Expectations for MiServer Subscribers

While MiServer offers a managed service that provides most routine maintenance tasks and upgrades, ITS expects MiServer subscribers to perform the following activities to ensure optimal service performance. See what to expect from ITS in the MiServer Service Charter.

  • Core service subscribers perform all traditional system administration activities such as operating system administration (including installation), application administration, and monitoring/troubleshooting.
  • Install, configure, patch, and maintain application components.
  • Test, troubleshoot, and resolve application problems resulting from updates, patches and configurations to the operating system.
  • Manage the authorization groups for server administration.
  • Determine the urgency of a problem that requires assistance from ITS.
  • Follow data management policies to comply with university policies, state and federal laws and regulations.
  • Request a server to be retired when services are no longer needed/used.
  • If needed, shutdown/restart any application software components during scheduled maintenance.
  • Communicate and plan for any network, firewall and front end application server changes that could affect access to the server.
  • Request any changes to the server to handle system growth.