The updated rate now includes ongoing hardware refreshes, labor, and support. This reduces your department’s responsibilities and enables consistent monthly budgeting. All offered hardware is commercial grade, ensuring greater reliability and availability of your signs.
Yes. If you select the custom tier, you may continue using your existing display. Please note, your department will be responsible for its maintenance and future replacement costs. If you recently purchased a new display but want ITS to handle its refresh in the future, we can discuss these arrangements on a case-by-case basis.
ITS Digital Signage supports standardized, pre-vetted hardware solutions to ensure optimal security, compatibility, and reliability.
No. While you can supply your own television, ITS Digital Signage only supports systems running on our approved hardware.
- Amazon Signage Stick: Connects to the MWireless network.
- BrightSign Player: Requires a wired network connection.
Yes! You may schedule a visit to the ITS Digital Signage office to see a kiosk and receive a demonstration of the new hardware. Please open a support ticket, and we will coordinate a time for your visit.
No. For wall-mounted displays, your department is responsible for the initial installation and any required network or electrical work. For hardware refreshes, however, ITS Digital Signage will coordinate with installers to handle replacement.
Managed Template Support (MTS) means ITS will provide and maintain standardized templates and train your team to use them. You’ll continue to supply the content, but our staff will help establish a streamlined process for getting your messaging onto your signs. Learn more here.
The planned refresh cycle is every five years. We will continue to monitor the lifespan of displays and players, and if extension is possible, any resulting cost savings will be reflected in future rate adjustments. See the Hardware Lifecycle Roadmap.
Departments should use their self-service dashboard to update shortcodes, edit contact information, and indicate current sign locations.
No. The ITS Digital Signage service is designed to share content in public spaces. For accessibility reasons, the content can be accessed by anyone. Content managers are responsible for ensuring that no sensitive or protected data is included in signage content. Refer to the Sensitive Data Guide to IT Services specific to Digital Signage.