Call Queuing and Auto Receptionists
Two specialized call routing services in Zoom Phone available to effectively support contact centers. (There is an additional charge for this feature.) For more information, see:
Common Area Phone Numbers
Set up unassigned desk phones that can be used by anyone (e.g., courtesy, conference room, classroom/lab). For more information, see:
Shared Line Groups
Often set up for a departmental main phone number that can be answered by multiple Zoom Phone users or common area phones. For more information, see:
- Shared Line Groups Overview
- Turn on Receive Calls for Shared Line Group
- Using Shared Line Groups Handout
SMS Texting
An additional feature that allows users to send and receive text messages (SMS) using the Zoom desktop client or Zoom mobile app. For more information, see: