In support of helping units navigate the new hybrid semester and increased reliance on virtual events, Neighborhood IT staff will provide assistance with unit-sponsored events held fully or partially in Zoom. MiWorkspace is committed to providing outstanding customer service in the partnership with our units.
The Neighborhood IT team is available to assist with unit-sponsored events. Please provide at minimum three business days’ notice for events held during business hours; and minimum six business days’ notice for after-hours or weekend events to ensure staff availability.
Request Neighborhood IT support for a unit-sponsored event.
On-campus Events
MiWorkspace provides:
- staffing to deliver loaner IT equipment as requested, setup IT equipment ensuring operation at the start of the event, and remove IT equipment at the end of the event at no cost. (deliver, set, strike).
- on-call technical assistance during the event itself at no cost.
- onsite staffing for the duration of the event for additional fee.
- after-hours or weekend events support for additional fee.
MiWorkspace does not provide host services, provide or operate stand-alone sound reinforcement or A/V equipment.
Virtual Events
MiWorkspace provides:
- technical assistance to the event host in deciding whether a Zoom meeting or webinar is right for the event.
- an overview of Zoom event settings with the host to ensure security and intended guest experience objectives are met.
- technology support during a brief test event (up to 15 minutes) as necessary.
- best practices and self-help documentation for meeting management.
- staff to provide technology support for the duration of the event for an additional fee.
MiWorkspace support for virtual events is focused on Zoom. While limited support is available for Google Meet, Neighborhood IT staff are fully trained in Zoom to ensure the most robust support provided to the broadest audience.
Note: U-M Zoom Rooms is not included in the scope of NIT Zoom support.