Zoom Accessibility

Zoom offers keyboard and screen reader accessibility, as well as broad support for closed captioning and ASL interpretation. For more information on Zoom’s commitment to accessibility, refer to their accessibility page.

If you have any questions or concerns, please contact the ITS Service Center. You can also contact Zoom directly to provide accessibility feedback at access@zoom.us.

Accessibility Tools

The ITS Digital Accessibility team maintains a detailed overview of Zoom’s accessibility, including:

  • Potential workarounds for known accessibility issues
  • Information on navigating a Zoom meeting using a screen reader via the Zoom desktop app, iOS mobile app, and Zoom website
  • Additional third-party educational resources

There are also several transcription tools that should be considered when using Zoom meetings and webinars:

  • Live (auto-generated) transcription
  • Communication Access Realtime Transcription (CART) (i.e., real-time manual transcription by a human)
  • Audio transcription for cloud recordings (i.e., transcription after the meeting/webinar has ended and saved as a cloud recording)
Refer to Videoconferencing Captioning Tools for Zoom for more information on each tool in order to determine which works best for your specific situation.

Additional Resources