Highlights of serving our university community
ITS Emerging Technology
Advanced the University of Michigan’s leadership in applied AI by expanding secure, institutionally supported services and helping the U-M community move from AI exploration to practical, everyday use.
“In FY2026, ITS turned ambitious ideas into practical progress for the University of Michigan. We expanded responsible, human-centered AI and strengthened cybersecurity and digital accessibility. We modernized the infrastructure that powers teaching, research, and operations while delivering reliable service at university scale. None of this happens through technology alone. It is made possible by the talent, care, and commitment of our One ITS culture. I want to extend my deepest gratitude to the entire Michigan IT community.”
— Ravi Pendse, Vice President for Information Technology and Chief Information Officer
ITS Teaching & Learning
Represented U-M as a national leader in the academic technology space this year, driving critical conversations around enterprise-level AI integration, learning analytics, and industry standards.
Enterprise Application Services (EAS)
Strengthened U-M’s enterprise systems through reliability, modernization, AI enablement, security, improved digital experiences, data quality, and innovative solutions supporting university missions.
ITS Administration & Operations
Concluded a multi-year proof-of-concept evaluation and launched the Data Warehouse Modernization project, transitioning legacy services from end-of-life products to a cloud-native platform designed for complex data modeling and integrations.
ITS Information Assurance
In a single day at U-M, 27,612 malicious emails are blocked by Cloudflare Email Security.
ITS Office of Privacy
Revised three university policies and updated four IT standards across a portfolio of seven policies and 20+ standards.
ITS Infrastructure
Strengthened U-M’s network through firewall and VPN modernization, a 100 Gbps research-ready campus backbone, and management of 17,300+ wireless access points, while reducing legacy complexity and generating more than $300K in savings.
ITS Advanced Research Computing
Advanced the Great Lakes 2 high-performance computing project through approved procurement and secured 500 kW of Bridge Data Center capacity for the new system.
Accessibility
Expanded Canvas accessibility support with Panorama, enabling nearly 40,000 instructor-led content remediations and improving course material accessibility for students across the university.
ITS Support Services
Supported high-volume, university-scale services and platforms, including 217,635 TeamDynamix tickets, 116,000+ Service Center inquiries, 175,000+ weekly two-factor authentication Okta users, 900+ digital signage endpoints, and more.
ITS Project Management Office
Provided expertise to campus units including the Office of Enrollment Management, the Center for Campus Involvement, the President’s Office, the Office of National Labs, Michigan Medicine, the U-M School of Information, and the Office of New Student Programs.
