Customer Relations

The Customer Relations team members act as liaisons between campus units and Information and Technology Services. We visit campus units across the entire U-M community to inform them, to learn about their business requirements and priorities, and to advocate for their technology needs. Our focus is on building relationships that provide both the campus units and ITS with better communication and closer partnership by connecting campus units with the appropriate technology resources.

We regularly meet with leadership from the campus units as well as ITS and other technology groups to address:

  • What's new and changing with campus IT services and projects?
  • How can technology help address long-term strategic goals as well as support current challenges?
  • How are the CIO and ITS doing in meeting the needs of the units with our current and planned IT services?

We work to understand the needs, challenges, and concerns of campus and to produce better outcomes. We do this by:

  • Listening — We ensure that customer feedback needed to make service improvements is communicated with the rest of ITS.
  • Communicating — We strive to provide useful, timely, and relevant information.
  • Connecting — We bring the right people from the Michigan IT community together to work on challenging issues.
  • Advocating — We represent and amplify the technology needs to support each unit’s unique mission.
  • Planning — We discover trends and emerging needs that can be used to shape IT services and strategy.

Unit Representatives

The Unit Representatives group brings together individuals from campus organizations with ITS project leaders to prepare our units—and the university as a whole—for new IT services. The Customer Relations team works closely with Unit Representatives and other unit leaders to ensure that current services and future technologies serve the missions of the various campus units.

Customer Relations Contacts

Please let us know if you need help locating resources related to campus IT services, and especially services provided by ITS. We'd love to hear your feedback on where IT is doing well, and where it can better support your mission. You can contact the Customer Relations team member assigned to your unit in the list below or reach the entire team at [email protected] to get connected.

Academic/Research Units

Unit Relationship Manager
College of Engineering Colleen McCormick
College of Literature, Science and the Arts Keila Walton
College of Pharmacy Keila Walton
Ford School of Public Policy Keila Walton
Institute for Social Research Colleen McCormick
Law School Colleen McCormick
Life Sciences Institute Keila Walton
Medical School Keila Walton
U-M Office of Research Colleen McCormick
Rackham Graduate School Keila Walton
Ross School of Business Colleen McCormick
School of Dentistry Colleen McCormick
School of Education Keila Walton
School of Information Colleen McCormick
School of Kinesiology Keila Walton
School of Music, Theatre & Dance Keila Walton
School for Environment and Sustainability Keila Walton
School of Nursing Keila Walton
School of Public Health Keila Walton
School of Social Work Keila Walton
Stamps School of Art & Design Keila Walton
Taubman College of Architecture and Urban Planning Keila Walton
University Library Keila Walton
UM-Dearborn Keila Walton
UM-Flint Colleen McCormick

Administration, Clinical, and Operations

Unit Relationship Manager
Division of Public Safety and Security Colleen McCormick

Executive Offices

  • Regents
  • President's Office
  • Secretary of the University
  • Government Affairs
  • General Counsel
Colleen McCormick
Facilities & Operations Colleen McCormick


  • Financial Operations (includes Payroll)
  • Investment Office
  • Procurement
  • Risk Management
  • Treasurer's Office
  • Financial Analysis
Keila Walton

Global Communications & Strategic Initiatives

  • Public Affairs
  • News Services
  • Marketing
  • Communications Administration & Policy
  • Michigan Public Media
Keila Walton
Human Resources Keila Walton
Michigan Medicine Keila Walton
Office of the Provost Colleen McCormick
Office of University Development Keila Walton

Academic Affairs

  • Center for Educational Outreach
  • Center of Research on Learning and Teaching
  • Detroit Center
  • Financial Aid
  • National Center for Institutional Diversity
  • New Student Programs
  • Office of Academic and Multi-Cultural Initiatives
  • Office of Budget and Planning
  • Officer Education Programs (Air Force, Army, Navy)
  • Registrar
  • Undergraduate Admissions
Keila Walton
Shared Services Center Keila Walton

Student Life

  • University Unions
  • University Housing
  • University Health Service
  • Additional Departments
Colleen McCormick
University Audits Keila Walton

Additional Units

Unit Relationship Manager
Alumni Association Keila Walton
Center for the Education of Women Keila Walton
Confucius Institute Keila Walton
Cultural Collections Keila Walton
Academic Innovation Keila Walton
Institute of Continuing Legal Education (ICLE) Keila Walton
Intercollegiate Athletics Keila Walton
University Musical Society Keila Walton