Laptop loaners are available for terms of one or two semesters.
As outlined in the contract and terms of service, students are responsible for the proper care of any loaned devices. Most accidental damage is covered as part of the program at no additional cost to the student. Deliberate damage or damage due to gross negligence may not be covered.
Contact the Service Center to open a ticket and the loaner program team will reach out with next steps. Provide the following information:
- Date & Time of Incident
- Location of incident
- How damage occurred
ITS is providing full device support to users of the Laptop Loaner Program. Please see the Campus Computing Sites Support Page for a full list of support options.
The Laptop Loaner Program is available to all U-M students (Ann Arbor campus), including graduate students.
Yes, the device may travel with you anywhere in the United States. The device may not leave the country. If you need to leave the country, you must return the device.
After you’ve been approved, the device will be shipped to you. The laptop can ship throughout the U.S. International shipping is not currently available.
Due to supply constraints, we will be able to get laptops to customers more quickly by having them shipped directly from the warehouse, so on-campus pick-up is not currently an option.
Your request will be reviewed within 1 business day, and if approved, your device will arrive within 3-5 business days. If you wish to pick up the laptop locally, you may receive your devices during Tech Shop business hours, the next business day after the order has been placed, subject to availability.
By accepting this loaner you agree to return it within two weeks of your due date. If you do not return the device within that time frame, you agree to be charged the full purchase price of $1,200 to your student account and we reserve the right to hold your transcript and/or registration until the balance is paid or the loaner hardware is returned.
No. The program only offers a Windows PC. If you need to use a Mac, they are available in Campus Computing Sites labs.
Students will have local admin access and can install software (e.g. Adobe Creative Cloud) on their own.
NOTE: Students should be elevated to admin privileges the first time they sign into the device. If a student doesn’t have admin on their Sites @ Home device, the Sites @ Home team can either wipe it remotely or exchange the device, whichever is easier for the customer (click here for the help request form).