ITS MiWorkspace is seeking responsible students for our Neighborhood IT team. New team members will be responsible for providing outstanding customer service– including technical desktop support–across campus. Team members need a friendly and positive attitude. IT experience preferred, but not required.
Excellent customer service is the primary consideration. Experience with desktop support, specifically with troubleshooting various hardware, software, printing, networking (WiFi & Ethernet), and security is desirable but not necessary.
We need proactive, quick learners who enjoy interacting with people of varying degrees of technical proficiency and from different cultures. Good communication skills–verbal and written–are required. Candidates must possess a positive, upbeat, and friendly personality and be self-motivated and dependable. This position requires the ability to work independently, sometimes with minimal supervision, and complete other responsibilities as required. You will also perform other duties as assigned by the managers, supervisors, and Neighborhood IT support staff.
Responsibilities
- Provide onsite Tier 2 Desktop Support
- Work with customers of varying skills, abilities, and cultures
- Troubleshoot hardware, software, & network issues
- Assist with classroom and event support (some audio/video experience helpful)
- Follow established processes, procedures, & guidelines
- Support and collaborate within a team-oriented environment
- Actively coordinate with team members and other service support groups to resolve incidents and requests effectively within service level expectations
- Use management tools to update help requests, communicate with customers, and capture meaningful information to help establish standards and metrics to support future resolutions of incidents and requests
- Anticipate and resolve problems, and participate in creating conditions and processes to support change.
- Gain thorough knowledge of and adhere to IT policies and procedures, hardware, software, and technical services, including conflict of interest and other confidential information
- Assist in developing and following best practices, procedures, and share knowledge with team members.
- Other tasks as assigned
Educational Value
By joining our MiWorkspace Tier 2 support team at the University of Michigan, you'll gain practical experience with cutting-edge technologies and real-world IT problem-solving skills. You'll develop new skills and gain expertise in supporting hardware, software, networking, storage, and security within a complex environment. This role offers you valuable opportunities to work closely with experienced IT professionals, participate as a member of a multi-disciplined dynamic team working toward common goals, sharpen your technical abilities, and prepare you for a successful career in information technology.
Preferred Experience
- Experience working in a team setting
- Experience working with minimal supervision
- Must be flexible and willing to adapt to a dynamic environment
- Must have strong interpersonal skills and attention to detail
- Experience in customer support/service role
- Must be friendly, outgoing, and approachable
- Providing quality service to a wide variety of customers
Work Hours and Location
We need students who can commit to 12-20 hours a week and can work 3 days a week. Hours range from 8 a.m. to 5 p.m., Monday through Friday. There may be opportunities for evening and weekend hours for special projects. The work assignment is mainly Central Campus, with limited opportunities on North and South Campus.
Salary
$15.00 per hour
To Apply
Interested students should complete the online application.
If you experience issues using the online application or have questions about the ITS student jobs application process, please send email to [email protected].