Known Issues for Softphones

VPN softphone audio traffic

ITS is aware of issues with calls cutting out for a short period of time. Off campus VPN, especially VPN to VPN softphone traffic may encounter compromised audio at times.

Conference calling with Cisco Jabber for macOS and Windows

There is a known issue with Cisco Jabber for macOS and Windows softphones and the ability to make a conference call.

The approved workaround is to:

  1. Place the first caller on hold.
  2. Dial the second caller.
  3. Merge the calls to create the conference.
Softphone audio conflict with other computer applications

Zoom and other other computer applications may conflict with softphone audio. Close down possible conflicting applications & recheck audio settings on the softphone.