Known Issues

This project completed in July, 2019. This is an archive for informational purposes.

7-10: Installation of Teams for MiWorkspace machines

ITS is not able to install the Teams client on MiWorkspace Windows computers via the Managed Software Center. However, individuals with Windows machines can install the Teams client on their own by going to the Teams web app and selecting Get app on the left menu bar. Users with MiWorkspace Macs can install the Teams client via the Managed Software Center starting Friday, July 12.

7-8: Trouble accessing/syncing OneNote Notebooks

Some users are reporting issues with accessing and syncing their OneNote Notebooks.

Updated July 12: A solution for syncing OneNote Notebooks for both Windows and macOS desktops is now available. If you are having difficulty syncing your Notebooks, please follow these steps.

7-7: SharePoint Online & Teams migration failure

The SharePoint Online and Teams migration failed over the weekend. It will be restarted Sunday afternoon, but currently, the progress of SharePoint Online and Teams data migration is unknown. The project team is exploring alternative methods for migrating content and will post updates to the SharePoint Online migration page as they become available.

7-1: Cached information directing to old Microsoft platform

When logging in to Microsoft, some users have been mistakenly directed to the previous Microsoft platform. To ensure that you are logging into the new platform, we strongly recommend you:

  • Log out of Microsoft and ALL active Microsoft online, mobile, desktop, and sync applications (including Office applications).
  • Clear your browser cache (see instructions for Chrome, Internet Explorer, Firefox, and Safari).
  • Re-login to Microsoft on your browser via portal.office.com using your full uniqname@umich.edu address.
  • On your mobile device, log in to the OneDrive app before using other apps.
7-1: License missing error on login RESOLVED

As of July 8, this issue is now resolved. All eligible users should now be licensed within the new Microsoft platform.

After logging in to U-M Microsoft, some users might receive an error message that they do not have a license to access Microsoft services. Please contact the ITS Service Center.

6-30: Desktop Office 365 apps might need to be reactivated

After the migration, the Office 365 applications installed on your computer may need to be reactivated. To know if you need to activate your copy of Office 365, open any of the applications. At the top-right of the application window, your name will display. If you see a yellow triangle next to your name, Office needs to be activated again. Follow these instructions.

6-30: Data migration will extend beyond 8 a.m. July 1

Several unexpected issues with migration and sync procedures have delayed our targeted completion time of 8 a.m. July 1 for moving OneDrive, SharePoint Online, and Teams data into the new U-M Microsoft platform. We continue to move content from these services to the new platform as quickly as possible. However, it may take several days for all data to become available.

6-27: Access & content unavailable during migration to the new platform

Access to existing Microsoft online services will be unavailable during the migration period starting Friday, June 28 at 5 p.m. until 8 a.m. Monday, July 1. Microsoft Office applications and files installed on a local device will not be affected during the migration. However, access to files stored online, including OneDrive, will be interrupted. We anticipate that most, but not all, migrated content will be accessible by July 1. Before the migration begins, download and sync any documents that you must have access to on July 1. See notes for individual services listed in User Impacts and Data Migration for more details and updates.

5-15: ITS unable to migrate all content

Due to limitations of Microsoft administrative and reporting functions, ITS discovered that it is unable to identify users or access the stored data for many existing campus Microsoft products. Because of this, ITS is restricted in its ability to contact impacted users directly or migrate their content. To date, ITS has identified and documented migration paths (if available), user impacts, and actions needed.