ITS provides specialized call routing services in Zoom Phone to effectively support your contact centers, including:
An efficient service that routes incoming calls to a group of users. Additional services with Call Queue are also available such as Ringtone, Call recording, and Call Monitoring
Zoom Phone Power Pack is an enhanced license that offers Call queue Real-time analytics & Historical reports, and provides access to User Performance reports.
A service that routes incoming calls to another Zoom phone extension, Call Queue, Common Area phone, or Voicemail. It can be set up also to route calls to an Interactive Voice Response (IVR) system (menu) allowing callers to hear a personalized recorded message and present them with choices to select from by pressing keys (0-9) on their phone dial pad, for example, transfer to another Zoom phone extension, another IVR menu, or a Call Queue.
Refer to the Zoom Phone Rates & Billing page for detailed rates.
- Use Case Scenarios
- Zoom Phone Call Queue- Admin
- Zoom Phone Call Queue- Member
- Call Queue Analytics and Reports (Power Pack)
Transition Presentations and Recordings
- March 1, 2023 | Contact Center Admins meeting