Admins can make use of all the resources found on the Technician Resources page.
In addition, the following resources are specifically for administrators.
Runbook
The TeamDynamix (TDX) Application Administration document serves as a comprehensive runbook for TDX administrators of departmental TDX applications. It is also a template that can be copied and tailored to fit TDX administration needs in a department.
Videos
The eLearning Videos for TDX Administrators are short videos covering many topics admins encounter.
Live Virtual Training
TeamDynamix Application Administrator Refresher
The TeamDynamix Application Administrator Refresher is a virtual instructor-led course offered periodically to help bring new Application Admins up to speed with the most frequent tasks they will need to do, and to be a refresher for those who have App Admin experience already. It is scheduled in two 2-hour sessions (four hours total).
To sign up for an upcoming Admin Refresher Course, submit a TeamDynamix Support request. Include the names of attendees and dates of the desired sessions.
- January 7 & 8, 2025 | 1:30-3:30 PM
- April 8 & 9, 2025 | 1:30-3:30 PM
- July 8 & 9, 2025 | 1:30-3:30 PM
Agenda:
- Review the lifecycle of a TeamDynamix ticket
- Describe the U-M TeamDynamix environment
- Distinguish between Global Administrator responsibilities and
- Application Administrator Responsibilities
- Configure your Ticket Application
- Configure your Client Portal
- And more…
TeamDynamix Application Administrator Advanced Topics
The TeamDynamix Application Administrator Advanced Topics course has a more technical focus than the refresher course and is scheduled for one 2-hour session.
To sign up for an upcoming Admin Advanced Course, submit a TeamDynamix Support request. Include the names of attendees and dates of the desired sessions.
- January 14, 2025 | 1:00-3:00 PM
- April 16, 2025 | 1:00-3:00 PM
- July 16, 2025 | 1:00-3:00 PM
Agenda:
- Explore new form features
- Use workflows in TeamDynamix
- Access the API Directory
- Use workflow web services
- Define automation Rules
- Follow a refresh Checklist
TDX Forms and Email Monitoring
TeamDynamix Forms can be customized in order to collect the necessary information from customers when they are requesting a service. You should reference the TeamDynamix Form Author Guide for tips and best practices in designing TDX Forms.
TeamDynamix Email Monitoring checks a folder in a mailbox account for new messages and creates a new ticket based on the configured email rule. Reference the TeamDynamix Email Monitors presentation for more information on how this service works and how to request it.
Knowledge Base Articles
U-M's TeamDynamix Knowledge Base, which is used by TDX Technicians, Administrators and campus IT users, has knowledge articles about using TeamDynamix, as well as articles about most other types of computing at U-M. TDX Admins often create knowledge articles.
Articles Admins will find useful include these and many more:
- TeamDynamix Administrators (Forms and Links)
- TeamDynamix Admins: Client Portal Settings
- Accessing the TeamDynamix Admin Tools
- TeamDynamix Admins: About Workflows and the Approval Process
- TeamDynamix Groups and How They are Synced
Specific TeamDynamix Requests
Contact the ITS TeamDynamix team to make specific TDX-related requests. (Log in with your U-M credentials to make these requests.)
- Request to Grant or Remove Access to TeamDynamx Applications
- Request a new group in TeamDynamix
- Request a response template or task template in the ITS Ticketing Application
- Make a TeamDynamix support request
- Request an enhancement in TeamDynamix
- Request or modify a TeamDynamix desktop
- Request a TeamDynamix email monitor
- Enroll in TeamDynamix unassigned and aging tickets notifications
- Request inquiry for TeamDynamix iPaaS
See more request forms in this knowledge article TeamDynamix Administrators (Forms and Links).
Get Help
Need additional information or assistance? Submit a request here: ITS-TeamDynamix Support.