These documents and training videos provide information on using TeamDynamix for both beginning and advanced users.
Documentation
U-M's TDX Knowledge Base, which is used by TDX Technicians, Administrators and campus IT users, has knowledge articles about using TeamDynamix, as well as articles about most other types of computing at U-M. TDX Technicians often create knowledge articles. Articles Technicians will find useful include these and many more:
- About Ticket Status
- About Ticket Impact, Urgency and Priority
- Monitoring a TeamDynamix Ticket You are Not Responsible For
- Importing Tickets with the TeamDynamix Import Tool
- Using the TeamDynamix Hub to Transfer Tickets to Other Applications
- TeamDynamix Report of Tickets not Assigned to any Group or Person
Videos and Presentations
Get Help
Need additional information or assistance? Submit a request here: ITS-TeamDynamix Support.