FY2024 Selected Highlights
See more detail about Support Service's FY2024 accomplishments
Laser Focus on Customer Service
Providing exceptional customer service is the cornerstone of Support Services' mission. As the primary interface of ITS for many individuals, Support Services handles hundreds of thousands of tickets annually. It has achieved a global leadership position in managing tickets throughout our organization.
TeamDynamics Expansion
9 new groups onboarded to their own TDX applications, bringing the total number of individual applications to 40+ across all four U-M campuses.
Leading the Way with the Google Storage Project
Beginning in 2023, over the course of more than 15 months, ITS Support Services helped guide the university community through implementing Google’s new storage limits. This was a massive undertaking.
40,000
linear feet of poster paper printed at Campus Computing Sites
The 2023 ITS Tech Shop Holiday Sale provided $32,000 in discounts to U-M faculty, staff, and students.
Other ITS groups: