The ITS Remote Consulting team is looking for team members for remote work opportunities. The Remote Consulting team is a customer facing, highly dynamic front line support team responsible for remotely providing user support. Reliable, solution-oriented student staff will excel in this role. Although training will be provided, candidates should be prepared for a continual learning experience and be comfortable partnering with users to solve problems. A successful candidate will be customer focused, self-motivated, friendly, dependable and comfortable working in a changing environment. The Remote Consulting team partners closely with many teams across ITS, so being a professional, proactive communicator that is receptive to feedback is essential.
Responsibilities
- Remotely assist faculty, staff and students with account related issues
- Troubleshoot problems to the best of your ability; refer unresolved problems as appropriate
- Maintain a strong presence on Slack and other communication tools, responding to requests in a timely manner
- Professional communication across all facets of the position including in tickets, on chat, and supporting customers in person
- Foster a productive and positive environment by providing feedback and ideas for improvement
- Conduct ticket lifecycle quality assurance
Educational Value
Learn about leading edge, core technologies at the University of Michigan. Be a part of a multi-disciplined, dynamic team. As a Remote Consultant, you will learn how to communicate with faculty, staff, and students in a quick and efficient manner, often interpreting their needs before they understand what they need. The Remote Consulting team offers leadership experiences, a hands-on learning environment and real world experiences in customer service in an IT environment, and also provides opportunities to engage in a quality assurance process.
Minimum Qualifications
- Must be a student of the University of Michigan
- A commitment to ongoing learning and development
- Basic familiarity with Macintosh and PC hardware and software
- Demonstrated ability to work with others as a team and independently with minimal supervision
- Demonstrated ability to effectively communicate technical information (verbal and written) and interact effectively with users and technical staff
- Experience in customer support/service role; must be friendly, outgoing, and approachable
- Enjoy the challenge of continued learning and working in a constantly changing environment
Additional Remote Work Requirements
- Consistent access to a reliable, modern Windows or Mac computer
- Access to a quiet, private work environment where you would be able to take calls and focus on work with minimal disruption
- Access to reliable, high speed internet
- Initial training and onboarding is in-person; after training and initial shifts, work can be done on campus or fully remote
Work Hours
8 a.m.–5 p.m Monday—Friday
Hourly Rate
$15.00 per hour
To Apply
Interested students should complete the online application.
If you experience issues using the online application or have questions about the ITS student jobs application process, please send email to [email protected].