FY2025 Selected Highlights
See more detail about Support Service's FY2025 accomplishments
$535,000
The Tech Shop had $535,000 in holiday sales, $42,000 savings — a 60% order increase, enhancing service reach.
48,000 linear feet of poster paper printed, with a 36% increase during peak, supporting academics.
474 Zoom Rooms
a 35% increase at UM-Ann Arbor, preparing for future expansion at Michigan Medicine.
Nine new groups joined TeamDynamix, now at over 75 teams, with improved integration at Michigan Medicine.
Go Blue Mobile AI App
provides campus with real-time information and integration with OpenAI’s GPT-4.
Exceptional Customer Service
Enhanced customer experience with AI tools and efficient ticket handling, maintaining leadership in service.
101,665
service tickets processed by the ITS Service Center
Incorporated AI into the Service Center workflow to triage +40K customer requests more efficiently, identifying high-priority issues and routing tickets to staff experts more efficiently.