Labor Rates and Processing Charges
| Labor Type | Standard | Overtime | Season Day | Holiday |
|---|---|---|---|---|
| Wiring—New Construction or Major Renovation (twisted pair cable only) | $89.70 | $134.55 | $134.55 | $179.40 |
| Wiring—Within Campus Buildings (cable for UMnet or UMTV) | $112.10 | $168.15 | $168.15 | $224.20 |
| Wiring—Outside Campus Buildings (cable for backbone and infrastructure) | $121.70 | $182.55 | $182.55 | $243.40 |
| Network, Switch, Video Configuration | $121.70 | $182.55 | $182.55 | $243.40 |
| Voice Repair (per half hour) | $60.00 | $90.00 * | $90.00 * | $120.00 * |
| Data Network and Video Repair (per half hour) | $81.00 | $121.00 * | $121.00 * | $162.00 * |
| Project Management and Training | $118.30 | $177.45 | $177.45 | $236.60 |
| Engineering and Consulting | $133.90 | $200.85 | $200.85 | $267.80 |
Labor rates are per person, per hour (or half hour for Repair). There is a half hour minimum, except as follows:
* Voice Repair, Data Network and Video Repair: 2 hour minimum at non-standard times
Labor rates for overtime, season days, and holidays are calculated as follows:
Overtime = Standard Rate x 1.5
Season Days = Standard Rate x 1.5
Holidays = Standard Rate x 2
Season Days = Standard Rate x 1.5
Holidays = Standard Rate x 2
Expedited orders are charged at time and a half (1.5 x labor charge) and the expedited service order charge is $125 per order.
Service Agreement holders should refer to their contract as non-standard labor rates may vary.
Service Order and Other Administrative Processing Charges
| Service Request | Billing Code | Rate |
|---|---|---|
| Standard Service Order | SO-VO-STANDA SO-DA-STANDA SO-VI-STANDA |
$50.00 |
| Expedited Service Order | SO-VO-EXPEDI SO-DA-EXPEDI SO-VI-EXPEDI |
$125.00 |
| Changes to orders written but not yet dispatched to the location. Changes may delay previous due dates. | SO-VO-CHANGE SO-DA-CHANGE SO-VI-CHANGE |
$25.00 (minimum) |
| Changes or Cancellations to pending orders (once the technician has been dispatched to the order location). | SO-VO-CANCEL SO-DA-CANCEL SO-VI-CANCEL |
$25.00 (minimum) + charges for all labor and materials used on the order + Standard Service Order Charge |
| Handling Charge for Rebilling Non-ITS Telephone Services (Billing External Services) | $15.00/service/invoice/month |