FY2026 Selected Highlights
See more detail about Support Services' FY2026 accomplishments
116,000
Service Center annual inquiries from 55,000 community members.
MiWorkspace Core
expanded secure Mac, Windows, and MPrint services to more campus units.
217,000
TeamDynamix tickets processed campus-wide, supporting 90+ teams and 18 Schools and Colleges.
540 Zoom Rooms
supported 33,000 meetings and 2 million engagement minutes in six months, including Michigan Medicine.
Exceptional Customer Service
Support Services kept U-M connected, secure, accessible, and supported at scale.
34,000+ endpoints
managed through the MiWorkspace family of services.
Tech Repair completed 1,816 Apple repairs in FY26, maintaining its status as the top Apple Authorized Repair Center in higher-ed.
175,000 weekly Okta users securely accessed U-M services, while Tech Shop distributed 4,358 security tokens during the 2FA transition.
26,000
software licenses were provisioned through the ITS Software Store.
900 Digital Signage endpoints supported visual communication across campus and the health system.
Digital Accessibility expanded training, scanning, and Canvas knowledgebase support to improve access across U-M.