MiServer Support

Service Center support representatives are available Monday–Friday, 7 a.m.–7 p.m. On-call support is available 24x7 for service restoration.

Server Outages/Access Issues

If your virtual server is unresponsive or inaccessible in any way and you require immediate assistance, please contact the ITS Service Center and explain that your priority is High/Critical.

Modifying Your Server

You can independently manage and request modification to your server configuration through the Service Request System.

Manage server access through an associated MCommunity group.

Accessing the vCenter Management Interface

The vCenter Management Interface, which allows console connection and other features for managing a virtual server, can only be accessed from our secure jump server using a dedicated account:

Reviewing Your Server's Performance

You can view performance data by selecting a VM and then clicking the Monitor tab, then clicking Performance.

Upgrading Your Virtual Hardware

If you have a non-managed server, you will need to upgrade the virtual hardware version when notified via the [email protected] mail group. Visit the VMware Knowledge Base for instructions on how to upgrade the Virtual Hardware Version.

Managed servers will have their virtual hardware versions upgraded automatically.

U-M Documentation