ITS Infrastructure has several support teams which support faculty, staff, students, researchers, and unit IT and financial leaders. Below is the list of our support groups and their roles.
- Project Managers & Executive Contacts
- Service Request System
- Telecommunications Analysts
- Network Operations Center
- UMNet Administration
Project Managers are assigned to each U-M school, college, vice presidential area, and administrative unit. They help these units meet their departmental telecommunications goals and help with the planning and installation activities for voice, network, and video systems. They are available to advise a unit on how these services can align to a unit’s strategic goals and budget.
Executive Contacts work with units at a strategic level to better understand their specific telecommunication goals.
Authorized individuals can use the Service Request System (SRS) to order, change, or cancel telephone, network, or video services provided by ITS, as well as order equipment and accessories, and update billing accounting for services using Chartfield Change. The SRS also provides reports which deliver information on a unit's use of these services, associated charges, inventory, or location of devices.
Telecommunications analysts support telephone, data network, and video services. They also assist with orders and billing for these services.
- Hours of Operation:
Monday–Friday, 8 a.m.–4:30 p.m.
- email@example.com (Orders)
- firstname.lastname@example.org (Billing)
The Network Operations Center handles questions about network operations and telephone repair. They are part of the larger ITS Service Center, but field primarily network and telephone related inquiries and dispatch field technicians for repairs.
- Hours of Operation:
Monday–Friday, 7 a.m.–5 p.m.
UMNet Administration manages the Core Network, supports unit and neighborhood IT professionals doing network administration tasks, maintains network tools, and manages network numbers.
All non-emergency maintenance is scheduled daily between the hours of 5 a.m. and 8 a.m. Maintenance information is posted on the ITS Service Status website. Join the umnet-inform MCommunity group to receive email notifications of U-M network issues.