Use the resources below to orientate yourself to your device and the service. If you have questions or feedback at any time, please contact the ITS Service Center. We’re happy to help!
Set Up & Use Your Device
Shortcuts & Bookmarks
You may need to recreate desktop shortcuts if you received a replacement device or if your current device was rebuilt. Here are some tips:
- Windows: Create desktop shortcuts in Windows 11
- Windows: Pin apps and folders to the desktop or taskbar
- Mac: Dock Basics
Use the block M icon for helpful resources
The block M icon located in the menu bar or taskbar of your device has convenient links to university and MiWorkspace-specific resources:
- Computer Name
- Operating System Version
- Troubleshooting (Windows) — Basic diagnostic tools
- Stay Awake – Presentation mode to stop your device from sleeping for four hours
- Reconnect Network Drives
- Lock Screen
- MiWorkspace Resources – Quick link to this website for resources and information about the service
- ITS Service Status Page – Information on outages, upgrades, and planned changes
- Chat 4HELP – Chat with an ITS Service Center representative
- MPrint Printer Installer
- Software Center (Windows) / Managed Software Center (Mac) – Download and install new software and updates.
Pin the block M icon (Windows Only)
Pin the block M icon to the taskbar for easy use in the future.
- Right-click the taskbar.
- Click Taskbar settings.
- Scroll through to find the "Other system tray icons" section and click the down arrow on the right side to expand the menu.
- Locate the "MWSHelperApp.exe" and toggle the switch to "On".
- Close the Taskbar settings.
Computing Resources
- Computing at U-M Overview – Refer to the Get Connected Guide for an introduction to the many resources and services offered by ITS to the U-M community.
- Stay Safe Online – Security is balanced with convenience to secure your data, devices, and personal information. Your computer receives important security updates as threats arise. Visit the Safe Computing website for tips to stay safe online.
- Store Sensitive Data Responsibly – Use the Sensitive Data Guide to determine the best storage to securely store and share sensitive data, including research, student education records, loan applications, and more.
- Technical Training – Learn how to use new software and other technical skills from a variety of workshops, documentation, and support options available to faculty and staff. Visit Technical Training at U-M website to locate the training opportunity to meet your needs.