Zoom Accessibility

Zoom offers keyboard and screen reader accessibility, as well as broad support for closed captioning and sign language interpretation. For more information on Zoom’s commitment to accessibility, refer to their accessibility page.

If you have any questions or concerns, please contact the ITS Service Center. You can also contact Zoom directly to provide accessibility feedback at [email protected].

Accessibility Tools

The ITS Digital Accessibility team maintains a detailed overview of Zoom’s accessibility, including:

  • Potential workarounds for known accessibility issues
  • Information on navigating a Zoom meeting using a screen reader via the Zoom desktop app, iOS mobile app, and Zoom website
  • Additional third-party educational resources

There are several transcription tools that should be considered when using Zoom meetings and webinars:

  • Live (auto-generated) transcription
  • Communication Access Realtime Transcription (CART) (i.e., real-time manual transcription by a human)
  • Audio transcription for cloud recordings (i.e., transcription after the meeting/webinar has ended and saved as a cloud recording)
Refer to Videoconferencing Captioning Tools for Zoom for more information on each tool in order to determine which works best for your specific situation.

Zoom also offers language interpretation features, including sign language interpretation:

  • The language interpretation feature allows the host to designate participants as audio interpreters on the web portal or during a Zoom session so attendees can select an audio channel in the session to hear the interpreter in real time.
  • The sign language interpretation feature allows a host to designate up to 20 participants in a meeting as sign language interpreters.

Additional Resources