The Informatica Cloud Service will be Available to users 24 hours a day, 365 days per year, 99.50% of the time on a calendar month basis, excluding unavailability (i) due to scheduled maintenance up to four hours per calendar month, (ii) during up to four major upgrades per calendar year. These times would be informed to the users ahead of time.
For any outages, Unit IT leads will have access to contact Informatica support center and create P1 tickets.
For any implementation issues, Unit IT leads would have access to Informatica support portal to create tickets. ITS doesn’t intend to triage any implementation issues as each issue is unique and Informatica support can help them better.
Any access issues to Informatica sandbox or production would be handled by ITS DISC team. Please use the DISC request services form or email [email protected] for access related issues.