Projects

This site includes information about the projects and programs that Information and Technology Services is undertaking to provide an unparalleled IT environment and accelerate creativity and innovation by U-M faculty, students and staff.

Project Status & Health

ITS publishes monthly scorecards to track progress toward its priority projects:

  • Executive Scorecard
    Provides a brief, high-level status summary for ITS Priority Projects
  • IT Management Scorecard (U-M login required)
    Provides more detailed information about project status and health for ITS Priority Projects

ITS FY17 Priority Projects

Priority Projects are identified annually by the ITS leadership team in consultation with university executive leadership and university IT governance. The list is intended to be used as a decision-making tool for ITS staff to focus effort on the highest priority work first and to enable ITS to bring the greatest value to the university.

The following projects are ITS' Fiscal Year 2017 (July 2016–June 2017) priorities:

  • FISMA Service/Enclave Development

    Set up the delivery/implementation of Federal Information Security Management Act (FISMA) compliant IT capabilities as an ITS service. The project will:

    • Develop processes and procedures for requesting and upgrading systems, tools, hardware, and software to become FISMA compliant; delivering services; and tracking services for billing purposes.
    • Make FISMA requirements information and associated documentation and approval processes available to the U-M community.
    • Implement FISMA Enclaves as an ITS service.

    Project Manager: Michael Meister

    U-M IT Strategy Alignment: Strategic Initiative #4: Create a unified, proactive strategy to address the most serious threats to the university for information assurance, and security, privacy, and compliance.

  • Wifi Upgrade

    Replace and/or enhance the Ann Arbor campus (excluding the Medical Campus) Wi-Fi network so that there is a consistent, reliable, robust and higher capacity Wi-Fi network in university buildings. The project will upgrade a minimum of 4 million square feet of academic, student housing, and administrative buildings. Learn more about the Campus Wifi Upgrade project.

    Project Manager: Alok Vimawala

    U-M IT Strategy Alignment: Strategic Initiative #3: Condense the current network infrastructures into two unified infrastructures for all U-M campuses and the immediate area.

  • NextGen Security Architecture Phase 1

    Implement threat detection capabilities and several security enhancement initiatives to appropriately protect the university while enabling it to excel at its research, teaching, knowledge preservation and patient care missions. Phase 1 of the project will:

    • Implement an application-level firewall with integrated threat intelligence to protect security enclaves.
    • Enhance and consolidate current Security Information and Event Management (SIEM) system to provide improved security operations and incident response.
    • Implement a new network traffic monitoring solution to enhance intrusion detection capabilities.

    Project Manager: Michael Meister

    U-M IT Strategy Alignment: Strategic Initiative #4: Create a unified, proactive strategy to address the most serious threats to the university for information assurance, and security, privacy, and compliance.

  • NextGen Security Architecture Phase 2

    Implement threat detection capabilities and several security enhancement initiatives to appropriately protect the university while enabling it to excel at its research, teaching, knowledge preservation and patient care missions. Phase 2 of the project will:

    • Implement Endpoint Protection solution to disseminate threat intelligence in real-time.
    • Implement a Privileged Access Management system to better protect privileged accounts (system administrators, etc.)
    • Expand TripWire Enterprise Integration solution to improve monitoring of file system integrity.
    • Design and implement a security training program for end users, developers, administrators and security staff.

    Project Manager: Michael Meister

    U-M IT Strategy Alignment: Strategic Initiative #4: Create a unified, proactive strategy to address the most serious threats to the university for information assurance, and security, privacy, and compliance.

  • Enterprise Identity and Access Management

    Build common foundation for a comprehensive and flexible IAM service to support the future of the university’s academic, research, and clinical missions. This project will:

    • Deliver improvements to the existing onboarding and offboarding processes
    • Develop a framework for enabling role-based access control along with a limited pilot
    • Provide the ability to use a social login (e.g., LinkedIn account) to access some low risk applications
    • Develop an impact analysis, recommendation and plan for uniqname reengineering
    • Develop a definition and plan to implement security zones
    • Provide a  clear definition of identity assurance levels and improvements in identity proofing

    Project Managers: Svetla Sytch, Michael Meister

    U-M IT Strategy Alignment: Strategic Initiative #2: Move to a single identity access management (IAM) platform.

  • Billing Assessment Project

    Identify process improvements within the ITS Billing capabilities and document high-level requirements for a billing solution where requirements converge. The project will assess and provide some recommendations on quick wins in establishing a common billing methodology as well as prepare an RFI for a Billing Solution and collect responses.

    Project Manager: Mashon Allen

    U-M IT Strategy Alignment: Strategic Initiative #1: Implement a simplified and consistent cost and funding model for services.

  • Data Concierge Initiative

    Establish a one-stop shop for data/information requests. Initially, it will serve the purposes of university administrators with administrative and learning data. Long-term, it may serve research data needs. Data Concierge will serve as a channel for routing all requests, determining user authorization to access particular type of data, looking into data availability, and providing requestors with information on when the request will be completed.

    Project Manager: Svetla Sytch

    U-M IT Strategy Alignment: Strategic Initiative #7: Provide a common data access service that the entire university can use for learning, research, and medical analytics.

  • Enterprise Constituent Relationship Management (CRM)

    Build a cohesive strategy that integrates the university’s disparate Constituent Relationship Management (CRM) systems into a common, powerful ecosystem for the purposes of recruiting, admittance and retention. This project will:

    • Define and develop an enterprise CRM strategy that promotes organizational and process alignment that does not currently exist. 
    • Define and develop a center for excellence/shared service model for enterprise CRM, including organization, charge, and process. 
    • Identify a process for selecting a CRM software solution(s) that is scalable across the organization and meets core CRM feature requirements and strategy. The solution(s) may be a product already licensed at U-M or may be a new product.
    • Implement 1-2 “enterprise” processes or relationships based on the capability maturity model findings in the CRM assessment business base.

    Project Manager: Haley Gould

    U-M IT Strategy Alignment: Strategic Initiative #8: Continue to be a leader in learning analytics and content management, both at U-M and through the Unizin consortium.

  • Bring Your Own Device (BYOD) Core Capabilities

    Increase faculty, staff, and student productivity by enabling and optimizing core applications, such as printing and access to U-M storage, on personal devices.

    Project Manager: Eric Brannon

  • Enterprise Resource Planning (ERP) Modernization Strategy

    Engage and work with campus leadership to develop a strategy and roadmap for enterprise administrative systems.

    Project Manager: Jennifer Swaney

    U-M IT Strategy Alignment: Strategic Initiative #9: Aggressively streamline the administrative systems in order to reduce administration and compliance burden on users.

  • Electronic Signatures

    Implement a central electronic signature solution for campus.

    Project Manager: Jennifer Swaney

    U-M IT Strategy Alignment: 

    • Strategic Initiative #4: Create a unified, proactive strategy to address the most serious threats to the university for information assurance, and security, privacy, and compliance
    • Strategic Initiative #9: Aggressively streamline the administrative systems in order to reduce administration and compliance burden on users.
  • Cloud Storage Strategy for End User Computing

    Explore Box as a replacement for use of user home and departmental share for our campus customers. Moving to the cloud for storage will move towards the vision of anytime, any device, anywhere and empower the customer to use their data more freely between devices, U-M managed and BYO managed.

  • Leadership Dashboard

    Collaborate with Office of Budget and Planning and Human Resource Records and Information Systems to create a series of dashboards for senior leadership to monitor progress toward key objectives of the president's office. 

    • The first phase includes collection of manual data sets from the central business offices and creation of visualizations for 35 key metrics defined by the President and Provost (due September 1). 
    • Subsequent phases will include building out a metrics catalog and begin automating the data source and preparation wherever feasible.
  • Metro Health Assessment & Integration

    The university is acquiring Metro Health. An early initiative is to integrate with the campus HCM/Financials systems. The work needs to be coordinated with UMHS HR and Finance and B&F HR and Finance. Clarity in the assumptions and business requirements are necessary for the project.

    U-M IT Strategy Alignment: Strategic Initiative #9: Aggressively streamline the administrative systems in order to reduce administration and compliance burden on users.