The Tech Consultant on the Midnight Shift is responsible for assisting users of Campus Computing Sites in the use of selected information technology resources and services in Angell Hall. This will include assistance with the Mac OS and Windows OS environments. A successful candidate will be self-motivated, communicative, outgoing, dependable, and a positive contributor to Campus Computing Sites. Training will be provided, and candidates should be prepared for a continual learning experience.
Responsibilities
- Assist faculty, staff and students with their usage of Campus Computing Sites facilities and services
- Answer general computing questions from students and faculty; refer students and faculty to other university agencies as appropriate
- Assist users in determining and resolving problems with site equipment and configurations
- Troubleshoot problems to the best of your ability; refer unresolved problems as appropriate
- Physically maintain site and workspace (e.g., clean workstations and tabletops, straighten chairs, pick up paper, etc.)
- Train new consultants
- Maintain the security of the site
- Foster a productive and positive environment in the site
- Participate in regular staff communication between co-workers and shifts; read electronic mail and other information sources; attend scheduled staff meetings and trainings
- Perform other duties assigned by the Site Manager, CCS Technical Support Group, or CCS Management
Educational Value
Learn about leading edge, core technologies at the University of Michigan. Be a part of a multi-disciplined dynamic team working towards a common goal.
Minimum Qualifications
- Must be a student of the University of Michigan
- Familiarity with Macintosh and PC hardware and software
- Familiarity with local and wide area networking concepts
- Familiarity with Macintosh and Windows software packages including: Microsoft Word, Microsoft Excel, web browsers, Google tools and terminal emulation
- Familiarity with Sites' supported services including: AFS, printing, and standard computing services
- Familiarity with the U-M information technology environment and associated services
- Demonstrated ability to work independently with minimal supervision
- Demonstrated ability to effectively communicate technical information (verbal and written) and interact effectively with users and technical staff
- Experience in customer support/service role; must be friendly, outgoing, and approachable
- Ability to work in a constantly changing, high stress environment
- Demonstrated ability to work well with others
- A motivation and desire to learn is necessary
- Ability to lift and carry 40 pounds
Desired Qualifications
A valid driver's license and a safe driving record is preferred.
Work Hours and Location
Angell Hall Computing Site
Sunday–Friday 11:30 p.m.–3:30 a.m., and 3:30–7:30 a.m.
Hourly Rate
$14.50–15.00 per hour plus 15% shift premium, depending on experience.
To Apply
Interested students should complete the online application.
If you experience any problems with the online application or technical evaluation, please send email to [email protected].