ITS Organizational Development

The ITS Organizational Development team offers practical, evidence-based learning opportunities for colleagues across the University of Michigan. Our courses support professional growth, leadership development, communication, collaboration, team effectiveness, and organizational change. Whether you are building an individual skill or strengthening your team, we invite you to explore the catalog and find a learning opportunity that supports your goals.

Attendance Policy: Multi-day courses require attendance at all scheduled sessions, as content builds from one day to the next. If you anticipate or experience an absence, notify the course facilitator as soon as possible. Missing sessions, arriving late, or leaving early may impact course completion or credit, and make-up options are limited and not guaranteed.

Browse the course catalog and find an opportunity that supports your growth. 

  • Communication word cloud

    Communication Styles in the Workplace: Straight Talk®

    • Virtual Instructor Led Training
    Straight Talk® is a communication framework that helps individuals better understand how they communicate, how others may communicate differently, and how to adapt their approach to build more effective workplace relationships.

  • Crucial Conversations for Accountability

    Crucial Conversations for Accountability

    • Virtual Instructor Led Training
    Turn difficult conversations into opportunities for clarity, trust, and growth. In this course, you’ll develop nine practical skills for addressing performance concerns, setting clear expectations, strengthening reliability, and responding to recurring inconsistencies.

  • Crucial Influence

    Crucial Influence

    • Virtual Instructor Led Training
    Create meaningful, lasting change by understanding what truly shapes behavior. Grounded in 50 years of social science research, Crucial Influence introduces the Six Sources of Influence model, a practical framework for identifying the personal, social, and structural factors that affect behavior.

  • Giving & Receiving Feedback

    Giving & Receiving Feedback

    • In-Person Instructor Led Training
    • Virtual Instructor Led Training
    Feedback is essential to learning, development, and continued growth—so why can it be so difficult to give and receive feedback effectively? This interactive session explores common barriers to productive feedback and introduces practical strategies for approaching feedback with greater confidence and openness.

  • Humble Inquiry Primer

    Humble Inquiry: Building Trust Through Curiosity

    • Virtual Instructor Led Training
    Every conversation is an opportunity to better understand the people we work with and the needs we support. Asking thoughtful questions can help us move beyond assumptions, uncover what is really needed, and create space for shared understanding and learning.

  • Organizational Change Management Essentials

    OCM 1: Organizational Change Management Essentials

    • Virtual Instructor Led Training
    Change happens across every organization and each of us plays a role in helping it succeed. This course introduces the fundamentals of organizational change management (OCM) and explores how intentional change practices can help individuals and organizations navigate transitions more effectively.

  • Organizational Change Management Application

    OCM 2: Organizational Change Management Application

    • Virtual Instructor Led Training
    Successful change requires more than understanding why change happens; it requires knowing how to support people throughout the change process. Building on the fundamentals introduced in Organizational Change Management Essentials (OCM 1), this course takes a deeper look at U-M’s 7-Stage Change Model and how it can be used to navigate and support organizational change.

  • Organizational Change Management Practice

    OCM 3: Organizational Change Management Practice

    • Virtual Instructor Led Training
    OCM Level 3 is an application-based course that gives participants the opportunity to put the knowledge and skills developed in previous OCM courses into practice. Through a realistic, immersive scenario, participants step into the role of a change lead and apply the U-M 7-Stage Change Model to guide a change initiative from understanding the need for change through implementation and sustainment.

  • Radical Candor

    Radical Candor: Challenge Directly & Care Personally

    • In-Person Instructor Led Training
    • Virtual Instructor Led Training
    Giving feedback can be challenging. We want to be honest and direct while also maintaining strong relationships and creating an environment where people feel respected and supported. Radical Candor provides a practical framework for balancing care and candor to make feedback conversations more effective.