When you submit the request form, MiDesktop staff will contact you to let you know your access has been created.
Supported Operating Systems
MiDesktop supports these guest operating systems for use inside your virtual and physical desktops:
- Windows
- Linux
- RHEL
- Ubuntu
- Debian
*Note: Microsoft will end support for Windows 10 on October 14, 2025. Please plan to upgrade your guest OS to Windows 11 by this time. Contact [email protected] for more information.
Getting Started
To get started using MiDesktop, follow the steps below:
1. Configure Active Directory Information
MiDesktop requires Active Directory configuration in most cases before you can begin using the service.
Virtual desktop customers must provide an Active Directory Organizational Unit on which they have the "delegate permissions" role. To do so:
- Go to KB: Create a User Account for Instant Clone Operations.
- Skip step 1 in the KB.
- In step 2, grant the listed permissions on your OU to account umroot\vdi-computerjoiner
If you need assistance with any of those steps, reach out to the MiDesktop Support team.
2. Download Software
See our repository of MiDesktop software.
3. Access MiDesktop Management Interfaces
The MiDesktop vCenter and Horizon management interfaces can only be accessed from our secure jump server using a dedicated account.
4. Set Up Your Pools
New Instant Clone Pool Customers
When a virtual desktop pool is ordered, the MiDesktop Team will send notification once the image is created and ready for customer configuration.
These links provide a step-by-step guide to prepare the image for desktop virtualization:
- Accessing MiDesktop vCenter
- Setting Up the MiDesktop Instant Clone Base Image (Ubuntu)
- Setting Up the MiDesktop Instant Clone Base Image (Windows)
- Setting Up the MiDesktop Instant Clone Base Image (Debian)
- Accessing the Horizon Admin Console to Manage Desktop Pools
- Setting a Pool with a New Base Image or Snapshot
New Persistent Pool Customers
When a persistent desktop pool is ordered, the MiDesktop Team will send notification once the persistent VMs are created and ready for customer configuration. These links provide a step-by-step guide to prepare the VMs for persistent desktop virtualization.
- Accessing MiDesktop vCenter
- Setting Up a MiDesktop Persistent VM Image (Windows only)
- Accessing the Horizon Admin Console to Manage Desktop Pools
New Physical Desktop Customers
These links provide a step-by-step guide to enrolling physical desktop machines in the MiDesktop service.
- Setting Up Physical Computers to Join the MiDesktop Environment
- Accessing the Horizon Admin Console to Manage Desktop Pools