Labor Rates and Processing Charges

Labor Type Standard Overtime Season Day Holiday
Wiring—New Construction or Major Renovation (twisted pair cable only) $93.30 $139.95 $139.95 $186.60
Wiring—Within Campus Buildings (cable for UMnet or UMTV) $116.60 $174.90 $174.90 $233.20
Wiring—Outside Campus Buildings (cable for backbone and infrastructure) $126.60 $189.90 $189.90 $253.20
Network, Switch, Video Configuration $126.75 $190.15 $190.15 $253.50
Voice Repair (per half hour) * * *
Data Network and Video Repair (per half hour) * * *
Project Management and Training $123.00 $184.50 $184.50 $246.00
Engineering and Consulting $139.25 $208.90 $208.90 $278.50

Labor rates are per person, per hour (or half hour for Repair). There is a half hour minimum, except as follows:

* Voice Repair, Data Network and Video Repair: 2 hour minimum at non-standard times

Labor rates for overtime, season days, and holidays are calculated as follows:

Overtime = Standard Rate x 1.5
Season Days = Standard Rate x 1.5
Holidays = Standard Rate x 2

Expedited orders are charged at time and a half (1.5 x labor charge) and the expedited service order charge is $125 per order.

Service Agreement holders should refer to their contract as non-standard labor rates may vary.

Service Order and Other Administrative Processing Charges

Service Request Billing Code Rate
Standard Service Order SO-VO-STANDA
Expedited Service Order SO-VO-EXPEDI
Changes to orders written but not yet dispatched to the location. Changes may delay previous due dates. SO-VO-CHANGE
$25.00 (minimum)
Changes or Cancellations to pending orders (once the technician has been dispatched to the order location). SO-VO-CANCEL
$25.00 (minimum) + charges for all labor and materials used on the order + Standard Service Order Charge
Handling Charge for Rebilling Non-ITS Telephone Services (Billing External Services)   $15.00/service/invoice/month