The University of Michigan is committed to protecting the safety of students, faculty, staff, and the community as they teach, learn, work, or visit our campuses. Part of ensuring life safety across campus is allowing Information and Technology Services (ITS) to provide the Department of Public Safety & Security (DPSS) accurate location and call-back information if individuals call 911 from our university phone numbers. This means that:
- ITS will document initial location (e.g., campus, building, room, and floor) information for telecommunication devices when they are initially installed.
- ITS will configure single lines with appearances in multiple locations such that individual locations have unique primary numbers and locations assigned to these numbers.
- ITS will assign a "home" location for university-owned telecommunications devices or personal devices running university provisioned telephone service.
- Units are required to update ITS if the location of a telecommunication device is changed over time.
This effort aligns with the university's Safety, Health, and Environmental Policy (SPG 605.01) which strives to improve safety practices in light of advances in technology and new understandings in safety, health, and environmental science.
Depending on the type of telecommunications device, the process varies.
Zoom Softphones and Zoom Desksets
Zoom Phone at U-M is a downloadable softphone application that allows users to make and receive phone calls via the internet on mobile devices, laptops, and desktops. The service also supports physical desksets.
At the time of activation, the unit provides ITS with a default location which becomes the location data that ITS reports to DPSS for location and life safety purposes. This default location is normally a campus location, including building, floor, and room information.
It is recommended that you also enable Location Permissions for Zoom Phone. See Zoom Phone 911 Location Information on how to:
Note: Physical Desksets will be automatically enabled with the correct location on campus.
Additional information: See Zoom Phone and 911 Location Information
Traditional Telephone System Devices
Traditional phones use legacy dial tone connections to place phone calls.
|Unit||Create an Service Request System request or call 734-76(3-2000) to request a phone location change.|
Voice Over IP (VoIP) Telephones
VoIP phones use the data network to place phone calls.
|Unit||Create an Service Request System request or call 734-76(3-2000) to report an upcoming phone location change, or call 734-76(3-2000) to report a location change that has already occurred.|
|ITS||Update location and life safety information in university systems.|
Softphones or WiFi Telephones
Softphones are applications running on a device (e.g., computer, tablet, cellular phone) used to make voice calls.
WiFi phones are VoIP handsets that use a WiFi connection instead of a hard-wired connection to communicate with the university telecommunications system.
At the time of activation, the unit provides ITS with a "home" location which becomes the default location data ITS reports to DPSS for location and life safety purposes. Campus "home" locations typically include building, floor, and room information.
|Unit||Call 734-76(3-2000) to report a "home" location change.|
In some cases university employees are using university issued or personal cellular phones for university business. ITS is not responsible for maintaining location information held by cellular vendors.
The university shall not be held liable or responsible for any damages resulting from the inability to precisely identify a user's location while using these phones. Units are expected to communicate these expectations to faculty and staff.