Using TeamDynamix in Your Unit

The U-M agreement with TeamDynamix (TDX) provides for unlimited, enterprise licensing and robust multi-tenant capabilities. Under this model, ITS pays for enterprise user licenses and is the global administrator for the service.

There are two options for using TeamDynamix in your unit: join the Campus Tickets TDX application or administrating your unit's own TDX ticketing application. Submit a request at ITS-TeamDynamix Support if you are interested.

Join Campus Tickets, the Shared TeamDynamix Ticketing Application

Units with basic needs to intake, transfer, and work tickets can join the TDX Campus Ticketing Application, which is administered by the ITS Service Support Team. Your unit can quickly start managing tickets in TeamDynamix without significant setup work. These groups are sometimes referred to as "Roomies."

Administer Your Unit's Own TeamDynamix Ticketing Application

Units with high volume and/or complex ticket management needs are good candidates for administering their own TDX ticketing applications. This way, you can manage access, create forms and workflows, and configure many features and functions. The ITS Service Support Team manages global settings including U-M people, places, and department data synchronization. These groups are sometimes referred to as "Neighbors."

Comparison of the Two Ticketing Application Options

Criteria Campus Ticketing Application (Roomie) Unit Ticketing Application (Neighbor)
Number of technicians (people working tickets) <10 >10
Number of responsible groups (teams working tickets) 1 >1
Annual ticket volume <500 >500
Ticketing process Simple Moderate to Complex
Resource familiarity with ticketing systems No experience needed Experienced
Ticketing application administrator effort None
  • 1 or more individuals with at least 60 hours available for training and configuration
  • Ongoing effort will depend of the number and complexity of ticketing applications being supported
Ticketing application administrator skills None
  • Experience with administering tools used by their department (ideally web-based Software as a Service tools)
  • Programming or equivalent experience with HTML, Forms, Web API (JSON format)
  • Proficiency in analyzing and documenting workflow processes and procedures