MRequest

MRequest (FootPrints) to retire in December 2021

MRequest is a web-based service that allows central tracking and management of customer support and other issues. MRequest is no longer taking on new customers, and no longer creating new workspaces for existing customers. ITS will retire MRequest, by December 17, 2021.

Why MRequest is being retired

MRequest was launched 18 years ago as a low-cost ticketing and customer-service solution. While it has seen substantial use on campus, the service has reached the end of its useful life. MRequest’s functionality and code-base are obsolete (last updated 10 years ago). The system has no vendor support and carries U-M customizations that are costly to sustain.

In 2020, ITS launched a new ticketing system, TeamDynamix, which has proven to be very capable. A number of campus units have successfully adopted TeamDynamix as their ticketing solution. In addition, other modern IT services such as U-M Google and Dropbox at U-M support a range of collaboration and workflow needs, truly making MRequest redundant.

Migration for Current Customers

In late 2020, ITS is beginning development of a migration toolkit to support units moving off of MRequest. ITS will partner with current customers to recommend a migration path to TeamDynamix, or other ITS Services. Units should expect to migrate in late 2020, or in 2021, and MRequest will be shut down on December 17, 2021. ITS will supply archival MRequest data for units wishing to retain their old ticket data.

For additional information: