CRM & Ticketing

Customer Relationship Management and Customer Support Ticketing services ITS provides.

  • MRequest
    MRequest is a web-based service that allows central tracking and management of customer support and other issues.
  • Salesforce Center of Excellence
    The SFCOE provides consulting and resources for the U-M Salesforce community.
  • TeamDynamix
    TeamDynamix (TDx) is a web-based service management platform that provides general ticketing, approval workflows, tracking of customer requests and knowledge base articles.