Telephone Upgrade Project Unit Ambassadors & SRS Submitters
ITS is engaging with Unit Ambassadors and SRS Submitters to assist with the Telephone Upgrade project.
Note: The Telephone Upgrade Project does not include Michigan Medicine or the Medical School, except for departments that have phone lines supported by ITS.
Key Resources
- Telephone Upgrade Transition Tools: Telephone Upgrade Request Form, Pause, and Location Verification
- Communication Tool Kit
- Guide to Entering Departmental and Common Area Phones
- Guide to Submitting and Changing Zoom Phone Requests
- View IP Phone Lines in the TURF and Inventory & Location Report
- View Processing Status and Location for Phone Numbers in the TURF
- VIDEO: Understanding the Telephone Upgrade Request Form
Reference
- Telephone Service Upgrade Project At-a-Glance
- Telephone Use Case Scenarios
- Updated List of Service Request System (SRS) Users with roles to make telephony requests and/or run reports for the university
- University Record article: New Zoom Phone service to offer greater flexibility, and mobility
As a reminder, moves, adds, and changes go through the Service Request System (SRS) and trouble tickets are handled by the ITS Service Center.
Unit Ambassador & SRS User Meetings
We appreciate your time and dedication throughout the Telephone Service Upgrade Project. As we enter the final phase of the project, we will be cancelling all future Telephone Unit Ambassador and SRS Submitter meetings. Moving forward, project updates will be communicated through this website. An archive of presentations and other updates can be found here.
Goals of the Unit Ambassador Group
- Discuss project implementation plans and timeline.
- Help define special use cases and unique circumstances in units.
- Advise on the departmental process to provide unit-level data.
- Assist with building a unit rollout schedule.
- Champion this effort by cascading key messages and information about the transition to softphones.
- Serve as a two-way point of contact. Share questions, issues, and feedback between your unit and the Telephone Service Upgrade project team.
- Provide input and delivery of communications, engagement, and training.