Below are a list of policies that reflect common billing and charge questions that ITS Infrastructure receives for campus telephone service:
Hard Copy Faxes
Hard copy faxes are sent over telephone lines, and appear on your telephone bill as local or long-distance calls from your telephone, based on the location of the fax recipient. Some fax machines are programmed to auto-redial until the document is successfully transmitted. These successive attempts may incur long-distance charges.
Unanswered Call Charges
Long-distance and local calls allowed to ring more than five times may create a connection fee with the intermediate carrier. These fees are passed onto the university and individual callers.
Flash-Hook Redial
The connection between you and the last caller you dialed will remain active unless you depress the flash-hook button for enough time to disconnect the call. This may result in unintentional continued or three-way calling. All charges incurred are the responsibility of the individual caller.
Telephone Dispute Resolution & Credit Policy
Please contact ITS Infrastructure for any billing inquiries or disputes.
| Type of Dispute | Resolution |
|---|---|
| If ITS has not billed for installed service(s): | Then billing will begin as of the date that ITS discovers or is notified of the error. |
| If ITS continues to bill for discontinued service(s), and documentation is available: | Then billing will stop as of the date that ITS discovers or is notified of the error. Credits can only be given for charges within the current fiscal year. |
| If ITS continues to bill for disconnected service(s), and documentation is not available: | Then billing will stop as of the date ITS discovers or is notified of the error. |
| If ITS continues to provide and bill for service(s) that the Unit believes that a disconnect request, via the Billing Inquiry Form, had been previously submitted: | Then service and billing will stop as of the date that ITS receives a new disconnect request, via the Billing Inquiry Form form. |