TeamDynamix (TDX) is a web-based platform that provides service management, asset management, and project management capabilities. TeamDynamix supports IT management and functions, and has capabilities that provide general customer support or management of non-IT functions, like facilities and human resources, too.
The U-M agreement with TeamDynamix provides for unlimited, enterprise licensing and robust multi-tenant capabilities. Under this model, ITS pays for enterprise user licenses and is the global administrator for the service.
TeamDynamix uses
- Central ticketing repository and processing of user requests
- Setting up workflow, tracking approvals, and assisting in automating processes
- Delivering knowledge for supporting customers
- Managing IT services:
- Resolve incidents
- Identify and solve problems
- Handle changes to the computing environment
- Manage IT assets and contracts
- Project Portfolio Management (PPM):
- Project classifications and reporting
- Create and manage project plans (milestones, tasks, cardwall)
- Status reporting
- Team collaboration and task assignments
- Resource management
- Time tracking