Labor Rates and Processing Charges
| Labor Type | Standard | Overtime | Season Day | Holiday |
|---|---|---|---|---|
| Wiring—New Construction or Major Renovation (twisted pair cable only) | $106.05 | $159.10 | $159.10 | $212.10 |
| Wiring—Within Campus Buildings (cable for UMnet or UMTV) | $132.45 | $198.70 | $198.70 | $264.90 |
| Wiring—Outside Campus Buildings (cable for backbone and infrastructure) | $143.85 | $215.80 | $143.85 | $143.85 |
| Network, Switch, Video Configuration | $144.00 | $216.00 | $216.00 | $288.00 |
| Voice Repair (per half hour) | $71.00 | $107.00* | $107.00* | $142.00* |
| Data Network and Video Repair (per half hour) | $96.00 | $143.00* | $143.00* | $191.00* |
| Project Management and Training | $139.75 | $209.65 | $209.65 | $279.50 |
| Engineering and Consulting | $158.15 | $237.25 | $237.25 | $316.30 |
Labor rates are per person, per hour (or half hour for Repair). There is a half hour minimum, except as follows:
* Voice Repair, Data Network and Video Repair: 2 hour minimum at non-standard times
Labor rates for overtime, season days, and holidays are calculated as follows:
Overtime = Standard Rate x 1.5
Season Days = Standard Rate x 1.5
Holidays = Standard Rate x 2
Season Days = Standard Rate x 1.5
Holidays = Standard Rate x 2
Expedited orders are charged at time and a half (1.5 x labor charge) and the expedited service order charge is $125 per order.
Service Agreement holders should refer to their contract as non-standard labor rates may vary.
Service Order and Other Administrative Processing Charges
| Service Request | Billing Code | Rate |
|---|---|---|
| Standard Service Order | SO‑VO‑STANDA SO‑DA‑STANDA SO‑VI‑STANDA |
$50.00 |
| Expedited Service Order | SO‑VO‑EXPEDI SO‑DA‑EXPEDI SO‑VI‑EXPEDI |
$125.00 |
| Changes to orders written but not yet dispatched to the location. Changes may delay previous due dates. | SO‑VO‑CHANGE SO‑DA‑CHANGE SO‑VI‑CHANGE |
$25.00 (minimum) |
| Changes or Cancellations to pending orders (once the technician has been dispatched to the order location). | SO‑VO‑CANCEL SO‑DA‑CANCEL SO‑VI‑CANCEL |
$25.00 (minimum) + charges for all labor and materials used on the order + Standard Service Order Charge |
| Handling Charge for Rebilling Non‑ITS Telephone Services (Billing External Services) | $15.00/service/invoice/month |