Emerging Technology & Support Services
Robert “Bob” Jones currently holds the position of Assistant Vice President of Emerging Technology and Support Services in the Information and Technology Services (ITS) department at the University of Michigan (U-M). For over twenty-three years, Bob has demonstrated an unwavering commitment to fostering innovation, prioritizing service excellence, and guiding forward-thinking IT strategies.
At present, he leads the development of an innovative ITS-AI service platform and manages an ITS division dedicated to providing comprehensive support and services to the entire U-M community. His leadership spans a range of product areas, including Microsoft, Google, enterprise desktop services, campus computing sites, and U-M accessibility services. His deep commitment to the university and intricate understanding of its specific needs are evident. This close relationship, augmented by Bob's technical acumen and strategic direction, plays a crucial role in advancing IT services at U-M.