CRM & Ticketing

Customer Relationship Management and Customer Support Ticketing services ITS provides.

• ITS Enterprise Salesforce Organization
  The ITS Enterprise Salesforce Organization is a common instance of the Salesforce Constituent Relationship Management software comprising multiple U-M units with differentiated business processes.
• TeamDynamix
  TeamDynamix (TDX) is a web-based service management platform that provides general ticketing, approval workflows, tracking of customer requests and knowledge base articles.
  • TeamDynamix Integration Platform as a Service (iPaaS)
    iPaaS is a web-based platform that connects different systems, technologies, and applications that are hosted both on premise or the cloud.

  • TeamDynamix Project Portfolio Management (PPM)
    ​TeamDynamix (TDX) Project Portfolio Management (PPM) is a shared project management tool.