Labor Rates and Processing Charges

Labor Type Standard Overtime Season Day Holiday
Wiring—New Construction or Major Renovation (twisted pair cable only) $89.70 $134.55 $134.55 $179.40
Wiring—Within Campus Buildings (cable for UMnet or UMTV) $112.10 $168.15 $168.15 $224.20
Wiring—Outside Campus Buildings (cable for backbone and infrastructure) $121.70 $182.55 $182.55 $243.40
Network, Switch, Video Configuration $121.70 $182.55 $182.55 $243.40
Voice Repair (per half hour) $60.00 $90.00 * $90.00 * $120.00 *
Data Network and Video Repair (per half hour) $81.00 $121.00 * $121.00 * $162.00 *
Project Management and Training $118.30 $177.45 $177.45 $236.60
Engineering and Consulting $133.90 $200.85 $200.85 $267.80

Labor rates are per person, per hour (or half hour for Repair). There is a half hour minimum, except as follows:

* Voice Repair, Data Network and Video Repair: 2 hour minimum at non-standard times

Labor rates for overtime, season days, and holidays are calculated as follows:

Overtime = Standard Rate x 1.5
Season Days = Standard Rate x 1.5
Holidays = Standard Rate x 2

Expedited orders are charged at time and a half (1.5 x labor charge) and the expedited service order charge is $125 per order.

Service Agreement holders should refer to their contract as non-standard labor rates may vary.

Service Order and Other Administrative Processing Charges

Service Request Billing Code Rate
Standard Service Order SO-VO-STANDA
Expedited Service Order SO-VO-EXPEDI
Changes to orders written but not yet dispatched to the location. Changes may delay previous due dates. SO-VO-CHANGE
$25.00 (minimum)
Changes or Cancellations to pending orders (once the technician has been dispatched to the order location). SO-VO-CANCEL
$25.00 (minimum) + charges for all labor and materials used on the order + Standard Service Order Charge
Handling Charge for Rebilling Non-ITS Telephone Services (Billing External Services)   $15.00/service/invoice/month