eResearch Replacement Project Survey

A recent survey captured feedback from 1,900 (8%) different users of current eResearch systems, highlighting both strengths and areas for improvement.

Users are hoping for a more intuitive, integrated experience, emphasizing the need for transparent communication and comprehensive support during the transition. The insights gathered will guide the path forward with recommendations reviewed and circulated for input to help shape requirements and selection criteria. 

More than 22,800 were invited to take part, with 1,148 (5%) completing the entire survey.

Key Takeaways & Recommendations

• Prioritize User Experience: The primary focus for any new system should be intuitive design, ease of use, and minimized clicks/redundancy. This directly addresses the most common pain points across all eResearch modules.
• Modernize the Interface: A visually appealing and contemporary interface will contribute significantly to a positive user experience.
• Address Specific Pain Points: Focus on addressing the most common complaints, such as cumbersome navigation, inefficient space/personnel entry, and lack of clarity in notifications across all systems.
• Explore Smart Functionality: Incorporate features like smart logic, auto-fill, and AI-powered help to further streamline workflows and reduce manual effort.
• Ensure Seamless Integration: Developing a truly unified system or ensuring robust, bi-directional integration between modules (eRRM, eRPM, eRAM, M-Inform) and other university systems (HR, Finance, external funders) is paramount for efficiency.
• Invest Heavily in Change Management: Given the widespread concern about learning new systems and revising processes, a comprehensive, well-communicated, and adequately supported change management plan is crucial. This includes extensive user testing, clear documentation, accessible training (including on-demand and role-specific), and dedicated support personnel before and after launch.
• Involve Diverse Impacted Groups: Continuous engagement with Investigators, Study/Project Teams Members, Lab Personnel, Research Administrators, Central Offices, Business Units, Committee Members, and other roles throughout the development and implementation phase is critical to ensure the new system meets the practical needs of all users.
• Maintain and Migrate Data Integrity: Reassurances and clear plans for the accurate and complete migration of all historical data and documents are essential to build user trust and prevent disruption.