eRAM System Email Notifications

This is a catalog of system-generated email notifications from eRAM.

• Application/Protocol
• Amendment
• Protocol Expiration
• Medical Surveillance
• Controlled Substance Registration
• Animal Use
• Animal Treatment Record (ATR)/Electronic Medical Record (EMR)
• Action Item/Shortcode
• Action Item/USDA Request
• Post-approval Monitoring (PAM)
• Unit for Laboratory Animal Medicine (ULAM)

Application/Protocol

Subject	Recipient(s)
eRAM Application # is ready for submission	Protocol PI only
eRAM Application # successfully submitted	Protocol PI, Protocol Lab Contacts/Email Recipients
eRAM Changes to application # successfully submitted	Protocol PI, Protocol Lab Contacts/Email Recipients
IACUC # is Approved	Protocol PI, PI Proxy, Protocol Lab Contact/Email Recipients
Renewal IACUC # is Approved	Protocol PI, PI Proxy, Protocol Lab Contact/Email Recipients
eRAM Protocol # Approved  * for when controlled substances are indicated and need to be verified	Controlled Substance Monitors
eRAM Application # requires a controlled substance registrant	Protocol PI, Application/Protocol Editor
Waste disposal requirements on eRAM application #	Protocol PI, Protocol Lab Contact/Email Recipients
eRAM Vaccine Available for Hazard on Application #	Protocol PI, Protocol Lab Contact/Email Recipients
eRAM EHS Safety Findings for Review for protocol #	Protocol PI, Protocol Lab Contact/Email Recipients
eRAM EHS Safety Findings were posted/accepted for protocol #	Protocol PI, Protocol Lab Contact/Email Recipients
eRAM Changes to application # required	Protocol PI, Protocol Lab Contact/Email Recipients
eRAM REMINDER: Changes to application # required	Protocol PI, Protocol Lab Contact/Email Recipients
eRAM REMINDER: Changes required to application # *second round of reminders	Protocol PI, Protocol Lab Contact/Email Recipients
eRAM FINAL NOTICE: Changes required to Protocol # cancellation pending	Protocol PI, Protocol Lab Contact/Email Recipients
eRAM Application Review Opportunity	All IACUC Reviewers
eRAM Application # ready for review	Designated/Assigned IACUC Reviewers
eRAM Application # ready for review of changes	Designated/Assigned IACUC Reviewers
Overdue Protocol/Amendment Review	Designated/Assigned IACUC Reviewers
eRAM Review of scientific merit needed for Application #	Department Designated Reviewer
Reminder: An Application Requires Your Review	Department Designated Reviewer
eRAM Application # sent to full committee review	All IACUC Reviewers and the RCA
eRAM Application # withdrawn	Protocol PI, Protocol Lab Contact/Email Recipients
eRAM Protocol # cancelled	Protocol PI, Protocol Lab Contact/Email Recipients
eRAM ABSL 2 Exemptions Request for protocol #	EHS Reviewers
Study Team/ACU Office Comments posted for eRAM protocol#	Can include: PI/Lab Contact/Email Recipients, ACU Office, All RCAs, Assigned RCA
Reviewer/ACU Office Comments posted for eRAM protocol #	Can include: Designated Reviewers, All Reviewers,  ACU Office, All RCAs, Assigned RCA
ACU Office Comments posted for eRAM protocol #	Can include: ACU Office, All RCAs, Assigned RCA
EHS/IBC/ACU Office Comments posted for eRAM protocol #	Can include: EHS Reviewers, IBC Reviewers, ACU Office, All RCAs, Assigned RCA
IBC/EHS ACU Office comments posted for eRAM protocol #	Can include: EHS Reviewers, IBC Reviewers, ACU Office, All RCAs, Assigned RCA
Comments for EHS/IBC posted for eRAM protocol #	Can include: EHS and IBC Reviewers
EHS comments posted for eRAM protocol #	Can include: Protocol PI, Protocol Lab Contacts/Email Recipients, ACU Office, IBC Reviewers, All RCAs, Assigned RCA
Comments for EHS posted for eRAM protocol #	EHS Reviewers
IBC comments posted for eRAM protocol #	Can include: Protocol PI, Protocol Lab Contacts/Email Recipients, ACU Office, EHS Reviewers, All RCAs, Assigned RCA
Comments for IBC posted for eRAM protocol #	IBC Reviewers
To ACU Office: PI Information updated for eRAM protocol #	ACU Office
ATTENTION: Animal balance is 20% or lower on protocol #	Protocol PI, Protocol Editors and Authorized Signers of the protocol
ATTENTION: Animal balance is 10% or lower on protocol #	Protocol PI, Protocol Editors and Authorized Signers of the protocol
60 Days of Inactivity Warning for eRAM Protocol #	Protocol PI, Protocol Lab Contacts/Email Recipients
Cancelled Due to 90 Days of Inactivity eRAM Protocol #	Protocol PI, Protocol Lab Contacts/Email Recipients

Amendment

Subject	Recipient(s)
eRAM amendment for protocol # is ready for submission	Protocol PI only
eRAM amendment for protocol # successfully submitted	Protocol PI, Protocol Lab Contact/Email Recipients
eRAM changes to amendment for protocol # successfully submitted	Protocol PI, Protocol Lab Contacts/Email Recipients
Amendment to IACUC protocol # is approved	Protocol PI, PI Proxy, Protocol Lab Contacts/Email Recipients
eRAM Amendment for protocol # approved *for when controlled substances are indicated and need to be verified	Controlled Substance Monitors
eRAM Application # amendment requires a controlled substance registrant	Protocol PI, Application/Protocol Editor
eRAM Vaccine available for hazard on eRAM application #	Protocol PI, Protocol Lab Contacts/Email Recipients
eRAM Waste Disposal Requirements for protocol #	Protocol PI, Protocol Lab Contacts/Email Recipients
eRAM Changes to amendment for protocol # required	Protocol PI, Protocol Lab Contacts/Email Recipients
eRAM Reminder: Changes to amendment for protocol # required	Protocol PI, Protocol Lab Contacts/Email Recipients
eRAM Reminder: Changes required to amendment for protocol # *second set of reminders	Protocol PI, Protocol Lab Contacts/Email Recipients
eRAM FINAL NOTICE: Changes required to amendment for protocol # cancellation pending	Protocol PI, Protocol Lab Contacts/Email Recipients
eRAM Amendment to protocol # Review Opportunity	All IACUC Reviewers
eRAM Amendment for protocol # sent to full committee review	All IACUC Reviewers, Assigned RCA
eRAM Amendment for protocol # ready for review of changes	Designated/Assigned IACUC Reviewers
Overdue Protocol/Amendment Review	Designated/Assigned IACUC Reviewers
eRAM review of scientific merit needed for amendment to protocol #	Department Designated Reviewer
eRAM REMINDER: Review of scientific merit needed for amendment to protocol #	Department Designated Reviewer
EHS Hazards Summary updated for eRAM amendment #	Protocol PI, Protocol Lab Contacts/Email Recipients
eRAM EHS Safety Findings reminder for protocol #	Protocol PI, Protocol Lab Contacts/Email Recipients
eRAM EHS Safety Findings notification for protocol #	New personnel added on an amendment
Study Team/ACU Office Comments posted for eRAM amendment #	Can include: Protocol PI, Protocol Lab Contacts/Email Recipients, ACU Office, All RCAs, Assigned RCA
Reviewer/ACU Office Comments posted for eRAM amendment #	Can include: Designated Reviewers, All Reviewers, ACU Office, All RCAs, Assigned RCA
ACU Office Comments posted for eRAM amendment #	Can include: ACU Office, All RCAs, Assigned RCA
EHS/IBC/ACU Office Comments posted for eRAM amendment #	Can include: EHS Reviewers, IBC Reviewers, ACU Office, All RCAs, Assigned RCA
IBC/EHS/ACU Office Comments posted for eRAM amendment #	Can include: EHS Reviewers, IBC Reviewers, ACU Office, All RCAs, Assigned RCA
Comments for EHS/IBC posted for eRAM amendment #	Can include: EHS Reviewers and IBC Reviewers
EHS comments posted for eRAM amendment #	Protocol PI, Protocol Lab Contacts/Email Recipients, ACU Office, IBC Reviewers, All RCAs, Assigned RCA
Comments for EHS posted for eRAM amendment #	EHS Reviewers
IBC Comments posted for eRAM amendment #	Can include: Protocol PI, Protocol Lab Contacts/Email Recipients, ACU Office, EHS Reviewers, All RCAs, Assigned RCA
Comments for IBC posted for eRAM amendment #	IBC Reviewers
Amendment # for protocol # 30 Day Inactivity Warning	Protocol PI, Protocol Lab Contacts/Email Recipients
Amendment # for protocol # Cancelled Due to Inactivity	Protocol PI, Protocol Lab Contacts/Email Recipients

Protocol Expiration

Subject	Recipient(s)
eRAM Protocol # expiring in 120 days	Protocol PI, Protocol Lab Contact/Email Recipients
eRAM Protocol # expiring in 90 days *for protocols where no action has been taken after the 120 day reminder was sent	Protocol PI, Protocol Lab Contact/Email Recipients
eRAM ACTION REQUIRED: Protocol # expiring in 60 days *for protocols where no action has been taken after the 90 day reminder was sent	Protocol PI, Protocol Lab Contact/Email Recipients, PI Department Chair
eRAM ACTION REQUIRED: Protocol # expiring in 60 days *for protocols where a renewal has been started but not yet submitted	Protocol PI, Protocol Lab Contact/Email Recipients, PI Department Chair and Administrative Assistant
eRAM Animal Transfer May be Required *60 day reminder for protocols where a renewal has been submitted but not yet approved	Protocol PI, Protocol Lab Contact/Email Recipients
eRAM Animal Transfer Required *60 day reminder for protocols where no renewal is planned and there are animals remaining in ULAM facilities	Protocol PI, Protocol Lab Contact/Email Recipients
eRAM Response Required - Confirmation of animals in Non-Barcoded Area *60 day reminder for protocols where no renewal is planned and there may be non-barcoded animals	Protocol PI, Protocol Lab Contact/Email Recipients
eRAM ACTION REQUIRED: Final notice of protocol # expiration *30 day reminder where no action has been taken after the 60 day reminder was sent and animals are housed in a non-ULAM facility	Protocol PI, Protocol Lab Contacts/Email Recipients, PI Department Chair and Administrative Assistant
eRAM ACTION REQUIRED: Final notice of protocol # expiration *30 day reminder where no action has been taken after the 60 day reminder was sent and there are animals remaining in ULAM facilities	Protocol PI, Protocol Lab Contacts/Email Recipients, PI Department Chair and Administrative Assistant
eRAM ACTION REQUIRED: Final notice of protocol # expiration *30 day reminder where no action has been taken after the 60 day reminder was sent and there are no animals remaining in ULAM facilities	Protocol PI, Protocol Lab Contacts/Email Recipients, PI Department Chair and Administrative Assistant
eRAM Action Required: Transfer form needed for protocol # *30 day reminder for protocols where no renewal is planned and there are animals remaining in ULAM facilities	Protocol PI, Protocol Lab Contacts/Email Recipients
eRAM Response required: Protocol # expiring *30 day reminder for protocols where no renewal is planned and animals are housed in a non-ULAM facility	Protocol PI, Protocol Lab Contacts/Email Recipients
eRAM Application # Approved. Animal Transfer Required *30 day reminder for protocols where the renewal is approved and there are animals remaining in ULAM facilities	Protocol PI, Protocol Lab Contacts/Email Recipients
eRAM ACTION REQUIRED: Final notice of protocol # expiration *30 day reminder for protocols where the renewal not yet submitted and animals are housed in a non-ULAM facility	Protocol PI, Protocol Lab Contacts/Email Recipients, PI Department Chair and Administrative Assistant
eRAM ACTION REQUIRED: Final notice of protocol expiration # *30 day reminder for protocols where the renewal not yet submitted and there are animals remaining in ULAM facilities	Protocol PI, Protocol Lab Contacts/Email Recipients, PI Department Chair and Administrative Assistant
eRAM ACTION REQUIRED: Final notice of protocol expiration # *30 day reminder for protocols where the renewal not yet submitted and there are no animals remaining in ULAM facilities	Protocol PI, Protocol Lab Contacts/Email Recipients, PI Department Chair and Administrative Assistant
eRAM Animal Transfer Required *30 day reminder for protocols where a renewal has been submitted but not yet approved and there are animals remaining in ULAM facilities	Protocol PI, Protocol Lab Contacts/Email Recipients
eRAM Animal Transfer Required *30 day reminder for protocols where a renewal has been submitted but not yet approved and there are animals remaining in non-ULAM facilities	Protocol PI, Protocol Lab Contacts/Email Recipients
eRAM protocol # expired	Protocol PI, Protocol Lab Contacts/Email Recipients

Medical Surveillance

Subject	Recipient(s)
ACTION REQUIRED - Medical Surveillance Questionnaire must be submitted	Individual person (first request, when added as protocol and/or non protocol animal handler)
ACTION REQUIRED 2nd Notice - Medical Surveillance Questionnaire must be submitted	Individual person, their supervisor(s) and/or PIs (second request, when added as protocol and/or non protocol animal handler)
ACTION REQUIRED 3rd Notice - Medical Surveillance Questionnaire must be submitted immediately	Individual person, their supervisor(s) and/or PIs (third request, when added as protocol and/or non protocol animal handler)
EHS Medical Surveillance form has been received	Individual person
ACTION REQUIRED - EHS Medical Surveillance Questionnaire Annual Reminder	Individual person (non-required track)
EHS Medical Surveillance program information	Individual person
You are non compliant with Medical Surveillance Program Requirements	Individual person, their supervisor(s) and/or PIs (ULAM lock out, access revoked)
You are compliant with Medical Surveillance Program Requirements	Individual person, their supervisor(s) and/or PIs (ULAM unlock, access reinstated)
ACTION REQUIRED - Annual Medical Surveillance Questionnaire must be submitted	Individual person (first request, required annual track)
ACTION REQUIRED 2nd Notice - Annual Medical Surveillance Questionnaire must be submitted	Individual person, their supervisor(s) and/or PIs (second request, required annual track)
ACTION REQUIRED 3rd Notice - Annual Medical Surveillance Questionnaire must be submitted	Individual person, their supervisor(s) and/or PIs (third request, required annual track)

Controlled Substance Registration

Subject	Recipient(s)
New U-M Controlled Substance Registrant Database - Action Required #	Registrant
Link to your U-M CSR #	Registrant
Comments posted for eRAM CSR #	Controlled Substance Monitors
Your DEA registration has expired  #	Registrant
Your DEA registration is now expired # * for when controlled substance registrations expired 3 days ago	Registrant
Your DEA registration will expire soon # * for when controlled substance registrations will expire in 3 days	Registrant
Your DEA registration will expire in 30 days #	Registrant
Your State of Michigan controlled substance license has expired #	Registrant
Your State of Michigan controlled substance license has expired # * for when SoM controlled substance licenses expired 3 days ago	Registrant
State of Michigan controlled substance license will expire soon  # * for when SoM controlled substance licenses will expire in 3 days	Registrant
State of Michigan controlled substance license expires in 30 days  #	Registrant
State of Michigan annual controlled substance inventory due by June 30th #	Registrant
State of Michigan annual controlled substance inventory due in 14 days #	Registrant
State of Michigan annual controlled substance inventory due in 3 days #	Registrant

Animal Use

Subject	Recipient(s)
eRAM animal transfer requested. Form # needs your attention *for Transfer form types	Protocol PI, Protocol Editors and Authorized Signers of the protocol that finished the Transfer form
eRAM Adjustment use form # is in Pre-Submission	Individual person who created the form
eRAM Animal Use form # successfully submitted *for Animal Purchase Request, ULAM Delivery Notification, Report Non-Traditional Animal Acquisition, or Shipping Form (Import) form types	Protocol PI, Editors and Authorized Signers
eRAM Animal Use form # successfully submitted	Protocol PI, Protocol Editors and Authorized Signers of the protocol that finished the Transfer form
eRAM Animal Use form # submitted to ACU Office	Protocol PI, Protocol Editors and Authorized Signers of the protocol that started the Rodent/Animal Redistribution Program Transfer form
eRAM Animal Transfer form # submitted for holding protocol *for Transfers to the Holding protocol	ULAM Barcoding
eRAM Shipping form # has been submitted *for Shipping Form (Import) type	ULAM Quarantine
eRAM Shipping Export form # has been submitted *for Shipping Form (Export) type	ULAM Quarantine
eRAM Changes to animal use form # are required *for Transfer form types	Donating Protocol PI, Protocol Editors, Protocol Authorized Signers
eRAM Changes to animal use form # are required * for Transfers, Report Non-Traditional Animal Acquisition form types	Receiving Protocol PI, Protocol Editors, Protocol Authorized Signers
eRAM Changes to animal use form # are required *all form types except Transfers	Protocol PI, Editors and Authorized Signers
eRAM Animal Use Transaction # changes successfully submitted	Protocol PI, Protocol Editors and Authorized Signers of both protocols
eRAM animal use form # needs to be re-reviewed *for Transfer form types	Finishing Protocol PI, Editors and Authorized Signers
eRAM animal use form # has been modified *all form types except Transfers and Adjustments	Protocol PI, Protocol Editors and Authorized Signers
eRAM animal use form # has been modified *for Transfer form types	Protocol PIs, Protocol Editors and Authorized Signers for both the receiving and donating protocols
Comments have been posted for eRAM Animal Use Form # *All form types	The person adding comments can select recipient groups such as PIs, Lab Contacts and Authorized Signers, or ACU Office
eRAM animal use form # has been approved and sent to ULAM processing *All form types except Transfers	Protocol PI, Protocol Editors and Authorized Signers
eRAM animal use form # is in ULAM Processing or Completed *for Transfer form types	Receiving Protocol PI, Protocol Editors and Authorized Signers
eRAM animal transfer form # has been approved *for Transfer form types	ULAM Facility Managers, Protocol PIs and Protocol Editors for both receiving and donating protocols
eRAM animal transfer form # has been approved * for ABSL2 Housing	Receiving Protocol PI, Primary Contact and Health Contact
eRAM animal use # has been cancelled *All form types	Protocol PI, Protocol Editors and Authorized Signers for protocols related to the form
Use form # Cancelled Due to Inactivity *All form types	Protocol PIs, Protocol Editors and Authorized Signers for both the receiving and donating protocols
Activated Cage Cards for use form # Ready for Pick Up	Receiving Protocol PI, Protocol Editors and Authorized Signers
Animals Transferred from (expiring protocol) to (recipient protocol) # Approved	Protocol PI, Protocol Editors and Authorized Signers of both protocols on a Transfer
Animals Transferred from (expiring protocol) # to Holding Protocol	Protocol PI, Protocol Editors and Authorized Signers of both protocols on a Transfer
Animal Transfer # Approved *ULAM performing transfer	Protocol PI, Protocol Editors and Authorized Signers of both protocols on a Transfer; ULAM Barcoding; ULAM Breeding Colony if Breeding Colony protocol is either donating or receiving
Animal Transfer # Approved *Lab performing transfer	Protocol PI, Protocol Editors and Authorized Signers of both protocols on a Transfer; ULAM Barcoding if breeding sheets or cage cards are needed; ULAM Breeding Colony if Breeding Colony protocol is either donating or receiving
Animal Transfer # Approved *Clean facility	Protocol PI, Protocol Editors and Authorized Signers of both protocols on a Transfer; ULAM Barcoding if breeding sheets or cage cards are needed; ULAM Breeding Colony if Breeding Colony protocol is either donating or receiving

Animal Treatment Record (ATR)/ Electronic Medical Record (EMR)

Subject	Recipient(s)
eRAM ATR has been assigned to you - <<Building - Room>>	Single Vet Resident (if assignment level is new or Vet Resident is changed)
eRAM ATR has been assigned to the Vet Residents  - <<Building - Room>>	All Vet Residents Group (if assignment level is selected and no person is selected or previous person is removed)
eRAM ATR has been assigned to you for Faculty Consultation  - <<Building - Room>>	Single Vet Faculty (if newly assigned or changed)
eRAM ATR has been assigned to the Vet Faculty for Consultation  - <<Building - Room>>	All Vet Faculty Group (if no person is selected or previous person is removed)
Comments have been posted for eRAM Animal Event #	Assigned Vet Tech and/or Assigned Vet Resident (if assigned)
Scheduled DAR Created - #	Assigned Vet Tech and/or Assigned Vet Resident (if newly assigned)
Scheduled OTR Created - #	Assigned Vet Tech and/or Assigned Vet Resident (if newly assigned)
Scheduled PE Created - #	Assigned Vet Tech and/or Assigned Vet Resident (if newly assigned)
Scheduled eRAM Animal Event Updated - #	Assigned Vet Tech and/or Assigned Vet Resident (if newly assigned or changed)

Action Item/Shortcode

Subject	Recipient(s)
eRAM Action Item # successfully submitted *for when Breeding Sheets and Barcode Stickers are requested through a Protocol, Use Form, and Cage Card	Individual person who created the form
eRAM Action Item # has been assigned	Person or group who are assigned to complete the action item
Comments have been posted for eRAM Action Item #	Person or groups such as assignee person or group, assigner group, creator
eRAM Action Item # has been completed	Person or groups such as assignee person or group, assigner group, creator
eRAM Action Item # has been closed	Person or groups such as assignee person or group, assigner group, creator
eRAM Action Item # has been reopened	Person or groups such as assignee person or group, assigner group, creator
eRAM Action Item # has been cancelled	Person or groups such as assignee person or group, assigner group, creator
eRAM Action Item # is overdue and requires your attention	Shortcode Owner and their Shortcode Managers, and/or PI and Lab Personnel, depending on the action item type
eRAM Action Item # is overdue and requires your immediate attention	Shortcode Owner and their Shortcode Managers, and/or PI and Lab Personnel, depending on the action item type
eRAM Shortcode Use Request Action Item # has been assigned	PI who owns the Shortcode being requested, and their Shortcode Managers
Your Shortcode request (eRAM Action Item # ) has been affirmed by the owning PI	PI who has requested the use of a Shortcode, and their Shortcode Managers
eRAM Shortcode Request # has been denied	PI who has requested the use of a Shortcode, and their Shortcode Managers
Shortcode # has been activated	PI who owns the Shortcode, and their Shortcode Managers, and any PIs and their Shortcode Managers who are using this Shortcode on a protocol
Shortcode # has been deactivated	PI who owns the Shortcode, and their Shortcode Managers, and any PIs and their Shortcode Managers who are using this Shortcode on a protocol
eRAM Shortcode Maintenance Request Action Item # has been assigned	Shortcode Owner and their Shortcode Managers
eRAM Action Item # has been assigned; a Shortcode transfer request is needed	Shortcode Owner and their Shortcode Managers
Shortcode Transfer Request Action Item # has been processed	Shortcode owner and their Shortcode Managers

Action Item/USDA Request

Subject	Recipient(s)
USDA Information Request	PI and Lab Personnel, ACUO RCAs

Post-approval Monitoring (PAM)

Subject	Recipient(s)
eRAM Contact your RCA to schedule PAM visit	Protocol PI, Protocol Lab Contacts/Email Recipients
eRAM PAM visit scheduling confirmation	Protocol PI, Protocol Lab Contacts/Email Recipients
eRAM PAM visit scheduling confirmation *for PAMs where schedule has been changed	Protocol PI, Protocol Lab Contacts/Email Recipients
eRAM PAM visit scheduling reminder	Protocol PI, Protocol Lab Contacts/Email Recipients
eRAM PAM findings available	Protocol PI, Protocol Lab Contacts/Email Recipients

Unit for Laboratory Animal Medicine (ULAM)

Subject	Recipient(s)
Comments have been posted for eRAM Charge Statement #	Shortcode Owner and their Shortcode Managers
ULAM Statement of Charges is available for the most recent billing period in eRAM	Shortcode Owner and their Shortcode Managers
Animals Ordered # have arrived in ULAM	Protocol PI, Protocol Lab Contacts/Email Recipients
Final Reminder: IACUC Required Training due for IACUC Required In-Person (ILT) – Reminder 14 days before training is due *	Individual Person, Protocol PI, Protocol Lab Contacts/Email Recipients, [email protected]
IACUC Required Training due for IACUC Required In-Person (ILT) – Reminder 30 days before training is due *	Individual Person, Protocol PI, Protocol Lab Contacts/Email Recipients, [email protected]
IACUC Required Training due for IACUC Required In-Person (ILT) – Reminder 55 days before training is due *	Individual Person, Protocol PI, Protocol Lab Contacts/Email Recipients, [email protected]
IACUC Required Training due for IACUC Required Online Training (first-time or recurring) – Reminder 5 days before training is due *	Individual Person, Protocol PI, Protocol Lab Contacts/Email Recipients, [email protected]
*Note: Cornerstone Learning sends additional email reminders to the individual assigned training (at assignment, 5 days and 1 day before training is due, at past due, and 30 days past due).