MRequest is a web-based service that allows central tracking and management of customer support and other issues.
More than 20 U-M schools, colleges, and major administrative units use the service. Combined, they account for almost 300 projects, or individual databases. While primarily used by campus IT departments, campus units have discovered other uses for MRequest as well. For example, ITS uses it to help manage its annual budgeting process and for managing facilities. Another unit uses MRequest for procurement-related issues.
MRequest uses BMC FootPrints software as its engine. We have highly customized it for the U-M environment, and you can further customize it for your needs.
In addition to ITS, U-M Library and Institute for Social Research (ISR) maintain their own FootPrints servers.