Departments

Administration & Operations

ITS Administration & Operations equips and mobilizes ITS to achieve its mission. The team supports ITS staff and the university community through its functions in finance, procurement, human resource, facilities, workforce development, project management, and communication. Each of these teams help ITS operate smoothly.

  • Community Programs Outreach ensures we have well-coordinated and engaging student internships and diversity, equity, and inclusion programs.
  • Contract Management & Purchasing manages aspects of contract protection and high vendor/partner performance.
  • Facilities oversees the physical maintenance and renovations of the building where ITS staff work.
  • Finance oversees the ITS budget and compensation budgeting and forecasting.
  • Human Resources administers employment, compensation, staff, and union relations and provides consultative services to management and ITS staff.
  • Marketing & Communications partners with ITS leaders and staff, and the Office of the VPIT-CIO to develop effective communications, marketing, branding/design, and public affairs strategies.
  • Organizational Development enhances staff effectiveness through career and professional development, as well as organizational change management initiatives. The OD team collaborates with individuals, groups and teams to foster a culture of continuous improvement and growth, aligning with ITS's mission and goals.

Advanced Research Computing

ARC is a research-focused IT group that provides access to and support for advanced computing resources. It facilitates new and more powerful approaches to research challenges in physics, linguistics, engineering, artificial intelligence, medicine, and more. ARC is responsible for implementing the overall strategy of research computing infrastructure.

  • Data Science Consulting including software, AI model, and customized training and development.
  • Federal and External Awards: Provides consultation, letters, and direct staff support on faculty awards.
  • High Performance Computing: Consists of three primary platforms—Great Lakes, for open science, Armis2, for PHI and other protected data, and Lighthouse, which allows researchers to place their own hardware within the ARC HPC Slurm environment.
  • Liaise Between Researchers and National Providers: Offering services such as networking monitoring and identity integration.
  • Research Mission: Advocates to other IT providers and is a research-focused IT group on scalable services. Provides communication across unit and lab-level sources.
  • Secure Enclave Service for highly regulated data including PHI, Controlled Unclassified Information or others governed by NIST 800-171
  • Sensitive Data Support: Provides many services that are approved by Michigan Medicine to support HIPAA/PHI classified data on systems beyond the Secure Enclave Service

Data Science Practice

  • Business Intelligence Tools – Designs and promotes new reporting and analytical capabilities:
  • BI and Data Analytics Training & Consulting: Educate and support a wide range of campus administrators in best practices for reporting, analysis, and data visualization.
  • Data Architecture: Data models, data mappings, and comprehensive data architecture design to provide the best solutions for each specific type of data.
  • Data Concierge Service: Streamline and ease requests for access to institutional data.
  • Data Integration/Data Delivery: Provides data foundation for all reporting requirements of the university community by managing the Enterprise Data Warehouse using the ETL tools, such as Informatica Cloud and SQL Server Integration Services.

  • API Directory: An enterprise service that offers access to repositories with institutional data from various domains, including U-M's teaching and learning, research, administration, student information, finance, and human capital management.

Enterprise Application Services

Enterprise Application Services at U-M is dedicated to managing the enterprise applications that underpin the business operations of all U-M campuses and Michigan Medicine. The primary focus is on meeting the current and future needs of the university community through robust, scalable, and efficient technology solutions. EAS capabilities include:

  • Application Infrastructure & Operations: This team is responsible for building and managing the infrastructure, data, and process integrations that support our campus enterprise systems.
  • Communications & Marketing Systems: EAS manages systems like Document Imaging and Digital Asset Management to support cross-campus needs in managing communications and marketing initiatives.
  • Customer Relationship Management (Salesforce): Our centralized Salesforce environment consolidates data from various sources into a single platform, providing a comprehensive view of stakeholders—including students, alumni, faculty, and partners and provides automation to leverage data to optimize interactions and relationships.
  • Development and Alumni Relationship Tool: The DART system manages data and analytics essential for university fundraising efforts. This tool is pivotal for alumni and donor engagement.
  • Financials & Physical Resources System: The FIN services streamline and efficiently support the university's business operations, ensuring robust financial management, resource allocation and supply chain management.
  • Human Capital Management: HCM services are employed to manage comprehensive employee information across U-M, supporting HR processes and employee lifecycle management, along with the staff learning management system (My LINC).
  • Mobile and Web Application Development: EAS supports the development and delivery of web and mobile applications such as the Michigan App and VaxViewer, ensuring accessibility across all platforms.
  • Performance Support: Provides organizational change management, training, communications, and documentation for projects and systems, assisting students, faculty, and staff in understanding and preparing for EAS system changes and new functionality.
  • Research Administration Systems (eResearch): The eResearch systems aid U-M researchers and staff in managing proposal submissions, award management, compliance for human subjects, biosafety, animals, controlled substances, conflict of interest, and research business operations.
  • Student Administration: The suite of SA services are utilized to manage comprehensive student information at U-M, directly supporting the academic environment. This includes overseeing processes related to enrollment, curriculum, financial aid, and campus health.

Information Assurance

Information Assurance oversees IT security at U-M and strives to proactively mitigate IT security risks in partnership with U-M’s three academic campuses and Michigan Medicine. IA takes a risk-based approach to securing the university’s sensitive information assets that enable teaching, learning, research, and healthcare. Key capabilities include:

  • Compliance support: Collaborates with numerous U-M stakeholders on U-M compliance with laws and regulations such as HIPAA and others (CUI, FISMA).
  • Incident response and threat intelligence: Coordinates and manages serious IT security incidents and facilitates a Big Ten Academic Alliance collaborative threat intelligence sharing repository.
  • IT security operations: Unit-level security consulting and advising for most units on the Ann Arbor and Dearborn campuses.
  • Network security (in partnership with the Infrastructure network team)
  • Risk assessment: Provides services for the Ann Arbor campus and standardized assessment tools for all U-M.
  • University-wide education: Ongoing awareness training for faculty, staff, and students, in coordination with OVPIT-CIO Privacy and Public Affairs.
  • Vulnerability management: Conducts penetration tests, ethical hacks, sensitive data scans, and additional scans to prevent attacker exploitations.

Infrastructure

Infrastructure provides foundational communications systems and data centers to U-M. The Infrastructure team supports:

  • Cellular on Campus supporting cell coverage enhancements.
  • Contact Centers supporting the design, build and maintenance of the contact centers.
  • Data Centers hosting research, teaching, clinical and administrative compute and storage systems.
  • Emergency Telephones
  • Information Systems providing ordering and billing systems.
  • Fiber Optic infrastructure for use by all of U-M
  • Networks connecting the universities’ digital devices to each other and to the rest of the world.
  • Service Order including engineering, designing, and installing all of the systems listed here across all campus units.
  • Telephone systems for university business.
  • Television & Streaming presenting entertainment and live content.

Support Services & Emerging Technologies

Support Services & Emerging Technologies provides essential entry points into Information and Technology Services (ITS), offering comprehensive support for the everyday technology needs of the U-M community. Support Services adds value by delivering and maintaining scalable technology solutions used across the university.

  • The Emerging Technology team leads our development and exploration of emerging technology platforms to help shape the future of the university.

  • Identity and Access Management: Connects U-M to services and resources, provides identity information to manage access, enable collaboration, and facilitate the management of digital identities, authentication, accounts, and passwords.

  • ITS Accessibility provides tools, knowledge, and support services that allow U-M to deliver digital accessibility and equitable access for people with disabilities. We are a team with expertise in accessibility standards, design best practices, assistive technology, accessibility testing, disability experience, and more. We work collaboratively and individually to implement solutions and manage services that meet the evolving needs of U-M, and to respond to user requests and issues related to accessibility.

  • Support Services is made up of several key teams: The ITS Service Center, Emerging Technology, End User Services, Service Support,, Customer Advocacy Management, and Campus Tech. Together these teams deliver multiple campus-facing lines of business and support all ITS services through chat, email, phone, and walk-up service.

  • Support Services serves faculty, staff, and students of the Ann Arbor, Dearborn, and Flint campuses, as well as Michigan Medicine, and thousands of other community members who are supported as they interact with university systems.

  • Many Support Services staff work in the units they serve. They regularly attend unit staff events and meetings, and interact with faculty members daily.

System Operations

Teaching & Learning

The ITS Teaching & Learning team develops, integrates, and supports enterprise-scale academic technology services for the university. The team collaborates with academic and administrative units and offers four major service areas to the university:

  • Academic Advising: Provides academic advisors across campus with support for advisors’ engagement with students.
  • Instructional Support: Delivers workshops on a variety of topics to the teaching and learning community, curates websites and other repositories of resources, and provides consulting to small groups, departments and individual instructors upon request.
  • Learning Analytics and Data Services: Provides infrastructure and service to support learning analytics applications and learning science research.
  • Learning Management: Manages Canvas as the core learning management system, along with integrated 3rd party learning applications, and provides support, training, and outreach to faculty, students, and staff.

T&L has a long history of innovation and leadership within its field:

  • Leading the adoption of private and public cloud infrastructure.
  • First ITS group to run a production service in Amazon Web Services and to implement a learning analytics service on the Google Cloud Platform.
  • Instrumented multiple learning applications from campus partners and developed a prototype Learning Record Store for capturing and storing Caliper learning events.
  • Actively developing skills in data science and visualization to support collaborations with campus innovators.

Office of the VP for Information Technology & Chief Information Officer

  • Privacy and Faculty Affairs
  • The Project Management Office facilitates the successful completion of IT projects and is responsible for supporting ITS service owners with the development and operation of campus services.
  • Strategy and Planning helps ITS and U-M anticipate future technology needs, and changes and formulate strategic objectives to accommodate those changes. Working with ITS leadership and ITS service owners, ITS Strategy & Planning provides university-wide support to the Office of the VPIT-CIO through the creation and maintenance of U-M’s IT governance, data governance, enterprise architecture, and supports Michigan IT program activities.