FY2024 Accomplishments
An essential team within ITS, the CIO Project Management Office (PMO) is dedicated to overseeing and supporting the successful execution of technology projects across the university. The PMO ensures that projects align with the university's strategic goals and are completed on time, within budget, and to the required quality standards. By employing best practices in project management, the PMO provides structure, processes, and tools to guide project teams through initiation, planning, execution, monitoring, and closure phases. The office also facilitates communication and collaboration among stakeholders, manages risks, and promotes continuous improvement to enhance project outcomes. Through these efforts, ITS’ PMO plays a crucial role in advancing the technological capabilities and operational efficiency at U-M.
Throughout FY2024, the PMO supported the TeamDynamix Project and Portfolio Management tool, both of which are available campus-wide. In addition, the PMO continues to facilitate the campus-wide Project Management Community of Practice, which has been active for 10 years.
PMO Projects and Strategies for FY2024
The PMO played a pivotal role over the past year by committing resources and providing leadership in numerous strategic initiatives across U-M. The PMO's contributions have been integral to the formulation and planning of critical strategies that underpin the future goals and objectives of ITS. Moreover, the PMO has enhanced the organization’s agility, enabling it to swiftly respond to and effectively manage rapidly emerging and evolving strategic demands, helping to ensure that priorities can be addressed in a timely and effective manner.
Notable FY204 projects included:
- GenAI committee report
- Enterprise Health System Implementation
- Digital Accessibility campus service
- AFS Alumni Retirement
- Salesforce unit implementations
- DART system upgrades
- Data Catalog Implementation
PMO: Service Excellence and Beyond
Beginning in FY2024, the PMO assumed the responsibility of overseeing and tracking audit activities and related management action plans within ITS. This crucial function strengthens the alignment to “One ITS” strategic objectives and reinforces the organization’s commitment to Service Excellence by driving continuous process improvements that heighten the quality and efficiency of ITS services.
In addition to leading projects that follow the Service Lifecycle and often directly result in organizational process improvements, the PMO partners with many areas of ITS in order to deliver processes critical to creating consistency and improving service quality and effectiveness. The most significant of these is the ITS Service Lifecycle (New Service, Major Service Change and Retirement) where the PMO supports, collaborates and consults with Service Owners and Managers in completing the process steps.
Additionally, the PMO supported and led improvements this past year for:
- Technical Roadmap Process
- Service Check In Process
- Services Assessment Process
- Project Communications and Org Change Management
ITS PMO By the Numbers in FY2024
ITS Projects
Total ITS Projects Completed: 40
Average Number of ITS Active Projects: 50
ITS Service Lifecycle (supported by PMO Operations)
Services Reviewed by Service Governance: 48
New Service Projects Completed: 6
Retirement Projects Completed: 5