Rates & Service Expectations

Below is a complete list of ITS Infrastructure services, rates, and service level expectations.

  • Service names link to additional information about the service, where available
  • Rates link to individual rate pages, where available
  • Service Level Expectations (SLE)/Service Agreements (SA) link to documents that provide clarity for campus units and IT professionals, as well as ITS staff by clearly articulating the nature of the service and commitments ITS is making. Specifics include: availability, performance, response times for issues, provisioning, support models, and clarification of unit vs. ITS roles.
Service Rates SLE/SA
Fiber and Fixed Cabling Rates  
Core Network (Backbone) Pricing Model SLE
SA (Campus)
SA (Off Campus)
Core Network (Backbone) Circuits Rates  
In-building Networks   SLE
Internet Pricing Model SLE
MiNet Backbone and Circuit Rates  
Contact Centers
Contact Centers Rates SLE
Call Usage Rates SLE
Centrex Rates  
Telephone Features Rates  
Voicemail Rates  
VoIP Telephone Rates  
Zoom Phone Rates  
ITS Infrastructure Line Installation/Activation Rates SA
Data Centers
Data Centers Rates (MACC) SLE
Television & Video Streaming
Live Event Streaming Rates SLE
Television (Cable) Rates SLE
ITS Infrastructure Labor & Processing Rates