The Customer Relations team members act as liaisons between campus units and Information and Technology Services. We visit campus units across the entire U-M community to inform them, to learn about their business requirements and priorities, and to advocate for their technology needs. Our focus is on building relationships that provide both the campus units and ITS with better communication and closer partnership by connecting campus units with the appropriate technology resources.
We regularly meet with leadership from the campus units as well as ITS and other technology groups to address:
- What's new and changing with campus IT services and projects?
- How can technology help address long-term strategic goals as well as support current challenges?
- How are the CIO and ITS doing in meeting the needs of the units with our current and planned IT services?
We work to understand the needs, challenges, and concerns of campus and to produce better outcomes. We do this by:
- Listening — We ensure that customer feedback needed to make service improvements is communicated with the rest of ITS.
- Communicating — We strive to provide useful, timely, and relevant information.
- Connecting — We bring the right people from the Michigan IT community together to work on challenging issues.
- Advocating — We represent and amplify the technology needs to support each unit’s unique mission.
- Planning — We discover trends and emerging needs that can be used to shape IT services and strategy.
The Unit Representatives group brings together individuals from campus organizations with ITS project leaders to prepare our units—and the university as a whole—for new IT services. The Customer Relations team works closely with Unit Representatives and other unit leaders to ensure that current services and future technologies serve the missions of the various campus units.
Customer Relations Contacts
Please let us know if you need help locating resources related to campus IT services, and especially services provided by ITS. We'd love to hear your feedback on where IT is doing well, and where it can better support your mission. You can contact the Customer Relations team member assigned to your unit in the list below or reach the entire team at [email protected] to get connected.
|College of Engineering||Colleen McCormick|
|College of Literature, Science and the Arts||Keila Walton|
|College of Pharmacy||Keila Walton|
|Ford School of Public Policy||Keila Walton|
|Institute for Social Research||Colleen McCormick|
|Law School||Colleen McCormick|
|Life Sciences Institute||Keila Walton|
|Medical School||Keila Walton|
|U-M Office of Research||Colleen McCormick|
|Rackham Graduate School||Keila Walton|
|Ross School of Business||Colleen McCormick|
|School of Dentistry||Colleen McCormick|
|School of Education||Keila Walton|
|School of Information||Colleen McCormick|
|School of Kinesiology||Keila Walton|
|School of Music, Theatre & Dance||Keila Walton|
|School for Environment and Sustainability||Keila Walton|
|School of Nursing||Keila Walton|
|School of Public Health||Keila Walton|
|School of Social Work||Keila Walton|
|Stamps School of Art & Design||Keila Walton|
|Taubman College of Architecture and Urban Planning||Keila Walton|
|University Library||Keila Walton|
Administration, Clinical, and Operations
|Division of Public Safety and Security||Colleen McCormick|
|Facilities & Operations||Colleen McCormick|
Global Communications & Strategic Initiatives
|Human Resources||Keila Walton|
|Michigan Medicine||Keila Walton|
|Office of the Provost||Colleen McCormick|
|Office of University Development||Keila Walton|
|Shared Services Center||Keila Walton|
|University Audits||Keila Walton|
|Alumni Association||Keila Walton|
|Center for the Education of Women||Keila Walton|
|Confucius Institute||Keila Walton|
|Cultural Collections||Keila Walton|
|Academic Innovation||Keila Walton|
|Institute of Continuing Legal Education (ICLE)||Keila Walton|
|Intercollegiate Athletics||Keila Walton|
|University Musical Society||Keila Walton|