stop in parking lot NC90 off Baxter Road, and in the parking lot north of the Walgreen Center. See the WiFi coverage map for all university WiFi locations.
- Locate a printer for touchless printing: Download the MPrint Mobile app or the MPrint website for safe, touchless printing. Use the MPrint app or site to upload documents to the virtual "Follow Me" queue to release and pick up when you arrive at the printing site. Find a printing location, learn more about the MPrint Mobile App and printing at campus computing locations.
- Cover your personal tech needs:
- Tech Shop: Order online and pick up your order at the door of the Tech Shop’s Michigan Union store entrance.
- Tech Repair: Make an appointment to drop off your computer hardware for repair. Walk-in service is not available.
- Tech Consulting: Make an appointment at the Tech Shop for no-cost appointments for personally-owned devices to help you solve issues, find resources, and diagnose problems. Drop-in support for quick questions is available at the Angell Hall Computing site. (For university-owned devices, seek support from your unit’s IT group or Neighborhood IT for MiWorkspace-supported computers.)
Resources for working remote
- Prepare your location: Whether you plan to use a university computer or a personal computer, test connecting to the resources you need at home in advance.
- Take steps to secure your personal devices and home wireless network.
- Learn ways you can Improve Your Home Internet.
- UHR provides tips for ergonomics for the home office.
- Set a preferred contact method: Update your MCommunity profile Notice to let classmates and colleagues know how to reach you while you work remotely. Edit the Viewable By menu to choose who can see the information.
- Review two-factor authentication preferences: Update your Duo settings to accommodate working remotely. For example, if you currently opt to use a landline phone, you may wish to add a mobile phone number as an option.
- Determine if you need the U-M Virtual Private Network (VPN): Use the UMVPN to connect to university resources that require a university network when you are off-campus. Learn how to set up and use the VPN on personal devices and unit-managed university devices or how to use the pre-configured VPN on MiWorkspace Macs. (MiWorkspace Windows computers do not need to use VPN when off campus.)
Unless necessary, please use the UMVPN - Only U-M Traffic option, or UMICH VPN (tunnel only U-M activity) on a MiWorkspace Mac when working from home.
Use university-provided online tools
- Learn about videoconferencing options: Choose from three videoconferencing services to stay in touch. Each offers different features for connecting and collaborating with individuals and teams remotely.
- Zoom: Get started with Zoom. Zoom is a feature-rich and accessible videoconferencing service that includes options for online meetings, chat rooms, webinars, and mobile collaboration. (Consider securing your Zoom meetings to prevent disruptions.)
- Microsoft Teams: Get started with Microsoft Teams. Microsoft Teams is a communication and collaboration platform that incorporates a feature set similar to that of Zoom at U-M, Google Meet, and other products offering videoconferencing, chat, and application integration. Microsoft Teams is FERPA-compliant, but not HIPAA-compliant.
- Google Meet: Learn more about Google Meet, now with expanded features through September 30 to accommodate remote work.
For more information, see:
- Hybrid meeting tips
- Videoconferencing Tool Comparison chart
- Videoconfrencing best practices,
- Videoconferencing privacy and recording privacy concerns
For training opportunities, see:
- The Zoom Training page to learn more about what’s covered and see recordings of previous training. See the ITS training schedule for upcoming Zoom at U-M workshops. Previous session recordings are also available.
- Zoom also hosts free and interactive live training webinars daily. See Live Training Webinars to register for a live webinar.
- Training for Microsoft Teams is available to faculty and staff.
- Store data in the cloud with Dropbox at U-M: Dropbox at U-M is a cloud file storage option that provides automatic back-up and is readily accessible from any device. Learn more and get started with Dropbox.
U-M's agreement with Dropbox permitting its use to store protected health information (PHI) regulated by HIPAA. See the Sensitive Data Guide for more.
Find other storage options to meet your needs in the Data Storage Finder.
- Find and use university-provided software: Visit the U-M Software Directory to search a library of software titles and packages available to faculty, staff, and students across all three campuses and Michigan Medicine.
- Adobe Creative Cloud — All Adobe Creative Cloud apps are available to students, faculty, and staff. Download and start using what you need to create images, graphics, publications, videos, animations, web and mobile experiences, and more. Get started with Adobe Creative Cloud.
- Microsoft Office 365 at U-M — Includes popular titles including Word, Excel, and PowerPoint and can be installed on personal devices. Available to active students, faculty, and staff. Get started with Microsoft Office 365 at U-M.
- MATLAB — MathWorks products, including MATLAB, Simulink, and 26 other products and toolkits, are available to students, faculty, and staff at no cost. Get started with MATLAB.
Best practices to keep top-of-mind
- Protect yourself and the U: See the IT Security When Working Remotely page for what you can do to protect university and personal information when working from off-campus.
- Digital accessibility: Be aware that some online resources and tools are not accessible by everyone. Please be patient and understanding with students, classmates, and colleagues. Contact firstname.lastname@example.org to report barriers or get assistance with proactive remediation. Learn about digital accessibility.
- Stay informed: Follow @umichTECH for the latest technology tips for the U-M community and visit the ITS Service Status site for updates on the health and availability of university IT services.